A. W. MCMULLEN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I called a second time, and was able to get my issue resolved directly with this
business.
Sincerely,
*** ***

Hello,It was nice speaking to you earlier.We show that J** *** has signed up for a digital subscription to access The Island Packet and Beaufort Gazette online.According to our records, on January ***, *** *** signed up for a cent trial to the Island Packet that automatically
renews at the full rate of $every days. We have not received any requests from *** *** to cancel his account either by telephone or by email. Since we did not receive a request for cancellation, he still had access to the newspaper's website, e-edition, and articles. His account is still currently active, he can continue to sign in for digital access at this very moment.When *** *** signed up on January ***, 2016, he saw a pop up on his screen to sign up for The Island Packet and entered his information. I have included the most recent popup, which is exactly the same except only the price has increased since *** *** signed up. *** ***'s trial subscription was cents and is currently grandfathered into the $rate instead of the $rate.Please note that twice in the message, it notifies that the subscription will automatically renew and he can cancel at any time. An email was also sent to *** *** on February ***, when his subscription went from the trial rate to the full monthly rate ($9.99)Once again, this subscription is still active and *** *** still has digital access by signing in. If he would like to cancel his subscription, he can send me an email and I will cancel the subscription immediately.If you have any further questions or need any other information, please let me know.Thanks,Mike P***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Press Plus New York NY? regarding complaint ID ***.The *** was never able to deliver the cancellation request letter to Press Plus (see the attached delivery attempts to Press Plus in New York and a copy of the letter that
was sent to them); however, I sent a message from within the website at the *** *** and somehow they found an account and cancelled it as is evidenced by the attached email from the *** ***Press Plus does not appear to be in business any longer, but hopefully the email from the *** *** is accurate and the subscription was cancelledI never received a refund for the unused portion and I won't really know if the account was cancelled until next February when the automatic renewal would have been dueI will need to keep track if they try to charge the credit card or not.? Sincerely,*** ***

After looking into our records, we show one phone call from *** *** on 4/**/and no prior phone calls? At the time of that phone call (3:p.m.) the account with Press+ has been cancelled? The subscription was not restarted, and we do not show any further billing.? Also, we
looked to see if *** *** has sent us any e-mails? We only show one email, which was sent on Saturday, June ***? Once again, the subscription was cancelled on 4/**/and we have not charged the account since.? If you have any further questions, please call my direct line at *** *** *** or email me at ***.? Thanks,Mike