A Time To Share

Initial Business Response / [redacted] (4000, 11, 2014/07/16) */ We have been in contact with ***ery [redacted] in regards to his A/C issuesWe made a no charge visit to his home and conducted a refrigerant leak testWe are at this time in contact with the manufacturer in regards to repair *** [redacted] /Deljo Initial Consumer Rebuttal / [redacted] (4200, 13, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) While the response describes the current status of the issue it does not propose a resolution; therefore, this issue can not be considered resolved at this time and the case is still open Final Business Response / [redacted] (1000, 16, 2014/07/21) */ Deljo has been in contact with [redacted] , and we made a return visit and an addition leak check at no charge to him on his year old Mitsubishi systemWe are curretly waiting for some direction from Mitsubishi,in regards to repair or replacement of the out of warranty unit Consumer Response / [redacted] (2001, 23, 2014/09/11) */ 9/10/ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Please be aware that Deljo replaced the outdoor condensing unit and has warranted the system for another yearAt this stage the matter may be considered closed

Initial Business Response /* (4000, 11, 2014/07/16) */
We have been in contact with [redacted]ery [redacted] in regards to his A/C issues. We made a no charge visit to his home and conducted a refrigerant leak test. We are at this time in contact with the manufacturer in regards to repair.
[redacted]...

[redacted]/Deljo
Initial Consumer Rebuttal /* (4200, 13, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the response describes the current status of the issue it does not propose a resolution; therefore, this issue can not be considered resolved at this time and the case is still open.
Final Business Response /* (1000, 16, 2014/07/21) */
Deljo has been in contact with [redacted], and we made a return visit and an addition leak check at no charge to him on his 6 year old Mitsubishi system. We are curretly waiting for some direction from Mitsubishi,in regards to repair or replacement of the out of warranty unit.
Consumer Response /* (2001, 23, 2014/09/11) */
9/10/14
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Please be aware that Deljo replaced the outdoor condensing unit and has warranted the system for another year. At this stage the matter may be considered closed.