A Victory Inn & Suites Phoenix

This inn is dirty and dose not maintain the rooms. Walls and doors in my room #223 had holes in them, bed sheets were dirty, had no door handle inside the bathroom door, did not provide clean towels each day. Also had no night personnel on Saturday night to address problems (3/14). Bathroom tub appears to have moldi. This location needs to clean up or shut down.

This inn is dirty and dose not maintain the rooms. Walls and doors in my room #223 had holes in them, bed sheets were dirty, had no door handle inside the bathroom door, did not provide clean towels each day. Also had no night personnel on Saturday night to address problems (3/14). Bathroom tub appears to have moldi. This location needs to clean up or shut down.

This Hotel or Inn informed me when I called to cancel an online reservation that it was going to be removed from the system. This was incorrect.

Over 5 days after the night I would have stayed my bank was charged a small amount roughly $22. Seeing this I called to clear it up. What I got was a front desk employee who said they would be talking to the manager about it later that day and it would be taken care of promptly. To which I left my information and thought everything was sorted.

Now, after a week and half AFTER that I am now charged over $100. I can only assume it is the rate for the room I did NOT stay at. After 3 days of calling the Hotel requesting information on this I have been put on hold and had my information taken time and time again with the promises of a seemingly non existent manager to resolve this issue.

I never set foot on the property of the hotel and never went through any check in process. The fact my bank was charged after my cancellation and weeks after the date of it is inexcusable.