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A to Z Learning Technologies

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A to Z Learning Technologies Reviews (2)

Review: I took my computer to A to Z on 8/12 because the hard drive went bad. Because A to Z had replaced the hard drive in January, it was still under warranty. According to the owner there, he had to send the hard drive back to Hitachi and it might take up to several weeks. I waited patiently. Two weeks later, I called and he said he hadn't heard from them. I checked with other computer repair shops and they said they would have replaced the hard drive immediately and waited to get a replacement from Hitachi. They said they would never allow a customer to wait that long for a warranty repair.Last week, I called again and left a message. It had been nearly three weeks and I told him I was a writer and needed my machine for work purposes. Two days later, I called again. He told me he was expecting it that day or the next day. When I told him I had been told by other computer repair technicians that they never make the customer wait for a hard drive still on warranty, he got incensed and started yelling that he does more than he's supposed to and I have no business checking with other technicians. I told him I had a bad connection (which I did) and that I did not want to argue with him.I waited an extra day and went to pick up the computer. When I walked in, He told me, he still didn't have the hard drive. I asked him why he told me the computer would be fixed Wednesday or Thursday. At that point, it was obvious that this man was trying to get me to pay for the full service price ($165). I had earlier checked with Hitachi and they told me it only takes a few weeks for them to replace a hard drive. We got into a heated argument and I would up calling the South Euclid police. This man told me to take my computer (no hard drive) and that he wasn't going to fix it. He refused to give me a copy of the receipt (the only proof I had that I did business with this company) and told me that it would cost me $25 to get the computer back if I didn't get the receipt. He also refused to give me my saved material.Desired Settlement: I took my computer to another technician that same night. I want the owner of A to Z Learning Technologies to pay for my repairs ($160) and to return the info he recovered on my hard drive so that I can complete the stories I am being paid to do. I would like to avoid picketing his store but there's no way I can let him get away with not honoring his warranty and keeping my material.

Business

Response:

To whom it may concern:

I took my computer to A to Z on 8/12 because the hard drive went bad. Because A to Z had replaced the hard drive in January, it was still under warranty. According to the owner there, he had to send the hard drive back to Hitachi and it might take up to several weeks. I waited patiently. Two weeks later, I called and he said he hadn't heard from them. I checked with other computer repair shops and they said they would have replaced the hard drive immediately and waited to get a replacement from Hitachi. They said they would never allow a customer to wait that long for a warranty repair.Last week, I called again and left a message. It had been nearly three weeks and I told him I was a writer and needed my machine for work purposes. Two days later, I called again. He told me he was expecting it that day or the next day. When I told him I had been told by other computer repair technicians that they never make the customer wait for a hard drive still on warranty, he got incensed and started yelling that he does more than he's supposed to and I have no business checking with other technicians. I told him I had a bad connection (which I did) and that I did not want to argue with him.I waited an extra day and went to pick up the computer. When I walked in, He told me, he still didn't have the hard drive. I asked him why he told me the computer would be fixed Wednesday or Thursday. At that point, it was obvious that this man was trying to get me to pay for the full service price ($165). I had earlier checked with Hitachi and they told me it only takes a few weeks for them to replace a hard drive. We got into a heated argument and I would up calling the South Euclid police. This man told me to take my computer (no hard drive) and that he wasn't going to fix it. He refused to give me a copy of the receipt (the only proof I had that I did business with this company) and told me that it would cost me $25 to get the computer back if I didn't get the receipt. He also refused to give me my saved material.

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Description: Computers - Dealers

Address: 4488 Mayfield Rd, South Euclid, Ohio, United States, 44121

Phone:

+1 (440) 552-8580
+1 (216) 381-5551
+1 (216) 381-5550
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