A To Z Royal Medical Supply

Initial Business Response /* (1000, 8, 2015/10/20) */
In regards to *** ***, we acknowledge the mistake that we made in not having a technician assess the issue in a timely mannerThe wheelchair we provided - based on the physician's original order - was not adequate to support the patient,
which led to the breaking of his back supportIn response, we sent out a technician on 9/28/to assess the situation and express our apologiesWe determined that the customer requires a larger wheelchair, both for safety and comfort, and ordered one for him that same dayWe also communicated to the referral source and the doctor to properly fix the documentationUpon receiving his proper wheelchair on 10/9/2015, we delivered itWe also provided new leg restsWe feel that we have adequately expressed our apologies and have done everything in our power to correct any wrong that negligence/lack of communication might have caused with regards to this patient
Sent on: 10/14/5:01:PM
Sent by: ***