From: AToyotaRegarding: [redacted] [redacted] came into AToyota and asked to be helped with obtaining a brand new vehicle He had a concern regarding his credit but required us to provide him with transportation as soon as possible and if we could not fulfill his vehicle requirement right away then he would leave the dealership and give his business some where else We collected [redacted] ’s deposit and down payment and provided him with a vehicle while we worked on securing financing according to his financial requirements Due to some inconsistencies and inaccurate information provided by [redacted] the banks declined financing and required further information and documents to investigate and consider providing financing [redacted] was informed many times that we are the dealership that sells the vehicles and the financing portion is provided by the bank, the lender Obtaining proper documents from [redacted] took some time and delayed the decision from the banksMeanwhile we let [redacted] use our vehicle as he had his down payment with us and we were working with the lenders on his behalf After all information provided by [redacted] which did not match some of the initial information he had provided the lending institutes declined the approval based on the terms [redacted] had requested [redacted] was informed of this and was presented all credit score disclosures and bank decisions and thoroughly explained the situation and was also presented with options which he declined [redacted] was given his entire deposit/down payment back and his trade and was apologized by the General Sales Manager for not being able to obtain a loan in the terms [redacted] would agree to Through out the entire process [redacted] were treated with the highest respect and professionalism and were not charged a single penny to use our vehicle while we tried to obtain a loan for them All deposits were returned and [redacted] left the dealership amicably Regards, John D [redacted] AToyota General Sales Manager A1TOYOTA.COM / A1SCION.COM ###-###-####
From: AToyotaRegarding: [redacted] [redacted] came into AToyota and asked to be helped with obtaining a brand new vehicle He had a concern regarding his credit but required us to provide him with transportation as soon as possible and if we could not fulfill his vehicle requirement right away then he would leave the dealership and give his business some where else We collected [redacted] ’s deposit and down payment and provided him with a vehicle while we worked on securing financing according to his financial requirements Due to some inconsistencies and inaccurate information provided by [redacted] the banks declined financing and required further information and documents to investigate and consider providing financing [redacted] was informed many times that we are the dealership that sells the vehicles and the financing portion is provided by the bank, the lender Obtaining proper documents from [redacted] took some time and delayed the decision from the banksMeanwhile we let [redacted] use our vehicle as he had his down payment with us and we were working with the lenders on his behalf After all information provided by [redacted] which did not match some of the initial information he had provided the lending institutes declined the approval based on the terms [redacted] had requested [redacted] was informed of this and was presented all credit score disclosures and bank decisions and thoroughly explained the situation and was also presented with options which he declined [redacted] was given his entire deposit/down payment back and his trade and was apologized by the General Sales Manager for not being able to obtain a loan in the terms [redacted] would agree to Through out the entire process [redacted] were treated with the highest respect and professionalism and were not charged a single penny to use our vehicle while we tried to obtain a loan for them All deposits were returned and [redacted] left the dealership amicably Regards, John D [redacted] AToyota General Sales Manager A1TOYOTA.COM / A1SCION.COM ###-###-####