A to Z Auto & Sports Center

I purchased a scooter on 3/24/and I've been having problems ever since took scooter back or times since I had it the last time I left for him to look at the bike I had to have it towed because it would not startI am under a day Warranty per MrK [redacted] , so he called me and told me that the engine was blown and he had to pay for a new motor which costs him $380.00, and I needed to come up with the money somehow I told him I didn't have that kind of money and that I was under warranty he stated"I needed to help him out with the cost, at least half." first of all I never told him to put a different motor on it, or at least he could have called me first to let me know what he was doing before he did itas of today 4/12/my scooter is still in his possession

I purchased a scooter on 3/24/and I've been having problems ever since took scooter back or times since I had it the last time I left for him to look at the bike I had to have it towed because it would not startI am under a day Warranty per MrK***, so he called me and told me that the engine was blown and he had to pay for a new motor which costs him $380.00, and I needed to come up with the money somehow I told him I didn't have that kind of money and that I was under warranty he stated"I needed to help him out with the cost, at least half." first of all I never told him to put a different motor on it, or at least he could have called me first to let me know what he was doing before he did itas of today 4/12/my scooter is still in his possession

This letter
is in regard to Mr.Spencers  letter  case#[redacted].Customer purchased
a used scooter from us ,(no warrenty)he was Advised.He
later brought in bill of sale and there is no warrentyCustomer did
bring scooter in with oil leak,we workedOn it several
times...

and let it sit on our shop floor with paper under and there was little
oil over night.The problem was internal ,main seal was leaking,also the ser
clip broke causing motor to lose compression.Mr K[redacted]
spoke with Mr.[redacted] and told him repairs were
necessary .Mr K[redacted] did not know the extent of damages until machine shop told him cost would be about $320.00 . The scooter was upgraded to
help with Mr [redacted] size,so he could have speed
to get up hills. At that time Mr K[redacted] talked to Mr [redacted] about the cost of
repairs.We have worked a satisfactory resulation and Mr.[redacted] has his scooter
back. Thank you,Charles
K[redacted] owner/operator

Review: I purchased a scooter on 3/24/2016 and I've been having problems ever since took scooter back 5 or 6 times since I had it the last time I left for him to look at the bike I had to have it towed because it would not start. I am under a 30 day Warranty per Mr. K[redacted], so he called me and told me that the engine was blown and he had to pay for a new motor which costs him $380.00, and I needed to come up with the money somehow I told him I didn't have that kind of money and that I was under warranty he stated. "I needed to help him out with the cost, at least half." first of all I never told him to put a different motor on it, or at least he could have called me first to let me know what he was doing before he did it. as of today 4/12/2016 my scooter is still in his possession.Desired Settlement: I think this business should honor his word and let customers know what's going on before hand. (inform customers)

Business

Response:

This letter

is in regard to Mr.Spencers letter case#[redacted].Customer purchased

a used scooter from us ,(no warrenty)he was Advised.He

later brought in bill of sale and there is no warrentyCustomer did

bring scooter in with oil leak,we workedOn it several

times and let it sit on our shop floor with paper under and there was little

oil over night.The problem was internal ,main seal was leaking,also the ser

clip broke causing motor to lose compression.Mr K[redacted]

spoke with Mr.[redacted] and told him repairs were

necessary .Mr K[redacted] did not know the extent of damages until machine shop told him cost would be about $320.00 . The scooter was upgraded to

help with Mr [redacted] size,so he could have speed

to get up hills. At that time Mr K[redacted] talked to Mr [redacted] about the cost of

repairs.We have worked a satisfactory resulation and Mr.[redacted] has his scooter

back. Thank you,Charles

K[redacted] owner/operator