I am rejecting this response because: the repair shop in questions know that we came back to them regarding the vehicleOnce again we were told the car needed a transmission.
am appalled at the response and very upset to know that people are so quick to place the blame on the consumer when clearly the engine that was installed was not properly inspected or installed correctly My responsibility were met and that started with the burden of payment for a poor repair jobI should not have to replace a engine like a set of brakesdo the agent is speaking of taking a hit what about my dollarsThey can't be seriousPlease this is a formal request for ALL PERTAINING DOCUMENTS INVOLVING THE PURCHASE OF PARTS AND LABOR FOR THE REPAIR OF MY LEXUS SC I WILL NEED ALL DOCUMENTATION WITH BUSINESS DAYS, PROVING THE PURCHASE OF THE PARTS NEW AND USEDITEMIZED AND SHOWING WHERE THEY WHERE PURCHASEDTHE WARRANTY and Contact info part serial numbers, PROVIDED FROM THE SELLER OF PARTS SHOULD BE INCLUDEDThis will help use to start our investigation on who is truly responsibleThank you!!
Interesting how Mrs*** stated that the issue occurred on 8/14/when I have proof that she contacted us on 10/30/I apologize for this situationI clearly told Mrs*** on the day that she picked up the car that if there were ANY issues whatsoever that made her unhappy, bring
it back within the time frame of the MONTH WARRANTYIf she brought the car back within the months, instead of months later, I would've been more than happy and willing to help herWe can not be reliable for her irresponsibilityIf she felt something was wrong, she should've brought the car back as soon as she canIt has been months now, anything could've happened to the engineI really wished she brought the vehicle back within the months so we could've resolved this in a different wayHowever, I will not take the hit for her irresponsibilityShe clearly understood the warranty the day she picked up the vehicle and signed the invoice
I am rejecting this response because: in response the the reply I took the car back to the shop in question(Allens) and was told that the transmission was bad. We have had to take car back and forth after repairs and decided not to use them for the transmission, because of the dissatisfaction with the last two vehicles. But out of respect we didn't make a fuss just went somewhere else. But after having the vehicle sitting in my driveway waiting to find funding for this restoration project, the car went in to have the transmission changed. Please keep in mind I had major surgery late July and was unable to function for 8 weeks. The car had not been driven for these reason, Allen's said the tranny was bad and has to put together funding for project. After spending 3k on thus vehicle it should be running Smoothly. ..it is not. I thank Allen's for their efforts but warranty or not should I have to replace an engine twice in six months? That's crazy. When I called 10.15 I was told to bring the car back to them only to be told to come and pick it up and no repairs would be made. Why was this? Allen's needs to take responsibility and refund my money for the substandard repairs and the time wasted on my project. Shame on them. I want my money back. Because of the confusion I no longer want them to work on my car.
I am rejecting this response because: the repair shop in questions know that we came back to them regarding the vehicleOnce again we were told the car needed a transmission.
am appalled at the response and very upset to know that people are so quick to place the blame on the consumer when clearly the engine that was installed was not properly inspected or installed correctly My responsibility were met and that started with the burden of payment for a poor repair jobI should not have to replace a engine like a set of brakesdo the agent is speaking of taking a hit what about my dollarsThey can't be seriousPlease this is a formal request for ALL PERTAINING DOCUMENTS INVOLVING THE PURCHASE OF PARTS AND LABOR FOR THE REPAIR OF MY LEXUS SC I WILL NEED ALL DOCUMENTATION WITH BUSINESS DAYS, PROVING THE PURCHASE OF THE PARTS NEW AND USEDITEMIZED AND SHOWING WHERE THEY WHERE PURCHASEDTHE WARRANTY and Contact info part serial numbers, PROVIDED FROM THE SELLER OF PARTS SHOULD BE INCLUDEDThis will help use to start our investigation on who is truly responsibleThank you!!
Interesting how Mrs*** stated that the issue occurred on 8/14/when I have proof that she contacted us on 10/30/I apologize for this situationI clearly told Mrs*** on the day that she picked up the car that if there were ANY issues whatsoever that made her unhappy, bring
it back within the time frame of the MONTH WARRANTYIf she brought the car back within the months, instead of months later, I would've been more than happy and willing to help herWe can not be reliable for her irresponsibilityIf she felt something was wrong, she should've brought the car back as soon as she canIt has been months now, anything could've happened to the engineI really wished she brought the vehicle back within the months so we could've resolved this in a different wayHowever, I will not take the hit for her irresponsibilityShe clearly understood the warranty the day she picked up the vehicle and signed the invoice
I am rejecting this response because: in response the the reply I took the car back to the shop in question(Allens) and was told that the transmission was bad. We have had to take car back and forth after repairs and decided not to use them for the transmission, because of the dissatisfaction with the last two vehicles. But out of respect we didn't make a fuss just went somewhere else. But after having the vehicle sitting in my driveway waiting to find funding for this restoration project, the car went in to have the transmission changed. Please keep in mind I had major surgery late July and was unable to function for 8 weeks. The car had not been driven for these reason, Allen's said the tranny was bad and has to put together funding for project. After spending 3k on thus vehicle it should be running Smoothly. ..it is not. I thank Allen's for their efforts but warranty or not should I have to replace an engine twice in six months? That's crazy. When I called 10.15 I was told to bring the car back to them only to be told to come and pick it up and no repairs would be made. Why was this? Allen's needs to take responsibility and refund my money for the substandard repairs and the time wasted on my project. Shame on them. I want my money back. Because of the confusion I no longer want them to work on my car.