A & W Furniture

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ This customer left a message on our answering machine Saturday January 30, after our store had closedWe responded to her promptly the next business day which was Monday, February 1, The customer is correct, she did receive the floor model that she originally stated she did not wantUnfortunately, due to a sales associate error, those notes were not made on the customer accountWe take responsibility for this error and informed the customer that we would be happy to exchange her sofa for a new one as originally promisedAs of this date, the exchange is scheduled for Friday, Feburary 4, This serves as our resolution to the matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did come and exchange the sofa on February 12th, We are glad they accepted that they were at fault and corrected the matterThank you