To whom it may concern I received a letter of complaint today 9-24-I had to read this letter more than once, as I could not believe that a complaint had been filed against A-Tractor We have been in business in this town for close to years and never had a complaintAs a matter a fact A-Tractor was just asked a few weeks ago to join the Revdex.com and had past all checks done by the Revdex.com I rented a backhoe to [redacted] on 8-13-, not [redacted] named on complaint [redacted] had come in a few weeks prior inquiring about renting equipment and the priceThe delivery rate to [redacted] address was to much for his budget [redacted] had asked if there was any way we could give him a better price and I advised him that if he wasn't in a hurry I could send it out with another tractor to save him some moneyA tractor was delivered the night of 8- for him to use early the next morningI had received a call from [redacted] stating the tractor was having problemsA mechanic was sent out and dirty fuel was in the machine, which was not the renters fault A replacement machine was brought out the next day [redacted] had used the machine all day ,at the end of the day [redacted] had called and said he had a flat tireIt is clearly stated in the rental contract that CUSTOMERS ARE RESPONSIBLE FOR ANY AND ALL TIRE DAMAGEIt is necessary for customers to be aware of this, when doing dirt work there are many objects that can cause damage to tires without the customer even realizing it I am attaching a picture of the rim, it was so badly bent it isn't even repairable and a new one had to be orderedWith that being said there is no possible way the rim was in that condition when delivered it was damaged by the customer In this case the renter got a lower price on delivery, used a backhoe for one full day and refused to pay for the damages he caused on the machine [redacted] has since called and asked us to continue to do business with him, and wanted to pay an operator to come out and run a tractor for him Are history of good service is evident in the fact that this is the only complaint we have had in yearsWhat is truly unsettling about this situation is that we went above and beyond to help this customer outNo refund will be issued If you have any other questions or concerns please feel free to contact me @ [redacted] ***
To whom it may concern I received a letter of complaint today 9-24-I had to read this letter more than once, as I could not believe that a complaint had been filed against A-Tractor We have been in business in this town for close to years and never had a complaintAs a matter a fact A-Tractor was just asked a few weeks ago to join the Revdex.com and had past all checks done by the Revdex.com I rented a backhoe to [redacted] on 8-13-, not [redacted] named on complaint [redacted] had come in a few weeks prior inquiring about renting equipment and the priceThe delivery rate to [redacted] address was to much for his budget [redacted] had asked if there was any way we could give him a better price and I advised him that if he wasn't in a hurry I could send it out with another tractor to save him some moneyA tractor was delivered the night of 8- for him to use early the next morningI had received a call from [redacted] stating the tractor was having problemsA mechanic was sent out and dirty fuel was in the machine, which was not the renters fault A replacement machine was brought out the next day [redacted] had used the machine all day ,at the end of the day [redacted] had called and said he had a flat tireIt is clearly stated in the rental contract that CUSTOMERS ARE RESPONSIBLE FOR ANY AND ALL TIRE DAMAGEIt is necessary for customers to be aware of this, when doing dirt work there are many objects that can cause damage to tires without the customer even realizing it I am attaching a picture of the rim, it was so badly bent it isn't even repairable and a new one had to be orderedWith that being said there is no possible way the rim was in that condition when delivered it was damaged by the customer In this case the renter got a lower price on delivery, used a backhoe for one full day and refused to pay for the damages he caused on the machine [redacted] has since called and asked us to continue to do business with him, and wanted to pay an operator to come out and run a tractor for him Are history of good service is evident in the fact that this is the only complaint we have had in yearsWhat is truly unsettling about this situation is that we went above and beyond to help this customer outNo refund will be issued If you have any other questions or concerns please feel free to contact me @ [redacted] ***