This company (lady believed to be the owner) provided the worst customer service The rep did not respond when I was trying to ask her a question She turned her nose up at me as the consumer and ran to her vehicle and ran away like she could not stand the sight of a black person The company did not provide the service as stated on their website (customer is supposed to wake up to the sign as a surprise, that did not happen) I am not at all pleased with the service and customer experience that was provided I will never use this company again
We placed an order for a sign but submitted a cancellation request will be for their hour policy, and still was not given a refund nor was the product delivered
The company claimed the reviewed the tapes and did not forward upon request for confirmationI have evidence of calling them and they refused to answer my call for days
I ordered a birthday sign to be placed at my daughter's school for her 16th birthday by 6am on 4/13/Per terms of the contract, and as evidenced by email, sign was to remain in place for hoursAt approximately 8pm on 4/13/2018, we went to view the sign at the school and take a photoThe sign was goneI contacted the company immediatelyThrough the course of several emails and phone calls (many of which were ignored by A Yard Art), owner evidenced in writing that I would receive half of my money back (total paid $65) since sign was up for less than half of the time promisedCompany then proceeded to ignore all of my phone calls and emails until 5/21/On this date, I received an email stating that my money would not be refundedI left an honest review on Facebook of the poor business practices and my comment was removed by A Yard Art
Out of my 13 years of doing business as the owner, this is honestly the oddest experience I've ever encountered.
sans-serif;">Ms. [redacted]'t "fiance" tried to order a graduation sign to be placed at Ms. [redacted]'s address on June 21, 2016; however, he did not have the funds to do so. The customer then called back on June 24, 2016 because he now had available funds. We made special arrangements for him as we were sold by then for the weekend. He was pleasant to deal with and seemed to have no issues with our service and was very appreciative we could do a sign for him at last minute notice. We informed him that due to this being our heaviest weekend of the year, that the graduation sign could arrive as early as 5:00 pm on Friday, June 24 or as late as 10:00 am Saturday June 25, 2016. We do not guarantee graduation signs to be done by 8:00 a.m. as we do with our birthday signs as we have extremely heavy schedules during the month of June to accommodate area graduations. He was perfectly o.k. with this and we proceeded to place his order. I personally arrived at approximately 9:15 a.m. to deliver the sign. As I was pulling up, I noticed Ms. [redacted] on her porch with her door half open with another female with her. I waved at her assuming she was making sure I knew the sign was to go in her yard. I put the sign up and went to my truck. I was in her yard for no more then five minutes as I can set them up very quickly and be on my way. I did see Ms. [redacted] as I was leaving by the yard sign and I assumed she was taking pictures of the sign, when in fact, I now believe she was typing the below email to our company. I was not approached by her nor did she in any way try to have a conversation with me. I had two more signs to deliver and left. I I'm not sure why Ms. [redacted] is pulling the "race" card into this situation, and I noticed she didn't put in her Revdex.com complaint that her other big issue with our company was that I had what she says was a SHORT summer dress on. I was dressed appropriately and met our company standards of dress code. I did not receive a call from the actual customer who placed the order at any time after the sign was placed that he was unhappy with our services. Just a string of emails from Ms. [redacted] saying she would "pray for me and my kind" and other harassing statements. As I mentioned, this was honestly the oddest complaint and behavior I've ever experienced in my 13 years of operating Yard Art. Thank you. Darcy L. N[redacted] A Yard Art (317)862-1486 www.ayardart.com
This company (lady believed to be the owner) provided the worst customer service The rep did not respond when I was trying to ask her a question She turned her nose up at me as the consumer and ran to her vehicle and ran away like she could not stand the sight of a black person The company did not provide the service as stated on their website (customer is supposed to wake up to the sign as a surprise, that did not happen) I am not at all pleased with the service and customer experience that was provided I will never use this company again
We placed an order for a sign but submitted a cancellation request will be for their hour policy, and still was not given a refund nor was the product delivered
The company claimed the reviewed the tapes and did not forward upon request for confirmationI have evidence of calling them and they refused to answer my call for days
I ordered a birthday sign to be placed at my daughter's school for her 16th birthday by 6am on 4/13/Per terms of the contract, and as evidenced by email, sign was to remain in place for hoursAt approximately 8pm on 4/13/2018, we went to view the sign at the school and take a photoThe sign was goneI contacted the company immediatelyThrough the course of several emails and phone calls (many of which were ignored by A Yard Art), owner evidenced in writing that I would receive half of my money back (total paid $65) since sign was up for less than half of the time promisedCompany then proceeded to ignore all of my phone calls and emails until 5/21/On this date, I received an email stating that my money would not be refundedI left an honest review on Facebook of the poor business practices and my comment was removed by A Yard Art
Out of my 13 years of doing business as the owner, this is honestly the oddest experience I've ever encountered.
sans-serif;">Ms. [redacted]'t "fiance" tried to order a graduation sign to be placed at Ms. [redacted]'s address on June 21, 2016; however, he did not have the funds to do so. The customer then called back on June 24, 2016 because he now had available funds. We made special arrangements for him as we were sold by then for the weekend. He was pleasant to deal with and seemed to have no issues with our service and was very appreciative we could do a sign for him at last minute notice. We informed him that due to this being our heaviest weekend of the year, that the graduation sign could arrive as early as 5:00 pm on Friday, June 24 or as late as 10:00 am Saturday June 25, 2016. We do not guarantee graduation signs to be done by 8:00 a.m. as we do with our birthday signs as we have extremely heavy schedules during the month of June to accommodate area graduations. He was perfectly o.k. with this and we proceeded to place his order. I personally arrived at approximately 9:15 a.m. to deliver the sign. As I was pulling up, I noticed Ms. [redacted] on her porch with her door half open with another female with her. I waved at her assuming she was making sure I knew the sign was to go in her yard. I put the sign up and went to my truck. I was in her yard for no more then five minutes as I can set them up very quickly and be on my way. I did see Ms. [redacted] as I was leaving by the yard sign and I assumed she was taking pictures of the sign, when in fact, I now believe she was typing the below email to our company. I was not approached by her nor did she in any way try to have a conversation with me. I had two more signs to deliver and left. I I'm not sure why Ms. [redacted] is pulling the "race" card into this situation, and I noticed she didn't put in her Revdex.com complaint that her other big issue with our company was that I had what she says was a SHORT summer dress on. I was dressed appropriately and met our company standards of dress code. I did not receive a call from the actual customer who placed the order at any time after the sign was placed that he was unhappy with our services. Just a string of emails from Ms. [redacted] saying she would "pray for me and my kind" and other harassing statements. As I mentioned, this was honestly the oddest complaint and behavior I've ever experienced in my 13 years of operating Yard Art. Thank you. Darcy L. N[redacted] A Yard Art (317)862-1486 www.ayardart.com