A Woman's Touch Moving Inc.

I hired A Woman's Touch to pack and move me from *** ** to *** *** When they came in to estimate, I was pleased with what I was told so I hired them I was not closing on my house until the 21st but had to leave ** on the 15th They agreed to come in on the 14th and pack, then return on the 19th to load truck and bring to ** When they left my house on the day they packed, they did not have everything packed up, they said they would get it when they returned to load I also said there was stuff in the garage that had to come and I showed it to them They said they would get it when they returned The morning they were supposed to come load up they said My daughter took off work to let them in the house, they didn't arrive until No phone call, no text, nothing They told my daughter they had an issue getting a truck Then they refused to load all the stuff I had told them about, they said we had not discussed that My theory is they couldn't get a large enough truck, ***, so that was their excuse They arrived in ** on the day a time set and unloaded the truck and trailer, they also hired a local mover to help them There were a lot of people in the house, coming and going I noticed one of the Woman's Touch movers with a strange shaped box and I asked what the was and he said my *** computer and he was getting it out, I was distracted by something and didn't find out until after they left, it was smashed at the top I have called, left messages, sent text messages No one has returned my calls They know they trashed my *** *** and they won't talk to me I will NEVER use or recommend this company to anyone This is not how you treat people if you want to stay in business

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business made no offer to resolve my complaint Contrary to their statements in their response, I gave a detailed and complete description of all of the furniture and boxes that would need to be moved Everything was "revealed" to person who received the information, and she simply gave an inaccurate quote This attempt to pass blame for their own error is disappointing, but consistent with the poor customer service we received when we contacted the business directly
Further, the fact that the movers worked hard and were rewarded with a tip is a non sequitur They worked with us - by agreeing to move only the larger furniture items as quickly as possible - to try to reduce the financial impact of their boss's mistake, and were rewarded for doing so This does not change the fact that I provided all the information necessary to provide an accurate quote, was provided with a grossly underestimated quote, and had to pay nearly twice what I budgeted for this move
Finally, with respect to the contract that the business referenced in their response, we were required to sign it before the movers would perform any work and because our lease was ending, we had no option but to sign and go forward with the higher price of the move Moreover, regardless of what their contract (which is not provided to customers until the day of the move) says, the fact remains that it is a bad business practice to provide customers with a quote and then expect them to pay two to three times what they were quoted
I am incredibly disappointed with this business and will discourage others from using their services
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
There was a small scratch on the bottom half of the china press on the top, but this was a deep long groove which occurred when the two pieces were trying to be separated by the small mover and one tall moverThe top of the press is very heavy and misleading when trying to pick it upWhen the small guy 5' 3" tried to lift that end, it was too heavy for him and it was dropped back down on the topThe bottom corners, of the top piece have sharp edges and that is where the damage occurred I am not saying that he did it on purpose, but it happened anyway, and it was the company's responsibility to take care of the damagesThe ( so called supervisor had her back to them when it happened , so she did not see anythingShe was facing me and talking on the phone.) Another mover who was not in the room had to come in and finally lift the piece off the top with the other tall guyWrapping the furniture after the fact had nothing to do with itI went through the house and showed them any new furniture with nothing on it and the one scratch on the china press. Previous scratch came from sliding and new one was incurred by themThere was other small damage doneto other pieces and she saw this when she came out, and admitted it, but this was major enough to notice. They just do not want to admit guilt and are trying to kick it back on usThey just need to admit their fault and take care of thisI would not recommend them to anybody. They should be thankful that I found somebody to repair it, that could

We did have her scheduled to move on May and we had two employees to call in sick the morning of the move. The movers calling out sick had nothing to do with the holiday or the weekend. Our movers work seven days a week. The fact that it was the holiday may have contributed to
the reason we were not able to find replacement movers for that day. The supervisor did offer to reschedule her for the following day and she said that would not work for her. When I finally spoke to Mrs***, I was very apologetic. I apologized many times, but she was not trying to hear it. As far as the refund that she is asking for, we did not have a signed contract to perform work, so there was no obligation on the company's behalf and so we are not responsible for reimbursement

A Woman's TouchShe's a must to avoidTwo days before my mother's move, A Woman's Touch called and confirmed the date and time, 8:am, July It was also confirmed that theu would send packersFriday morning came, no one showedAfter a reasonable wait, I called A Woman's Touch, and the woman who answered the phone said that it was a "misunderstanding", and that no packers were availableAt about 10:a.m, a mover from A Woman's Touch, showed up with a pink slip of paper in his hand, apparently from AWoman's Touch, directing him to not only move me but to pack what was left to be packedHe informed me-very rudely- that he was a mover not a packer" and that he would do no packingI told him I would sueHe said he did not like to be threatened (I was not meaning that I would sue him personally) and he walked outNothing got moved that dayHad there been tenants due to move in the next day, I would have had to foot the bill to put their goods in storage and put them up in a hotel- a huge expense because of a "misunderstanding" and the arrogance of a mover who thought he was too good to pack boxesThis company needs to be sent packing !

Revdex.com spoke with *** from the businessShe stated at the time of the move to storage not everything would fit in the storage unitThe business brought the remaining items back to RichmondAt that time A photo was taken of the items; the saw was not in that photo and was not removed from the
storage unit by the businessThe customer's took parts off of the grill at the time of the move, the movers did not need to remove any part to move it successfullythe business can provide the picture taken of the left over items if the customer would like another copy

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
There was a small scratch on the bottom half of the china press on the top, but this was a deep long groove which occurred when the two pieces were trying to be separated by the small mover and one tall moverThe top of the press is very heavy and misleading when trying to pick it upWhen the small guy 5' 3" tried to lift that end, it was too heavy for him and it was dropped back down on the topThe bottom corners, of the top piece have sharp edges and that is where the damage occured I am not saying that he did it on purpose, but it happened anyway, and it was the company's responsibility to take care of the damagesThe ( so called supervisor had her back to them when it happened , so she did not see anythingShe was facing me and talking on the phone.) Another mover who was not in the room had to come in and finally lift the piece off the top with the other tall guyWrapping the furniture after the fact had nothing to do with itI went through the house and showed them any new furniture with nothing on it and the one scratch on the china press. Previous scratch came from sliding and new one was incurred by themThere was other small damage doneto other pieces and she saw this when she came out, and admitted it, but this was major enough to notice. They just do not want to admit guilt and are trying to kick it back on usThey just need to admit their fault and take care of thisI would not recommend them to anybody. They should be thankful that I found somebody to repair it, that could

The business spoke with Revdex.com about this complaintAt the time of the estimate the job had not been fully packed and the business gave the estimate for the size of their packed items but told them to call them back once they finished packing to make sure it would fit in the truck estimated for the
price of the jobNo call was made at that time, and when the business got to the job they let the customer know that it could be more depending on the amount of items leftThe customer became upset at that and after the exchanges were made the business decided to refuse the job and no money was taken from the customer

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

We were contracted to perform the moving service for the *** On the day of the move, we in fact did send a supervisor The supervisor made sure every piece of furniture was wrapped so as to not cause any damageThe piece in question (a large buffet/server) was already damaged prior
to us moving it Before the movers touched the piece, they called Mr*** over and showed him the damage He proceeded to explain that it happened while they were trying to move the piece in and the neighbors were trying to help and caused the damage At some point, the wife came in and she was showed the damage and her response was the same as the husband's But low and behold, a several days later, they called the office to try to get repairs to the damaged piece As far as the movers that were there, they were all qualified movers and they bragged on them all throughout the move about how good they were and how hard they worked We did not damage the piece, they want us to pay for something they damaged

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business made no offer to resolve my complaint Contrary to their statements in their response, I gave a detailed and complete description of all of the furniture and boxes that would need to be moved Everything was "revealed" to person who received the information, and she simply gave an inaccurate quote This attempt to pass blame for their own error is disappointing, but consistent with the poor customer service we received when we contacted the business directly Further, the fact that the movers worked hard and were rewarded with a tip is a non sequitur They worked with us - by agreeing to move only the larger furniture items as quickly as possible - to try to reduce the financial impact of their boss's mistake, and were rewarded for doing so This does not change the fact that I provided all the information necessary to provide an accurate quote, was provided with a grossly underestimated quote, and had to pay nearly twice what I budgeted for this move Finally, with respect to the contract that the business referenced in their response, we were required to sign it before the movers would perform any work and because our lease was ending, we had no option but to sign and go forward with the higher price of the moveMoreover, regardless of what their contract (which is not provided to customers until the day of the move) says, the fact remains that it is a bad business practice to provide customers with a quote and then expect them to pay two to three times what they were quoted I am incredibly disappointed with this business and will discourage others from using their services
Regards,
*** ***

This is the second time using this company They are very professional, caring, and reliablePrompt, courteous service I would definitely use A Woman's Touch Moving again

Horrible experience - movers showed up hours late and one of the two movers had a nasty attitude like it was my fault they got behind on previous move - poor schedulingOnly worked hour but still charged hour rateCalled office days this week to follow up and only get answer machineGuess what- yet to get a call back

We were contracted to perform the moving service for the *** On the day of the move, we in fact did send a supervisor The supervisor made sure every piece of furniture was wrapped so as to not cause any damageThe piece in question (a large buffet/server) was already damaged prior
to us moving it Before the movers touched the piece, they called MrScott over and showed him the damage He proceeded to explain that it happened while they were trying to move the piece in and the neighbors were trying to help and caused the damage At some point, the wife came in and she was showed the damage and her response was the same as the husband's But low and behold, a several days later, they called the office to try to get repairs to the damaged piece As far as the movers that were there, they were all qualified movers and they bragged on them all throughout the move about how good they were and how hard they worked We did not damage the piece, they want us to pay for something they damaged

We gave you an over the phone estimate based on the items you told us you hadWhen the movers arrived, there was substantially more furnishings than were revealed to usThe movers let you know at that time the actual amount of time that it would takeAfter the move, you told to the office that
the movers did a great jobThey worked hard and non stop and were rewarded with a tipSo that goes to show that you actually had more items than was revealed to us if it actually took them that amount of time The signed contract actually states verbatim "A Woman's Touch Moving does not guarantee that actual charges will not exceed the estimated charges. Actual charges for packing, loading, transporting, and unloading are based upon time required to perform these services." I think with any mover you would have contracted, you would have acquired the same amount of hours or moreAt no point did we try to "get" over or "misquote" you

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business made no offer to resolve my complaint Contrary to their statements in their response, I gave a detailed and complete description of all of the furniture and boxes that would need to be moved Everything was "revealed" to person who received the information, and she simply gave an inaccurate quote This attempt to pass blame for their own error is disappointing, but consistent with the poor customer service we received when we contacted the business directly Further, the fact that the movers worked hard and were rewarded with a tip is a non sequitur They worked with us - by agreeing to move only the larger furniture items as quickly as possible - to try to reduce the financial impact of their boss's mistake, and were rewarded for doing so This does not change the fact that I provided all the information necessary to provide an accurate quote, was provided with a grossly underestimated quote, and had to pay nearly twice what I budgeted for this move Finally, with respect to the contract that the business referenced in their response, we were required to sign it before the movers would perform any work and because our lease was ending, we had no option but to sign and go forward with the higher price of the move Moreover, regardless of what their contract (which is not provided to customers until the day of the move) says, the fact remains that it is a bad business practice to provide customers with a quote and then expect them to pay two to three times what they were quoted I am incredibly disappointed with this business and will discourage others from using their services
Regards,
*** ***

Attached is the written estimate and contract from A Woman’s Touch Moving company that was signed and returned. Please note the parts that are highlighted which clearly state that the price was binding and would not change. To further respond to their claim, I want to clarify several facts that they stated incorrectly. First, nowhere in our contract nor in any type of correspondence (phone, email, etc.) did they tell us to reach out to them a week prior to have them “re-access” our items/packing. In fact, we did not even know that this was a standard practice by the company until the actual moving day when Lisa told us that they normally send someone out the week before to access the situation but she had been on vacation and for whatever reason this failed to happen. We had almost considered going with another company anyways beforehand when we tried on multiple attempts to contact the company a couple of weeks out to verify that they were still moving us since we had heard nothing and we could not get a response. It took three attempts of reaching out from my husband to actually get a response from the company.We also would not have disputed an extra charge for a larger truck if in fact all of our things would not fit on the day of. Our largest dispute/frustration was that they were also trying to tack on an extra $fee on the day of moving because they could not get their truck up our driveway. They had already come to our house to evaluate the location and our things and provided us with a contract saying that the price would not change. We were upset when they were changing the price on us (against the contract) in the 11th hour when we had no other options and had to move that day. We told them we were unhappy but made no threatening or aggressive remarks other than the fact that we would pay because we had no other options but we intended to file a complaint. They took this in turn and left us high and dry on a Sunday, the day we had to move out. To make the situation worse we had no other options, we have a toddler, and I am pregnant. Upon gathering their things and leaving, the actual representatives from the moving company that were there that day apologized to us profusely telling us that Lisa and their office had really dropped the ball. If all of this is irrelevant, then the contract stating that the price would not change along with them completely leaving us high and dry on the day of the move should suffice to make the complaint stick. I have NEVER had any encounter such as this with a professional service business where they not only refused to do the right thing, then in turn refused to take ownership of their mistakes. It is completely unprofessional and unacceptable and future customers in Richmond have the right to know what they are potentially getting into by selecting them as their moving company

Bottom line, as described in my original complaint A Womans Touch owes me compensation for replacement of my badly damaged grill and the compound miter saw that was never delivered Pics of my grill were sent to AWT in August