Initial Business Response /* (1000, 6, 2015/12/14) */
Customer came in looking for a washer on October 19, 2015. We have a Large stock of washers and they were here a pretty long time looking. The wife was uncertain about what kind of washer she wanted. She was used to one with Agitator....
She wanted a large tub. She looked at ones with agitator and ones without.
I explained to them to best of my ability the difference between the two. Tub sizes, how much water it dispenses etc. One with agitator fills up to the size you choose. The ones with no agitator has a sensor and only puts enough water to wash the clothes. She and her husband new that from the beginning. She was very reluctant to purchase the one with no agitator. Her husband was the one that pushed her towards the larger tub with no agitator. She called me and I spoke with her in lenghth and she told me I talked her into it. I told her before she made up her mind that if she was not sold on the ** washer without the agitator that she should go with the one with it. Her husband came over and stood at the ** machine she bought and said. I want this one, I think it is the best choices. I could tell she still was not sold on it. I did not lie to them in any way. I told them I had never used one of the top loaders with no agitator. When she called she said it was leaving fabric softener on her clothes. I can not tell how someone uses their machines, but that I would send ** out to check it. She wanted to talk to her husband, but she would call back. Lisa, my customer service girl, called to schedule the service appointment with **. He said did not want us to do it, that he would do it himself. Lisa gave him the number. He didn't have to do anything himself. We were following protocol as to how we do warranty or service work to determine if There is something wrong with the machine. she just does ot like it. We are not [redacted]. People just can't bring things back because you don't like it. We did what we could to help them. ** said the machine is performing as supposed to.
They wanted to get financing and we were having connection issues. It did take longer than usual and it was near 5 and the comany was closing. He told me that they had nothing better than to wait.
I am sorry it took that long when normally only takes 15-60 minutes to get an answer depending on the credit issues if any. The left and I got the answer the next morning. They came back signed and took the machine.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we were not told that we could not bring back washer we were mislead we did want a big tub for comforters was told this machine would handle it but it dose not so I guess I just have to eat 519 dollars washer wont handle small loads ge man called it hippie washer she loves to move merchandise that is why nobody shops there so my recomandition to friends I have sent there don't go back why did she not call back after her employees told her to call me because she has my money and does not care about customers sears and lowes have same washers cheaper this is supposed tobe a discount store theirs is also new in box not scratched like the one I got pleasure doing business with someone who does not care she did not ever callme to discuss anything I will never shop there again unless they make it right she is still wrong she told us washer would handle big loads saying she knows nothing about new washers why sell them if you don't know your product just say I don't know thanks I was a sucker
Initial Business Response /* (1000, 6, 2015/12/14) */
Customer came in looking for a washer on October 19, 2015. We have a Large stock of washers and they were here a pretty long time looking. The wife was uncertain about what kind of washer she wanted. She was used to one with Agitator....
She wanted a large tub. She looked at ones with agitator and ones without.
I explained to them to best of my ability the difference between the two. Tub sizes, how much water it dispenses etc. One with agitator fills up to the size you choose. The ones with no agitator has a sensor and only puts enough water to wash the clothes. She and her husband new that from the beginning. She was very reluctant to purchase the one with no agitator. Her husband was the one that pushed her towards the larger tub with no agitator. She called me and I spoke with her in lenghth and she told me I talked her into it. I told her before she made up her mind that if she was not sold on the ** washer without the agitator that she should go with the one with it. Her husband came over and stood at the ** machine she bought and said. I want this one, I think it is the best choices. I could tell she still was not sold on it. I did not lie to them in any way. I told them I had never used one of the top loaders with no agitator. When she called she said it was leaving fabric softener on her clothes. I can not tell how someone uses their machines, but that I would send ** out to check it. She wanted to talk to her husband, but she would call back. Lisa, my customer service girl, called to schedule the service appointment with **. He said did not want us to do it, that he would do it himself. Lisa gave him the number. He didn't have to do anything himself. We were following protocol as to how we do warranty or service work to determine if There is something wrong with the machine. she just does ot like it. We are not [redacted]. People just can't bring things back because you don't like it. We did what we could to help them. ** said the machine is performing as supposed to.
They wanted to get financing and we were having connection issues. It did take longer than usual and it was near 5 and the comany was closing. He told me that they had nothing better than to wait.
I am sorry it took that long when normally only takes 15-60 minutes to get an answer depending on the credit issues if any. The left and I got the answer the next morning. They came back signed and took the machine.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we were not told that we could not bring back washer we were mislead we did want a big tub for comforters was told this machine would handle it but it dose not so I guess I just have to eat 519 dollars washer wont handle small loads ge man called it hippie washer she loves to move merchandise that is why nobody shops there so my recomandition to friends I have sent there don't go back why did she not call back after her employees told her to call me because she has my money and does not care about customers sears and lowes have same washers cheaper this is supposed tobe a discount store theirs is also new in box not scratched like the one I got pleasure doing business with someone who does not care she did not ever callme to discuss anything I will never shop there again unless they make it right she is still wrong she told us washer would handle big loads saying she knows nothing about new washers why sell them if you don't know your product just say I don't know thanks I was a sucker