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A Touch of Glass

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Reviews Window Cleaning, Window Glass A Touch of Glass

A Touch of Glass Reviews (12)

- Your complaint indicates 'Date Problem First Occurred' as 9/30/-- can you tell what steps you took when you first began experiencing issues?I took it to a mechanic to have it looked at because I was getting a check engine light- When did the mechanic first diagnose a leaky manifold?2/22/They indicated that someone had taken my manifold apart and did a bad job of putting it back together because it was leaking on all sidesMy car has not been serviced by any mechanics since I purchased it from AC Motors, so one can deduct that AC Motors was the one who tried to service that, and cleared the check engine light- What discussions have you had with the selling dealer about these issues?I told them that I would take care of the cost of the brakes (drums and pads), axle, and brake connections, but I expected them to replace the intake manifoldThey said they would do it at a discounted rate, but would not cover it completelyI'm already paying $1,due to their neglect, and I expect them to pay/fix the rest

I am rejecting this response because: Auto Concepts totally LIED on the mileage United Auto Loan ran an audit on the mileage which was fraudulent & lied about United Auto voided & nullified the contract altogether Besides that, thre was no 3RD seat in the auto & I have a police report of the damage done to the tires & the rimsTherefore it was not a $3,estimate according to the New Hope Police Depton the night they came December 30, Therefore this is unacceptable when they fraudulently messed with the mileage ! [redacted] did make a payment on the vehicle & that was returned to him in a check Sincerely, [redacted] ###-###-####

We have called the customer to apologize about any misunderstanding in the process of filling out a credit application We have also corrected our employee process in gathering the information needed

Initial Business Response / [redacted] (1000, 6, 2015/12/18) */ Mr [redacted] purchased a Toyota Camry from AC Motors on October 21st At the time of sale the car was eight years old and had more than 75,miles on it, which makes the vehicle an "AS IS" purchase When Mr [redacted] purchased the Camry he was informed that the car had no implied warranty and signed the "As Is" agreement Mr [redacted] was offered a choice of four different extended service plans and had the choice to decline all of them He decided to purchase an AllState year/36,mile plan with a $deductible He was in no way forced to buy this warranty and he has the option to cancel it at any time for a refund If Mr [redacted] would like us to fix his car, we can facilitate the claim with AllState and additionally offer to waive the $deductible fee that would apply to Mr [redacted] upon completion At AC Motors we take pride in all of the used cars we sell and pre-inspect them to vet any problemsUnfortunately used or new cars need maintenance from time to time which may not be foreseen at the time of purchase

It's unfortunate that Mr [redacted] feels these issues have been swept under the rugPrior to Mr [redacted] providing this information via the, Automotive Concepts had only been made aware of one of the seven issues listed.The issue that Automotive Concepts was aware of, is the the sub woofer enclosureAt the original time of install, Mr [redacted] stated that he did NOT want to lose his under-seat storage to accommodate the recommended sub-woofer enclosure from Automotive ConceptsMr [redacted] maintained that he wanted a smaller than recommend enclosureAt a later time (after taking delivery of his vehicle) Mr [redacted] stated that he would like a larger subwoofer enclosure and was ok with losing the rear under-seat storageAutomotive Concepts offered to change out his subwoofer enclosure at a reduced rate, as well as swap the old subwoofers for the new subwoofers that would fit the new enclosure at no additional charge.As far as the other issues stated: this is the first notice that Automotive Concepts has received regarding any front-end vibrations when driving over 65mphThe TPMS sensors are currently in Mr***'s possession -- Automotive Concepts has offered to install them, and again extends the offer to install themThe front end vibration is definitely something covered under the warranty and can be correctedWhen Mr [redacted] came to pihis factory wheels, he did open the tonneau cover and made no mention of it not working properlyThe is also something covered under warranty and can be corrected

Initial Business Response / [redacted] (1000, 8, 2015/08/10) */ Hello [redacted] , It is unfortunate that your experience in resolving this issue has not gone well and that the issue is still lingering I have done some further research into the issue and what the cause(s) may beThe next recommended course of action to take is disconnecting the remote start system so that each of the issues can be isolated, identified and addressedTo setup an appointment, you may contact me directly at (763) [redacted] ~Catherine Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told this would cost me $it is not mentioned if cost is still thatAlso AC has disconnected the remote starter times each time my vehicle has been left at place 4-hours with no resolveI am asking that the dash is removed and wiring recheckedThe popping noise is resolved another place replaced my AMPThe issue is my running lights are not working properly, when suv alarmed the park lights should come on but instead the running lights come on but are not coming on when running lights should be onThe running lights were working properly before having AC install remote startI have had to replace headlight bulbs 6-times and have only had the suv monthsI am asking that AC check the wiringAlso the batteries in the remote are going out every month one remote has stopped working, even though batteries changedI would like to know the cost to replace the defective system with a properly wired working on Final Business Response / [redacted] (4000, 15, 2015/08/31) */ Hello [redacted] , Please Nathan at (763) [redacted] to schedule a time to have a completely new remote starter installed in your vehicleThis work will be performed at no charge to you If you have any other questions or concerns, you contact me directly at (763) [redacted] ~Catherine

I am rejecting this response because: I feel that they sold the car with the service engine soon light on and said that they stood by their product knowing that this light was on They should cover the repair at 50% I still would like this complaint to stay on their recordIt is pretty ridiculous that a car dealership would try to screw its customers like they did I want others to know what they are capable of I am years old and needed a car I heard good things about this dealership That is why I went to them in the first place I am appalled now I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Mr [redacted] purchased a Audi Awith 107,miles on it September 12, At the time of purchase he was informed that the car was being sold "as is" without a warranty He was also informed he could purchase an extended warranty and he declined the warranty and chose the "as is" option Mr [redacted] went on Ac Motors Facebook page 2/22/to claim that Ac Motors somehow hid prior damage to his intake and demanded that it would get fixed at no cost to himIn his on line review he claimed that the repair would cost $3,to fix We informed him that we would be willing to do the repair at a discounted rate of $1, That was not acceptable by Mr [redacted] so at this point there is nothing else Ac Motors is willing to do spoke to customer 7-31-17, 3:PM.She confirms that repairs were done and vehicle seems to be running better now, but adds that she feels the vehicle should not have been sold in this condition

Reached GM Jeremy [redacted] by phone (6/6, PM) to get business responseMr [redacted] says that the customer purchased an 'Ford with about 88,miles on itThe truck was inspected prior to sale, but the miles on it designated it an "as is" purchase under Minnesota Used Car Warranty LawHe says the truck went from MN to CO with no issues, but Mr [redacted] reported about a week later that his brakes had gone outAlthough the truck was purchased "as is," AC Motors made arrangements to pay for half the brake repairs on a goodwill basisMr [redacted] says AC Motors will not be able to offer further assistance at this time

I have used this company twice in the past ,and was satisfied with my mirror and glass purchases. So, I used them again, because loyalty means something to me, and my experience was very different.

I got 2 bids for a large vanity mirror that was framed. We agreed on a price on the phone. I changed the size, by a little (smaller), didn't change the price, I understood that.

He wanted 1/2 the money to order the frame and mirror, that's no unusual, so I gave him a credit card and instructed him to put 1/2 on it. When I got the bill, he had charged me the WHOLE Price of the mirror.

Then he put me off time wise on install. when I started to inquire about the

ETA, he started to lie, finally last week about 20 days from the taking of my money, I pinned him down to a date. He never showed up, never called, ever again!

Naturally, I disputed the charge on my credit card to get my money back.

This has held up my bathroom remodel up and makes me furious, I hate being cheated and lied to.

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Description: Auto Windshield and Glass Repair Shops

Address: 1432 Murray Dr, Waterford, Michigan, United States, 48327


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