A to Z Automotive Reviews (3)
Customer came in 4 or 5 days after job was completed and paid for to tell us that he could not afford the repairs on his car. "He could not afford to invest over a thousand dollars into his car," after it was agreed upon the work to be performed, the work completed and paid for, four to five days...
Review: My 1992 Toyota pickup was damaged in an accident on 2/25/15 and was eventually "totaled" by my insurance company. Damage was cosmetic only so to retain ownership, I was required to obtain smog, brake, and lamp inspections and certificates. A to Z was recommended to me by CA DMV in South Lake Tahoe. The first inspections were 4/21/15 and the truck failed all three. The mechanic never tried or offered to effect any repairs. I tried to fix everything on the list and returned for re-inspection on 5/26/15. The smog passed but the brakes and lamps failed again. Brakes, due to tires that were a different size than recommended by Toyota ( a mechanic's judgment call, not law); lights, due to a loose taillight lens, and front turn signal lenses that were on the wrong side. (This was not mentioned in the first inspection). Again, this inspection AND repair facility did not make any effort or offer to make repairs. I contacted the Bureau of Automotive Repair and asked for help. [redacted] spoke to the shop and later called me and informed me that the shop agreed to pass the brake test with the larger summer tires and to charge a nominal fee instead of the full $178 for another re-inspection.I completed the turn signal and brake light lens' repairs and on 7/2 or 7/3/2015, I made a third appointment for 7/10/2015 at 10:00 AM. I arrived at 9:45 AM. I entered the shop and was shortly told that there was no record of an appointment for me and I absolutely could not be accommodated that day. There was no apology. I feel my appointment was lost in retaliation for my complaint.I have paid A to Z Automotive $414.75 for two inspections. I have lost two days of pay from work for the first two visits. I have traveled 250 miles for the three round trips between South Lake Tahoe and Pollock Pines.After all of this, I have nothing! Not even the smog certificate that I supposedly passed.Why was repair at the time of inspection not offered? I fully expected to pay them to make everything right.Desired Settlement: I would like to see a partial refund of the monies they have received from me. I will have to pay another shop for the inspections I require. I will not return for a fourth try to a shop that has treated me so poorly.
This is THE PLACE to go for auto repair needs. They do way more but I just have a truck and a car so that is the extent of my experience. I have gone to them from the minor to the major issues and each time they get me up and running. The very best thing I can say about them and can't say for many other places is they are both fair and honest. Easy to find one or the other but they got it all.
A to Z Automotive Rating