A Vineyard Self Storage

This was taken care of on the day it happened 2/20/we credited her account all the late feesManager, [redacted]

Complaint: I am rejecting this response because: There has been no credit to my Bank of America account to dateOn the day I spoke with Rhonda, she said she would not give any credit to my account; that the manager who charged me would have to review but that he would be out of the office for the next several daysThis was how the conversation was leftI was surprised to see this response as there has been no credit to dateI told Rhonda the company had poor business practice and that I couldn't believe the issue wasn't being given closure as they had wrongly charged me and were going to proceed to keep the funds until a conversation was had with the manager that charged me wronglyMeanwhile, I'd remain without my funds until and if they decided to return them Regards, [redacted] ***

We acknowledged the need to correct this on that day 2/2015 by crediting the unit her and her usband have with us. Which paperwork was sent to you by fax upon the day we received the first letter. We have contacted her husband with this information the unit is in his name [redacted]. To let her know if we caused any concerns about the c/c not being charged properly. Hopefull we have satisfied any concern she may of had.
 [redacted]
Res. Manager

This was taken care of on the day it happened 2/20/15 we credited her account all the late fees.
Manager,
[redacted]

Complaint: 10459071
I am rejecting this response because: There has been no credit to my Bank of America account to date. On the day I spoke with...

Rhonda, she said she would not give any credit to my account; that the manager who charged me would have to review but that he would be out of the office for the next several days. This was how the conversation was left. I was surprised to see this response as there has been no credit to date. I told Rhonda the company had poor business practice and that I couldn't believe the issue wasn't being given closure as they had wrongly charged me and were going to proceed to keep the funds until a conversation was had with the manager that charged me wrongly. Meanwhile, I'd remain without my funds until and if they decided to return them.
Regards,
[redacted]

Review: For the month of Feb. 2015 The company claimed my Debit Card authorization was not on file, (although they had been successfully charging my account for several months - including Jan. 2015). Then all of a sudden they find my pre-authorization and claim my Debit Card transaction had been declined. After contacting the bank and reviewing my account- there were no attempts made to charge my card on the agreed upon date. They have now charged me late fees in excess of $45 for their errors/poor business practices. I have discussed the issue with a company representative named Roxanne and she gave no remedy to correct their error and reverse the $45 charge. This company has poor/fraudulent business practices. I would never recommend them to anyone.Desired Settlement: Refund of the extorted $45 late fee that was their error.

Business

Response:

This was taken care of on the day it happened 2/20/15 we credited her account all the late fees.Manager,[redacted]

Consumer

Response:

Review: 10459071

I am rejecting this response because: There has been no credit to my Bank of America account to date. On the day I spoke with Rhonda, she said she would not give any credit to my account; that the manager who charged me would have to review but that he would be out of the office for the next several days. This was how the conversation was left. I was surprised to see this response as there has been no credit to date. I told Rhonda the company had poor business practice and that I couldn't believe the issue wasn't being given closure as they had wrongly charged me and were going to proceed to keep the funds until a conversation was had with the manager that charged me wrongly. Meanwhile, I'd remain without my funds until and if they decided to return them.

Regards,