A Travel Resource Reviews (1)
Our college paid a deposit for 32 airfares with United on 9/20/12 and the balance on 3/11/13 via A Travel Resource. The number of fares were reduced to 25 and on 5/9/13 we were informed by [redacted] from A Travel Resource that our credit balance of $2629.20 would be refunded in approximately 4 weeks which would have been 6/7/13. We have NOT received that refund. I have sent multiple emails (6/23, 6/27, 8/6, 8/14, 8/15)and the refund has still not been received. The only response to these emails was from [redacted] on 8/15/13 stating their phone system was down, being repaired and that our original travel rep has since retired.