We were contracted to perform the moving service for the [redacted] On the day of the move, we in fact did send a supervisor The supervisor made sure every piece of furniture was wrapped so as to not cause any damageThe piece in question (a large buffet/server) was already damaged prior to us moving it Before the movers touched the piece, they called MrScott over and showed him the damage He proceeded to explain that it happened while they were trying to move the piece in and the neighbors were trying to help and caused the damage At some point, the wife came in and she was showed the damage and her response was the same as the husband's But low and behold, a several days later, they called the office to try to get repairs to the damaged piece As far as the movers that were there, they were all qualified movers and they bragged on them all throughout the move about how good they were and how hard they worked We did not damage the piece, they want us to pay for something they damaged
We were contracted to perform the moving service for the [redacted] On the day of the move, we in fact did send a supervisor The supervisor made sure every piece of furniture was wrapped so as to not cause any damageThe piece in question (a large buffet/server) was already damaged prior to us moving it Before the movers touched the piece, they called Mr [redacted] over and showed him the damage He proceeded to explain that it happened while they were trying to move the piece in and the neighbors were trying to help and caused the damage At some point, the wife came in and she was showed the damage and her response was the same as the husband's But low and behold, a several days later, they called the office to try to get repairs to the damaged piece As far as the movers that were there, they were all qualified movers and they bragged on them all throughout the move about how good they were and how hard they worked We did not damage the piece, they want us to pay for something they damaged
Attached is the written estimate and contract from A Woman’s Touch Moving company that was signed and returned Please note the parts that are highlighted which clearly state that the price was binding and would not change To further respond to their claim, I want to clarify several facts that they stated incorrectly First, nowhere in our contract nor in any type of correspondence (phone, email, etc.) did they tell us to reach out to them a week prior to have them “re-access” our items/packing In fact, we did not even know that this was a standard practice by the company until the actual moving day when Lisa told us that they normally send someone out the week before to access the situation but she had been on vacation and for whatever reason this failed to happen We had almost considered going with another company anyways beforehand when we tried on multiple attempts to contact the company a couple of weeks out to verify that they were still moving us since we had heard nothing and we could not get a response It took three attempts of reaching out from my husband to actually get a response from the company.We also would not have disputed an extra charge for a larger truck if in fact all of our things would not fit on the day of Our largest dispute/frustration was that they were also trying to tack on an extra $fee on the day of moving because they could not get their truck up our driveway They had already come to our house to evaluate the location and our things and provided us with a contract saying that the price would not change We were upset when they were changing the price on us (against the contract) in the 11th hour when we had no other options and had to move that day We told them we were unhappy but made no threatening or aggressive remarks other than the fact that we would pay because we had no other options but we intended to file a complaint They took this in turn and left us high and dry on a Sunday, the day we had to move out To make the situation worse we had no other options, we have a toddler, and I am pregnant Upon gathering their things and leaving, the actual representatives from the moving company that were there that day apologized to us profusely telling us that Lisa and their office had really dropped the ball If all of this is irrelevant, then the contract stating that the price would not change along with them completely leaving us high and dry on the day of the move should suffice to make the complaint stick I have NEVER had any encounter such as this with a professional service business where they not only refused to do the right thing, then in turn refused to take ownership of their mistakes It is completely unprofessional and unacceptable and future customers in Richmond have the right to know what they are potentially getting into by selecting them as their moving company
This is the second time using this company They are very professional, caring, and reliablePrompt, courteous service I would definitely use A Woman's Touch Moving again
Revdex.com spoke with [redacted] from the businessShe stated at the time of the move to storage not everything would fit in the storage unitThe business brought the remaining items back to RichmondAt that time A photo was taken of the items; the saw was not in that photo and was not removed from the storage unit by the businessThe customer's took parts off of the grill at the time of the move, the movers did not need to remove any part to move it successfullythe business can provide the picture taken of the left over items if the customer would like another copy
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
We were contracted to perform the moving service for the [redacted] On the day of the move, we in fact did send a supervisor The supervisor made sure every piece of furniture was wrapped so as to not cause any damageThe piece in question (a large buffet/server) was already damaged prior to us moving it Before the movers touched the piece, they called MrScott over and showed him the damage He proceeded to explain that it happened while they were trying to move the piece in and the neighbors were trying to help and caused the damage At some point, the wife came in and she was showed the damage and her response was the same as the husband's But low and behold, a several days later, they called the office to try to get repairs to the damaged piece As far as the movers that were there, they were all qualified movers and they bragged on them all throughout the move about how good they were and how hard they worked We did not damage the piece, they want us to pay for something they damaged
We were contracted to perform the moving service for the [redacted] On the day of the move, we in fact did send a supervisor The supervisor made sure every piece of furniture was wrapped so as to not cause any damageThe piece in question (a large buffet/server) was already damaged prior to us moving it Before the movers touched the piece, they called Mr [redacted] over and showed him the damage He proceeded to explain that it happened while they were trying to move the piece in and the neighbors were trying to help and caused the damage At some point, the wife came in and she was showed the damage and her response was the same as the husband's But low and behold, a several days later, they called the office to try to get repairs to the damaged piece As far as the movers that were there, they were all qualified movers and they bragged on them all throughout the move about how good they were and how hard they worked We did not damage the piece, they want us to pay for something they damaged
Attached is the written estimate and contract from A Woman’s Touch Moving company that was signed and returned Please note the parts that are highlighted which clearly state that the price was binding and would not change To further respond to their claim, I want to clarify several facts that they stated incorrectly First, nowhere in our contract nor in any type of correspondence (phone, email, etc.) did they tell us to reach out to them a week prior to have them “re-access” our items/packing In fact, we did not even know that this was a standard practice by the company until the actual moving day when Lisa told us that they normally send someone out the week before to access the situation but she had been on vacation and for whatever reason this failed to happen We had almost considered going with another company anyways beforehand when we tried on multiple attempts to contact the company a couple of weeks out to verify that they were still moving us since we had heard nothing and we could not get a response It took three attempts of reaching out from my husband to actually get a response from the company.We also would not have disputed an extra charge for a larger truck if in fact all of our things would not fit on the day of Our largest dispute/frustration was that they were also trying to tack on an extra $fee on the day of moving because they could not get their truck up our driveway They had already come to our house to evaluate the location and our things and provided us with a contract saying that the price would not change We were upset when they were changing the price on us (against the contract) in the 11th hour when we had no other options and had to move that day We told them we were unhappy but made no threatening or aggressive remarks other than the fact that we would pay because we had no other options but we intended to file a complaint They took this in turn and left us high and dry on a Sunday, the day we had to move out To make the situation worse we had no other options, we have a toddler, and I am pregnant Upon gathering their things and leaving, the actual representatives from the moving company that were there that day apologized to us profusely telling us that Lisa and their office had really dropped the ball If all of this is irrelevant, then the contract stating that the price would not change along with them completely leaving us high and dry on the day of the move should suffice to make the complaint stick I have NEVER had any encounter such as this with a professional service business where they not only refused to do the right thing, then in turn refused to take ownership of their mistakes It is completely unprofessional and unacceptable and future customers in Richmond have the right to know what they are potentially getting into by selecting them as their moving company
This is the second time using this company They are very professional, caring, and reliablePrompt, courteous service I would definitely use A Woman's Touch Moving again
Revdex.com spoke with [redacted] from the businessShe stated at the time of the move to storage not everything would fit in the storage unitThe business brought the remaining items back to RichmondAt that time A photo was taken of the items; the saw was not in that photo and was not removed from the storage unit by the businessThe customer's took parts off of the grill at the time of the move, the movers did not need to remove any part to move it successfullythe business can provide the picture taken of the left over items if the customer would like another copy
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]