A to Z Learning Center & Child Care

We tried to help this customer by creating a payment plan in order to help them pay their past due accountIn the process of doing that, a bookkeeping error was createdTherefore, we incorrectly reported the amount they owed to our attorney which is the basis for this complaint. This
bookkeeping error was created because the old bill for tuition was split into two separate invoices so it would be easier to pay for the customerThe old bill was supposed to be deleted when they made the final payment. However, the customer never made all the payments like they promisedNumerous emails were sent to the customer about the oversight/delinquency, but the customer ignored them and was unresponsive. After their account was days past due and we received no communication from the delinquent customer, we sent their account to our attorney for collection (Standard operating procedure per A to Z handbook and A to Z payment agreement regulationsAll were signed by the customer). At this point, the customer reached out to the Revdex.com - instead of calling our attorney who sent them the notice of delinquency. If they would have reached out to us to inquire about the error, then we could have helped ...(just like we did every other time that they needed us to make accommodations for their ability to pay over the last months). We helped them every time they needed itThere was no reason this time would be any differentUnfortunately, at some point, a business owner must move on and let a professional handle matters such as this. I waited to send in the response to the Revdex.com because I wanted to try and work things out with the customerI contacted them and they were unwilling to do so. They provided a check to my attorney for $and I was going to credit almost all of their remaining balance after it clearedHowever, to my surprise, the check they wrote me bounced! This is indicative of what I'm dealing with with this delinquent customerThey make promises, but then do not keep them. To sum up, the account is still delinquentI did what I said I would do and corrected the bookkeeping error. The new statement has been sent to the customer -- and the delinquency is being reported to the credit bureausI think that about covers it. Thanks for your time, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]There's no dispute that there was a $balance owed for a final week of tuition However, A to Z states that I made no attempt of notifying them of the inaccurate & inflated final balance of $they attempted to collect This is incorrect and a covering lie on part of their ownership (*** ***).As advised in their collections letter, a written response within days was submitted, informing them of the billing inaccuracy A check payment in the amount of $was also included at that time Upon receipt of my notification, owner *** *** responded via email with an extorting ultimatum "I COULD RETRACT MY Revdex.com COMPLAINT OR THEY REJECT MY FINAL PAYMENT FOLLOWED BY REPORTING TO THE CREDIT BUREAU A DELINQUENT BALANCE FOR BOTH MY WIFE & I." All supporting documents of this is attached.Lastly, A to Z paints an image for me of having a routine delinquency while using their child care service This is completely untrue My weekly tuition was paid timely, with no past due or late payment EVER made Even the dispute we're currently engaged in is result of a time period in which my kids were not enrolled at their institutionI would like this complaint publicly filed against this business as well as a retraction of the delinquent balance the company reported to the Credit Bureau; as a final payment was made to this company through their collections team In retaliation A to Z refused my payment and fraudulently reported a balance that shouldn't stand
Regards,
*** ***