A & V Cleaning Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I am not looking for the $and again I am offended that you accused me of smoking in the roomI am NOT a smoker neither are my 11, and year old I am looking for the $and overdraft fees incurred from thatI have attached a copy of my bank statement showing the $

Hello!Looking at the actual credit card transactions for Ms [redacted] we only charged for her room and a smoking fee We show no history of a $charge here, or credit as she mentioned.If a debit card is used banks double up on charges...then eliminate the authorization after a few days So that is probably the case on the $We only proceed with a smoking charge ( $250.00) after two Supervisors agree that smoking took place This is policy here and at most hotelsIt is serious and the room has to be deep cleaned and removed from inventory until my Director of Housekeeping approves it as ready Walls , fabrics and carpet washed.Hello,In looking at Ms [redacted] s file we show no record of taking $ Banks will double up charges as an authorization but that is her bank doing that We did as policy have two supervisors confirm that smoking did indeed happen in her room It is serious ( $250.00) and the room must be deep cleanedI remember trying a call back numerous times to Ms [redacted] but never got through A two page pdf of the charges we made is attached.Our aim is to please all of our guests we are sorry Ms [redacted] feels bad enough to contact you.Thank you,Scot GM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhen will this be credited? In the future, before you accuse me or my children of smoking or playing with matches in writing, be mindful that the public see's this and will see how you do business Also when we got there the smell of marijuana was very strong in the hallway You might want to pay a little more attention to more serious matters
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I will add it would be foolish to order another pizza (a dollar value) when I already paid for one in my packageNo person that values money would pay the cost of two pizzas for one.
Regards,
*** ***

Someone perhaps played with matches or smoked in the room. However to end this unfairly which the Revdex.com could care less about we are crediting the smoking fee.SM

Hello!Thank you for staying with us.  As the pizza (which you still could have ordered) costs $15.00 I will be happy to send you a gift certificate for $15.00.To reimburse you for a nights stay which included all our amenities plus the free hot breakfast (a $9.00 value per person) is I think...

unreasonable.  If it makes you feel any better I need to sell about 14 pizzas to maybe make $15.00!!!Let me know. We do appreciate your business.Scot

Hello!Looking at the actual credit card transactions for Ms. [redacted] we only charged for her room and a smoking fee.  We show no history of a $500.00 charge here, or credit as she mentioned.If a debit card is used banks double up on charges...then eliminate the authorization after a few...

days.  So that is probably the case on the $500.00. We only proceed with a smoking charge ( $250.00) after two Supervisors agree that smoking took place.  This is policy here and at most hotels. It is serious and the room has to be deep cleaned and removed from inventory until my Director of Housekeeping approves it as ready.   Walls , fabrics and carpet washed.Hello,In looking at Ms. [redacted]s file we show no record of taking $500.00.  Banks will double up charges as an authorization but that is her bank doing that.  We did as policy have two supervisors confirm that smoking did indeed happen in her room.  It is serious ( $250.00) and the room must be deep cleaned. I remember trying a call back numerous times to Ms. [redacted] but never got through.  A two page pdf of the charges we made is attached.Our aim is to please all of our guests we are sorry Ms. [redacted] feels bad enough to contact you.Thank you,Scot GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I am not looking for the $500.00 and again I am offended that you accused me of smoking in the room. I am NOT a smoker neither are my 11, 10 and 8 year old.  I am looking for the $212.75 and overdraft fees incurred from that. I have attached a copy of my bank statement showing the $212.75.