A-Watch Co Reviews (1)
Brought watches in for repairTook well over the average time for repairs to be completedCalled SEVERAL times on status with no return callsTook two watches in for repair the beginning of May, actual date unknown.One watch needed a new band;the other watch was missing a screw on the band.An employee informed me they did not have the requested "brown" band available, but rather a "black" band and if I wouldn't mind having a black bandI said no, I requested a brown band.I was then informed one needed to be ordered, but was NEVER informed of the multitude of days it would take to order and receive the brown replacement bandAfter several attempts to find out the status of the repairs and PROMISED time after time a return call, which in most cases is immediate,I have yet to ever receive a return call on the status, even after attempts to find outAfter several weeks of waiting and close to two months, I again called A-Watch to find out the status and to request return of the watches regardlessAt that point, I was informed the watches were now "on the bench" and no longer in the que.I asked what "on the bench" meant and was informed the watches were no longer in line waiting for service, but rather on the bench being repairedI then asked how much longer it would beI was informed no more then 2-daysI agreed to again continue waiting for the watches to be repairedAnother weeks goes by, and again, no follow up return call on the statusAt this point, I just wanted my watches back repaired or notI again called and informed the employee I was no longer going to continue waiting on two simple repairs that should have never taken longer then a couple of days to complete, but rather took months! When I informed the employee I wish to come pick up my watches, ready or not, I was informed the parts finally came in and the watches would be ready upon arrivalAt that point, the employee informed me to bring cash as paymentBecause A-Watch required cash for payment, I was left stopping at an ATM for the cashOnce I arrived to pick up the watches, I again continued to wait another 15-before my watches were readyI asked to speak with the ownerOnce the owner presented himself, he IMMEDIATELY had an attitude and began accusing me of not calling to inquire about the status of the watches on several occasions because he had not received any information or message I had been callingI informed him I had called on several occasions and promised a return call on the status and to date, had not received a return call.The owner began to inform me how many customers he services and he does not have the time to call every customer on the statusWhen I informed him my last inquiry on the status, I was told "it is on the bench" and what that meant when I askedThe owner then stated "on the bench" meant it was no longer in the que but rather being looked at and necessary parts orderedI was angry at that point the parts had not even been ordered when I was told it was on the bench being worked onThe owner commenced to inform me he did not have the time to educate all his customers on the process A-Watch goes through for its services.Again, all I asked was for communication when I called on several occasions and was told I would receive a return callI then questioned the "cash" policy and was informed,"the owner requires cash from irate customers so they do not default on payment?" I was appalled by this comment as well as the fact I was even told this informationI did not approach the situation in an "irate" manner, but rather felt attacked and on the defense with the ownerDuring my discussion with the owner, the son stood up and began yelling at me that I was being unreasonable and with the same attitude as the ownerI asked for my items so I could pay and explained I would not be back and would report them to Revdex.com and YelpThe owner's response was "WHATEVER." I would STRONGLY suggest NOT doing business with this owner or his son unless you have several months to wait for completionThe owner and son need some serious customer service skills!!