A. W. Wehner, III, DDS

I'm concerned about problems you experienced at our hotel during your recent visitI'm writing to thank you for taking the time to bring this matter to my attention.We accommodate many guests each evening, and we strive to make their stay a satisfying oneThe principal goal of our hotel is to
provide dependable service to all of our guests at reasonable pricesConsequently, it's disappointing to learn that you're unhappy.Please accept my sincere apology.I want you to know that the comments and suggestions we receive from our guests are taken seriouslyThey tell us what we're doing right, what we're doing wrong and how we can improveYour willingness to share your recent experience is genuinely appreciated.Unfortunately, we can't help you any further in this situationYour reservation was from 06/05/to 06/09/You checked into our hotel at 3.13am on 06/06/The front desk employee explained to you, that since you are checking in at that hour, you would be considered checking in on Tuesday 06/05/At check in, you signed a Registration Card that explained that you were considered checking in on your arrival date of 06/05/Our check in time is after 3pm and we hold the reservation until 7am the next morningWe do early check ins for guests, but that is only an hour or two before the check in time of 3pmYou were also explained that situation at 11am on 06/06/because you had only paid for night when you first checked inFurthermore, I explained that situation to your daughter when I talked to her over the phoneShe completely understood the situation and hence paid for the last night with her credit card, because your credit card had declinedWe have a signed Registration Card that says your stay was from 06/05/to 06/09/for nights and that's what you paid for.Please feel free to give me a call if youhave any further questions.Sincerely,Ankur S*** (General Manager)Quality Inn & suitesSterrettania RoadFairview, PA - (###-###-####) *** Additional documents in attachment ***