A W Haigler Construction Svc., Inc.

Initial Business Response /* (1000, 16, 2016/10/12) */
The Silver Legacy Resort Casino is sorry to hear of this guest's experience, as this is not the kind of experience we wish for our guests to have We greatly value the feedback and this matter will be discussed with hotel management We do
thank this guest for choosing the Silver Legacy Resort Casino and please accept our apology

Initial Business Response /* (1000, 10, 2017/01/19) */
The Eldorado Resort Casino is sorry to hear of the difficulty this guest had with our reservations department We do wish to apologize for any inconvenience you may have suffered We are truly very sorry to hear you felt our reservations
department failed to treat you in an appropriate and welcoming fashion Please rest assured, we will be utilizing this incident as a training opportunity for our employees in the future We value you as our guest and look forward to seeing you back soon, and for the opportunity to restore your faith in our staff and our establishment
Sincerely,
Eldorado Resort Casino
Initial Consumer Rebuttal /* (3000, 12, 2017/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I Appreciate the apologyIt does not change the way I was treated and made feelI have visited your casino along with the other two you have there as wellI have spent a lot of money with your companyYou would think I was asking for something for freeWhen I simply wanted my rates at the price Your representative advised me they would be

Initial Business Response /* (1000, 9, 2017/04/24) */
The Silver Legacy attempted to resolve this matter with *** and *** over the course of a week, however, *** has ceased communication with the Silver Legacy In reviewing the information submitted by *** and *** to Revdex.com,
the Silver Legacy does not believe they were double charged for resort fees The confirmation from *** states $for nights at $per night and tax recovery charges and other fees in the amount of $18.46, for a total of $which is the amount that was charged to ***'s credit card by *** The resort fee that is referenced on the confirmation for $contains a note that states, payable at hotel Additionally, in the terms and conditions portion of the *** confirmation, "$USD charged to your credit card to secure this special rate This amount includes room rate, tax recovery charges and extra person charges, if any." The resort fee is not mentioned as being collected by *** The Silver Legacy apologizes to *** and *** for the misunderstanding and for the length of time to address this matter
Initial Consumer Rebuttal /* (3000, 15, 2017/05/15) */
Please see document online
Final Consumer Response /* (2000, 16, 2017/05/15) */