A & W Surplus & Salvage

In response to this claim: We are an auction company that sells new to salvage for parts as stated all over our websiteWe also state that a customer should not bid without previewing and they are 100% responsible for knowing condition of item as our online descriptions are guide onlyAll customers have to manually check a box every week stating they have read, understand and agree with all this and moreThis customer purchased a radio without previewing which she was told not to doWe actually state exactly about radios that if it states on working only radio feature was tested and they should come in and test other features before biddingAny of this can be seen on "Warning-Read" on front page"Auction Info Tab" as well as "Terms and Conditions" which they have to check a box agreeing to all of this before biddingWith all of this said in this case this customer was causing a scene because of her mistakeThe owner was trying to talk to her,but she refused to let him speak at all, threw the invoice across the room and stormed out of hereHe was simply trying to explain and show her online that we were 100% honest, everything we stated was true, and make her aware so this does not happen againThen he was going to give her a time refundShe did not allow any of this, she was very rude to employees and the ownerIf she is willing to apologize for her behavior and read what she was supposed to read before registering or bidding and admits she was wrong we are still willing to refund herAnyone can come to our home page read our warning and see as stated we are a true auction and "Everything is Sold Where Is" and is always 100% buyers responsibility to preview, anything we state about an item is a guide onlyAll customers are told Do Not bid without previewing, you will always get the exact item on our floor you preview Thank you A $ W SURPLUS AUCTION

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Unfortunately this customer has severe mental issues,as we found out later from previous employer and people who know him, and we had to file report with policeThey will be contacting him and if necessary we will have to file restraining order against himAs far as his issues with us we offered full refund for the typo, he is very confused and making up stories for everything else You can see by his own statements, he wants to keep buying from us, but that is not an optionHe wants us to completely change the way we do business for him, when we refused, he went off, and is still harassing us We have emails as well as we told him personally on the phone, we would refund his money no problemHowever we cannot allow him to ever buy from us again, because of all the lies,problems, and harassment he has causedWe have the right to refuse business with anyone, as any business does, and we refuse to deal with him anymore and he cannot accept that We have emails, as well as recorded phone calls, of his threats to our business as well as personal threatsHe states on emails he "knows people to do things" to usWe also have emails proving he thought he was missing items which he never bought and offering full refund for item with typo, but he refused refund Everyone can see by his statements the mental issues he hasAnyone who, turns in formal complaints, harasses, by phone and emails, to the point of having to call police, and yet still wants to do business with that company, that supposedly wronged him so, is simply not all there! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This may be a repeat as my phone did not allow the send His response is more of a example of how unprofessional this person isHe does not stick to that facts and now is dropping names of individuals that not only are not of this issue but happen to be on the receiving end of a lawsuit I filed successfully againstNot exactly an unbiased opinion and to be honest I can't believe he would even go thereI don't have to search out people to find complaints about himJust search the business name and check your filesYou must have othersThis person is hardly the one to pass out judgement when it comes to the mental state of anyone I am simply someone who decided to take a stand against people to operate like [redacted] He can say all he wants about me but the facts are clearI won a bid on something that was clearly definedWhen I went to pick it up it did not existHe still expected me to pay for this itemHe made that clearSo I left I sent him an email later stating that is was unfairI'd be happy to produce what was saidI was very civil with him as you will seeIt infuriated him that I used the term "Bait and switch" He insisted from that time forward that he call me and not continue on email as you will also seeHis website clearly states to handle this issues via email and not by phone but I compliedHe basically took this call as a time to yell at me and then and only then did he offer a refundI told him is was not an issue and I needed access to the site to check my invoicesHe declined and said I was banned from his siteThe timeline is all on the emailIf at any point I lost my temper was because how he treated me for doing absolutely nothing wrongI simply wanted to talk to him about something I paid for and did not receiveAsk [redacted] about his policy when this happensI wan't him to respond to the subject at hand and if he tells the truth then he has proved my point for me Final Business Response / [redacted] (4000, 9, 2015/06/01) */ As stated in previous statement, we refuse to deal with this customer, he is not allowed on our property as there is a police report filed against him for his threats and harassmentWe will no longer play this game of his either, so this will be our last responseFacts are simple; we offered refund,just to make him happy, he refused.He begged to keep buying from usWe refused to allow him here anymore, that is why he is so upsetHe kept asking for notebook computers he never bought from us,everything he says is a lieAgain he has serious issues and needs to get mental help, not a joke! Anyone who read the emails sent every minutes thru out the night would know this is trueIt was very disturbingWe will not waste anymore time with this person, to much of everyone's time has already been wasted, including the police we had to call on him

I am rejecting this response becauseBeing fully aware of this 'preview at own expense' policy, I bid on this item The description read 'on and working'I have purchased similar items with similar descriptions that have had cosmetic damage which is acceptableThese items were fully functional and workingWhen I purchased the item, an iPod charger speaker dock, which sole purpose is to charge and play music through speakers, it said on and working If an item said blue on it I expect that item to be blue Upon picking up the item it was on but not working, so I asked the owner for a credit or exchange for something that worked, this owner was reluctant to speak to me and would not allow me to speak I said, "This item does not work" and was describing my complaintI told him that description was inaccurate and he cut me off and said if you continue to speak consider yourself a lost customerWhen leaving the office another customer told me he was glad I stood my ground and plead my case because he knew that owner was dishonest and had several complaints against him They have denied access into my bidding account and will not allow a password reset Their Facebook page says stars but will not allow the public to rate their business I just want people to be aware that they are not honest and will not hear complaints [redacted] is a crook and a liarBEWARE!

I received another letter in the mail to respond toUnfortunately when customers continue to lie and even get worse there is nothing you can doI have several witnesses, employees as well as one customer she is completely lying nowWe also have her on video throwing her invoice at me and storming out not allowing a discussionShe, as I stated previously would not let me talk, and I asked her to let me speak and she refused therefore her calling me a liar is a lieAs she stormed out customer behind her said how rude she was, she is lying about everything nowShe starts by stating she was aware to preview first, but she did not at her own risk, therefore we are not the crook we are 100% honest she chose to bid without previewing which we told her not toShe now refuses to take responsibility for her own actionsShe has severe anger issues which she displayed here and as anyone can see in her writingWe have been in business for almost 25yearsWe currently have over customers and have less than complaints less than any other auction, and all of those were because people did not readWe go above and beyond to make customers aware of the items we sell can be new, used,damaged, and junk for parts and anywhere in betweenWe even have a warning on the front page to read before registering and biddingWe state in at least three places, one of which customer has to check a box stating they read, understand and agree with our terms and conditionsWe also state and stress very much "DO NOT BID WITHOUT PREVIEWING" states they will get exact item on our floor they preview and they testIt is not our job to test, which is stated everywhereAnyone can go to our homepage see the warning and click on it and read and see that she mad a mistake by not previewingWe are a true Auction, which means everything is always sold "AS IS WHERE IS" and is 100% buyers responsibility to preview and know what they are bidding onThere is no other interpretation of this You can click on our website link below and go to our homepage and see 100% proof of all this Thank you A $ W SURPLUS AUCTION

I am rejecting this response becauseBeing fully aware of this 'preview at own expense' policy, I bid on this item.  The description read 'on and working'. I have purchased similar items with similar descriptions that have had cosmetic damage which is acceptable. These items were fully functional and working. When I purchased the item, an iPod charger speaker dock, which sole purpose is to charge and play music through speakers, it said on and working.  If an item said blue on it I expect that item to be blue.  Upon picking up the item it was on but not working, so I asked the owner for a credit or exchange for something that worked, this owner was reluctant to speak to me and would not allow me to speak.  I said, "This item does not work... " and was describing my complaint. I told him that description was inaccurate and he cut me off and said if you continue to speak consider yourself a lost customer. When leaving the office another customer told me he was glad I stood my ground and plead my case because he knew that owner was dishonest and had several complaints against him.  They have denied access into my bidding account and will not allow a password reset.  Their Facebook page says 5 stars but will not allow the public to rate their business.  I just want people to be aware that they are not honest and will not hear complaints.  [redacted] is a crook and a liar. BEWARE!

In response to this claim: We are an auction company that sells new to salvage for parts as stated all over our website. We also state that a customer should not bid without previewing and they are 100% responsible for knowing condition of item as our online descriptions are guide only. All...

customers have to manually check a box every week stating they have read, understand and agree with all this and more. This customer purchased a radio without previewing which she was told not to do. We actually state exactly about radios that if it states on working only radio feature was tested and they should come in and test other features before bidding. Any of this can be seen on "Warning-Read" on front page. "Auction Info Tab" as well as "Terms and Conditions" which they have to check a box agreeing to all of this before bidding. With all of this said in this case this customer was causing a scene because of her mistake. The owner was trying to talk to her,but she refused to let him speak at all, threw the invoice across the room and stormed out of here. He was simply trying to explain and show her online that we were 100% honest, everything we stated was true, and make her aware so this does not happen again. Then he was going to give her a 1 time refund. She did not allow any of this, she was very rude to 2 employees and the owner. If she is willing to apologize for her behavior and read what she was supposed to read before registering or bidding and admits she was wrong we are still willing to refund her. Anyone can come to our home page read our warning and see as stated we are a true auction and "Everything is Sold AS-IS Where Is" and is always 100% buyers responsibility to preview, anything we state about an item is a guide only. All customers are told Do Not bid without previewing, you will always get the exact item on our floor you preview.   Thank you.   A $ W SURPLUS AUCTION

Initial Business Response /* (1000, 5, 2015/05/20) */
Unfortunately this customer has severe mental issues,as we found out later from previous employer and people who know him, and we had to file report with police. They will be contacting him and if necessary we will have to file restraining order...

against him. As far as his issues with us we offered full refund for the typo, he is very confused and making up stories for everything else.
You can see by his own statements, he wants to keep buying from us, but that is not an option. He wants us to completely change the way we do business for him, when we refused, he went off, and is still harassing us.
We have emails as well as we told him personally on the phone, we would refund his money no problem. However we cannot allow him to ever buy from us again, because of all the lies,problems, and harassment he has caused. We have the right to refuse business with anyone, as any business does, and we refuse to deal with him anymore and he cannot accept that.
We have emails, as well as recorded phone calls, of his threats to our business as well as personal threats. He states on emails he "knows people to do things" to us. We also have emails proving he thought he was missing items which he never bought and offering full refund for item with typo, but he refused refund.
Everyone can see by his statements the mental issues he has. Anyone who, turns in formal complaints, harasses, by phone and emails, to the point of having to call police, and yet still wants to do business with that company, that supposedly wronged him so, is simply not all there!
Initial Consumer Rebuttal /* (3000, 7, 2015/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This may be a repeat as my phone did not allow the send.
His response is more of a example of how unprofessional this person is. He does not stick to that facts and now is dropping names of individuals that not only are not of this issue but happen to be on the receiving end of a lawsuit I filed successfully against. Not exactly an unbiased opinion and to be honest I can't believe he would even go there. I don't have to search out people to find complaints about him. Just search the business name and check your files. You must have others. This person is hardly the one to pass out judgement when it comes to the mental state of anyone.
I am simply someone who decided to take a stand against people to operate like [redacted] He can say all he wants about me but the facts are clear. I won a bid on something that was clearly defined. When I went to pick it up it did not exist. He still expected me to pay for this item. He made that clear. So I left.
I sent him an email later stating that is was unfair. I'd be happy to produce what was said. I was very civil with him as you will see. It infuriated him that I used the term "Bait and switch" He insisted from that time forward that he call me and not continue on email as you will also see. His website clearly states to handle this issues via email and not by phone but I complied. He basically took this call as a time to yell at me and then and only then did he offer a refund. I told him is was not an issue and I needed access to the site to check my invoices. He declined and said I was banned from his site. The timeline is all on the email. If at any point I lost my temper was because how he treated me for doing absolutely nothing wrong. I simply wanted to talk to him about something I paid for and did not receive. Ask [redacted] about his policy when this happens. I wan't him to respond to the subject at hand and if he tells the truth then he has proved my point for me.
Final Business Response /* (4000, 9, 2015/06/01) */
As stated in previous statement, we refuse to deal with this customer, he is not allowed on our property as there is a police report filed against him for his threats and harassment. We will no longer play this game of his either, so this will be our last response. Facts are simple; we offered refund,just to make him happy, he refused.He begged to keep buying from us. We refused to allow him here anymore, that is why he is so upset. He kept asking for notebook computers he never bought from us,everything he says is a lie. Again he has serious issues and needs to get mental help, not a joke! Anyone who read the emails sent every 15 minutes thru out the night would know this is true. It was very disturbing. We will not waste anymore time with this person, to much of everyone's time has already been wasted, including the police we had to call on him.