A To Z Automotive Repair

Initial Business Response /* (1000, 11, 2015/07/07) */
All charges where droppedEven the original tow which the customer refused to pay
Part that was originally brought through the junk yard was broken when we received it from themThe customer had told me he needed the vehicle back to
him by FridayThe only other rear end I could find would get the vehicle done by Friday as he requested was $ We also offered the customer to bring in is own part, as we don't usually allow this but we would in this caseBut if he bought is own part we would not be responsible for the part and there would be not warranty on any workHe did not like this option eitherThe old original rear end was installed back in the vehicle and the vehicle was towed off our property.::
Initial Consumer Rebuttal /* (3000, 13, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never refused to pay the original tow, and you should not provide quotes and then change them when the job is too big for the company to handle or you feel that you under-quoted the jobYou should be in the business of sticking to your word and honoring the original quote providedThe original tow bill to your garage was $You then changed the amount to $Tried to charge me labor for a job not completed and then didn't even put the truck back together properlyThe rear end is just bolted on, NOT installed the gas tank is not installed nor the rear brakesThe parts are in the back of the truckAlso the truck would not run, and I couldn't get the hood openThe gas that was in the tank is was also no goodI am not sure what you did to the gas but that's low!Not only did you NOT put my truck back to the way you received it, you cussed me out on the phone and told me not to call for any reason whatsoeverThe choice to have it towed that day was yours and the choice to not charge me anything was also yours....made out of anger while cussing me out for trying to get you to honor your original quoteTo top it off he refused to tow it home and dropped it off at my place of work in the parking lotVery unprofessional company and I do not trust them to preform ANY services they offerI have had my truck repaired by another local garage and it was half the price and the rear end didn't even need to be replaced so I believe this worked out for the better