A United Towing, LLP

THIS LADY CALLED TO COMPLAIN OF ALLEGED DAMAGE DONE BY THE DRIVER AND HIS PARTNER DRIVER OF OUR COMPANYTHIS CUSTOMER LEFT HER CAR UNATTENDED WHICH IS AGAINST OUR COMPANY POLICY AND [redacted] ( A WRITER TO HER INSURANCE), BUT THE DRIVERS WENT TO THE CALL, AND TRIED SEVERAL TIMES TO CONTACT THE CUSTOMER AND WAS UNSUCCESSFULI UNDERSTAND FROM THE DISPATCHER THAT SHE ALSO ATTEMPTED TO CALL THE CUSTOMER ABOUT THE KEYS WHEREABOUTSI SPOKE WITH BOTH DRIVERS ONLY TO FIND OUT THAT THEY NEVER EVEN ENTERED THE CAR PERIODTHEY USED A FLATBED TOW TRUCK AND SKATES TO TOW THIS VEHICLEWITH THAT BEING SAID...THIS MEANS THEY LOADED WITHOUT THE HAVING TO EVEN GET INSIDESKATES SLIDE UNDER THE TIRE AND IT IS PULLED UP THE BED WITH A WINCH CABLETHERE WOULD BE AND WAS NO REASON TO GO INSIDE THE CARWHEN THE GUYS GOT TO THE DROP OFF THEY HAD TO GO KNOCK ON THE DOOR AS NO ONE MET THEM AT THE DROP, THEY STATED THE CUSTOMERS HUSBAND WAS ON THE COUCH LAYING DOWN AND A CHILD ANSWERED THE DOORBOTH DRIVERS STATED THAT THEY WERE TOLD BY THE HUSBAND TO JUST DROP THE CAR IN A CERTAIN PLACE IN THE DRIVE AND THAT WAS ITTHE HUSBAND DID NOT STAY TO WATCH THE PROCESS OF THE UNLOAD PROCESS, AS IT IS JUST REVERSE OF THE LOADINGTHIS CAR WAS NOT LOADED WITH A WRECKER AS THIS CUSTOMER IS THINKINGTHERE WAS NO NEED TO DISABLE THE SHIFT LOCKTHIS TOW PROCESS IS DONE SEVERAL TIMES A DAY IN THE SAME FASHIONTHIS CUSTOMERS INSURANCE WILL NOT BACK HER AS SHE LEFT THIS VEHICLE UNATTENDED WHICH IS CLEARLY AGAINST POLICYI BELIEVE THAT SHE HAS BEEN TOLD THIS BY HER COMPANYTHESE TWO DRIVERS ARE NOT AT FAULT FOR THIS CAR AND CASE WAS CLOSEDI BELIEVE THIS LADY HAD REACHED OUT TO MY DISPATCHER AND WAS VERY RUDE TO HER BECAUSE SHE COULD NOT GET A HOLD OF MEI DID MAKE ONE ATTEMPT TO CONTACT HER BACK FOR NO SUCCESSWHEN A VEHICLE IS LEFT THE CUSTOMER KNOWS THAT THEY TAKE THE RISKI BELIEVE THAT SOMEONE ELSE HAS DONE THE DAMAGE TO THIS VEHICLE PRIOR TO THE TOW OF THIS COMPANYCASE HAS BEEN CLOSEDNO RESTITUTION

THIS LADY CALLED TO COMPLAIN OF ALLEGED DAMAGE DONE BY THE DRIVER AND HIS PARTNER DRIVER OF OUR COMPANY. THIS CUSTOMER LEFT HER CAR UNATTENDED WHICH IS AGAINST OUR COMPANY POLICY AND [redacted] ( A WRITER TO HER INSURANCE), BUT THE DRIVERS WENT TO THE CALL, AND TRIED SEVERAL TIMES TO CONTACT...

THE CUSTOMER AND WAS UNSUCCESSFUL. I UNDERSTAND FROM THE DISPATCHER THAT SHE ALSO ATTEMPTED TO CALL THE CUSTOMER ABOUT THE KEYS WHEREABOUTS. I SPOKE WITH BOTH DRIVERS ONLY TO FIND OUT THAT THEY NEVER EVEN ENTERED THE CAR PERIOD. THEY USED A FLATBED TOW TRUCK AND SKATES TO TOW THIS VEHICLE. WITH THAT BEING SAID...THIS MEANS THEY LOADED WITHOUT THE HAVING TO EVEN GET INSIDE. SKATES SLIDE UNDER THE TIRE AND IT IS PULLED UP THE BED WITH A WINCH CABLE. THERE WOULD BE AND WAS NO REASON TO GO INSIDE THE CAR. WHEN THE GUYS GOT TO THE DROP OFF THEY HAD TO GO KNOCK ON THE DOOR AS NO ONE MET THEM AT THE DROP, THEY STATED THE CUSTOMERS HUSBAND WAS ON THE COUCH LAYING DOWN AND A CHILD ANSWERED THE DOOR. BOTH DRIVERS STATED THAT THEY WERE TOLD BY THE HUSBAND TO JUST DROP THE CAR IN A CERTAIN PLACE IN THE DRIVE AND THAT WAS IT. THE HUSBAND DID NOT STAY TO WATCH THE PROCESS OF THE UNLOAD PROCESS, AS IT IS JUST REVERSE OF THE LOADING. THIS CAR WAS NOT LOADED WITH A WRECKER AS THIS CUSTOMER IS THINKING. THERE WAS NO NEED TO DISABLE THE SHIFT LOCK. THIS TOW PROCESS IS DONE SEVERAL TIMES A DAY IN THE SAME FASHION. THIS CUSTOMERS INSURANCE WILL NOT BACK HER AS SHE LEFT THIS VEHICLE UNATTENDED WHICH IS CLEARLY AGAINST POLICY. I BELIEVE THAT SHE HAS BEEN TOLD THIS BY HER COMPANY. THESE TWO DRIVERS ARE NOT AT FAULT FOR THIS CAR AND CASE WAS CLOSED. I BELIEVE THIS LADY HAD REACHED OUT TO MY DISPATCHER AND WAS VERY RUDE TO HER BECAUSE SHE COULD NOT GET A HOLD OF ME. I DID MAKE ONE ATTEMPT TO CONTACT HER BACK FOR NO SUCCESS. WHEN A VEHICLE IS LEFT THE CUSTOMER KNOWS THAT THEY TAKE THE RISK. I BELIEVE THAT SOMEONE ELSE HAS DONE THE DAMAGE TO THIS VEHICLE PRIOR TO THE TOW OF THIS COMPANY. CASE HAS BEEN CLOSED. NO RESTITUTION.