The complaint has made several allegations against our company and [redacted] .1) He states that he contacted our office on several occasionsA log is kept of all phone conversations by [redacted] and [redacted] They have no record of any contact with the complainant on or around the dates given and neither Mr [redacted] nor Mr [redacted] have any recollection of speaking with him concerning the complaint2) It is impossible to install tanks higher than the outlet leaving the houseThe tanks have to be placed at a gradual drop from the plumbing leaving the house to the OSSF unitThe unit was installed according to the guidelines set forth by TCEQ and JCECD3) The complainant has received an estimate to alleviate the problemHe has chosen not to install the extensions because of the costThe extensions would have been charged to him at the time of the installation as well as now (this was addressed in the initial response)
The complaint has made several allegations against our company and [redacted] .1) He states that he contacted our office on several occasionsA log is kept of all phone conversations by [redacted] and [redacted] They have no record of any contact with the complainant on or around the dates given and neither Mr [redacted] nor Mr [redacted] have any recollection of speaking with him concerning the complaint2) It is impossible to install tanks higher than the outlet leaving the houseThe tanks have to be placed at a gradual drop from the plumbing leaving the house to the OSSF unitThe unit was installed according to the guidelines set forth by TCEQ and JCECD3) The complainant has received an estimate to alleviate the problemHe has chosen not to install the extensions because of the costThe extensions would have been charged to him at the time of the installation as well as now (this was addressed in the initial response)