A-Z Cuts, Inc. Reviews (1)
Review: I personally called business to resolve false advertisement: "2nd Haircut $5.99, Reg. $8Buy one haircut at regular price and receive the 2nd regular haircut for $5.99. Must be on the same visit. With coupon. Not valid with other offers or prior services. Expires 4/30/13 EGS" I went to business offering to pay $5.99 as well as $8.00 for regular haircut, hoping to return for 2nd haircut. I was informed that woman's haircut is $10.00, which 'Ad' does not state. I called asking [redacted] and [redacted] to honor 'Ad' and was informed that a woman must pay $10 for a haircut and the special applies to men. Ad is misleading, inacurrate and false advertisement; it does not differentiate between woman, man or child prices. I tried resolving over phone on 4/16/13 before filing this complaint, albeit unsuccessfully.
Product_Or_Service: Haircut w/coupon
Desired Settlement: DesiredSettlementID: Other (requires explanation)
Request ad is honored at advertised price! Also request ad is retracted and corrected with proper verbage and prices regarding woman, man or child. Upon visit, I was also informed that I needed to bring in someone else for 2nd Haircut. Why can't I pay both $5.99 and $8.00 and return for 2nd haircut at another time? Ad DOES state: "Must be on same visit" but it doesn't state whether haircut or money collected must be on same visit!
Business' Initial Response
We apologize for the misunderstanding Ms. [redacted]. Our intention was never to misguide or mislead our customers. The coupons were created to allow our customer with a friend and families for a better deal. As clearly stated, "Must be on the same visit." for coupon to be valid, not to be confused for a discount on the second visit. As for the confusion of differentiation between women, man, and child prices we have distinctively labeled differentiation prices. Once again we sincerely apologize for the misunderstanding and confusion.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept the response and apology based on good will and would appreciate if business would honor coupon at $5.99 each for myself and a guest on the same visit as coupon states (regardless of our gender).
Business' Final Response
A-Z Cuts will always welcome your business, please come and bring your guest on the same visit with the valid coupon. We will honor our coupon price. Once again we apologize for the confusion.