A-Z Fence Reviews (12)
A-Z fence gives our customers a year warranty (by Texas law)so the warranty was expired on 3/**/We have been out to the property several times and she is very rude and we have done all we can do to satisfy her and there's always something new after we leave the propertySo if she wants us to
Review: In April 2013 we paid over $14k to have fence installed which was never completed. After several attempts to contact the company the very last portion was finally completed sometime in April 2014. We have had a lot of issues with wind knocking out sections of the fencing and when we try to contact the company for repairs to be made under warranty they say that the fence was vandalized. We have the missing pieces that we have collected off the ground from the wind blowing them off and they are not broken or damaged. I even got the point where I asked him to come bid to fix it and nothing, no one ever came out to even look or call me back.Desired Settlement: I would like the fence repaired under warranty or at least a big discount using the parts we have to repair. There is one area I can see that may have been broken that I would be willing to pay for but the rest is obvious from the wind.
Review: I reach a verbal agreement to return the products and pay for shipping & handling to get a refund. I have contact J & J Power Sports by phone to address the issue and I was told that it takes 3 weeks to get a refund but there refund policy states that it would take only days, its been over 3 weeks. Now I have not been able to reach them by phone and they have yet to honor that agreement and there refund policy.Desired Settlement: I would like to get my refund as soon as possible
Review: I bought two scooters at the same time from this store. Both scooters had issues from day one. One scooter leaked gas, and the others gas gage didn't work. Within one week, the scooter that the gage was broken, the electric start also went out. My husband called the store, and was told that even though it was under a 30 day warranty, they would not repair it. We bought it as is! Since then, the speedometer has also quit working, as well as the mileage. I know about five other people that have purchached scooters from this store since us, and they're all having the same issues with the product and customer service!Desired Settlement: I would like to have the scooter replaced along with a warranty that the company is going to honor!
Review: [redacted]. sold me an aluminum fence gate. When I got it home I found
Review: In October of 2011 we had a fence installed by A - Z Fencing Co. At the time of installation we paid an additional 200 dollars to also have the fence sprayed with water proofing to ensure its appearance would not fade. Immediately following the installation we contacted them for repair issues. The current problems and issues are: Post cracking, boards not being properly nailed, discoloration of the fence, and gates not shutting properly. 6/15/12 I spoke to [redacted] and he suggested watering the post and stated that the fence needs time to settle. When questioned about the garbage and cans of [redacted] water seal being left on our property, he didnt respond to the garbage being left but stated they put a chemical in the water sealant that will keep the fence looking new for five years, however the fence was already fading. We paid an additional 200 dollars for this service when the fence was installed. He also stated they were very busy but he would put me on the schedule.I continued to call while the fence continues to deteriorate. In June 2013 I started calling daily and spoke with [redacted], who said he would check into things and get back to me. He did not so I continued to call, on 7/2/13 [redacted] sent workers out to repair the gate that is almost impossible to close. He wanted his workers to cut the gate door off rather than repairing the fence. I showed the workers that the posts were not plumb. After speaking to [redacted] and questioning why the gate needed to be cut off and that I had not seen any repairs done like this after browsing repair solutions online, he became defensive and said I have been building fences for 20 years, which made me feel like I didnt know what I was talking about. He then turned the call over to [redacted] and he spoke to his workers and stated he would have to come to look at the fence because he could not tell over the phone. One of the workers even texted [redacted] or [redacted] pictures of the cracking posts. The workers left without any repairs being completed because I didn't want the gate cut off. [redacted] set up an appointment to come on 7/9/13. He did not show but when I called he stated his trucks had broken down and to give him a few hours. I called back and he rescheduled for the 16th. On 7/16/13 he did not show or call, I called and left a message with the office. My calls and messages were not returned. [redacted]s cell # is ([redacted].On 7/22/13 when I called I spoke to [redacted] (a gentleman I'm not sure of the spelling. He seemed very concerned and asked me to explain the issues. He even stated that the buck stops with him and he would take care of this issue, and get back to me. He did not.7/25/13 left a message with the operator again.Desired Settlement: I was unable to attach photos, so email if they are needed. I would like a refund so that I do not have to deal with this company in the future. The fence was supposed to have a Lifetime warranty. I would like to have a more reputable company come and replace do to the extent of the repairs required since the installation of the product.
Review: Contracted for pool fence in july 2013. Contractor didn't initially show and start job for several weeks. Notified contractor that fence measurements were wrong and fence posts were to be placed in wrong positions. They didn't show up when promised and after four months still haven't completed installation correctly. I called to have fence repairs corrected and have sent two certified letters listing complaints to be resolved with no response. Items that need correcting- fence post location, rear fence step-down not semetrical with other side, extensions welded on fence in two places that are not correct, stair railings installed up side down, welds not dressed out and painted, holes in ground and debris in yard not cleaned up, plugs missing from side railing. This company is displaying Revdex.com sign and certificate in office in [redacted], Texas and is not listed as affiliate with Revdex.com. false advertisement and customer disception.Desired Settlement: Contractor will schedule with owner and will come to worksite and make necessary completions and repairs on fence to customers satisfaction - or - customer will seek other company to complete job and contractor will forfeit remaining monies that are due.
Review: In October I contracted with [redacted] to rebuild a fence and haul off rubbish. He explained it could take "a couple of weeks" to get to me. I was fine with that. In mid November I began contacting AZ Fence to find out what was going on. I was told repeatedly it'll be a few days, it'll be next week and on and on. I finally met with [redacted] in mid December at his location. He assured me work would start that week. To date, nothing and I can't contact him or the company anymore because the voice mailboxes are full.Desired Settlement: I paid $1,050.00 toward a $2,100.00 contract. I want my money back.
Review: I BOUGHT A SCOOTER FROM J&J POWERSPORTS FOR CASH $549.00 ASSEMBLED. WHEN I GOT IT HOME IT RAN FOR 5 KM THEN IT DIED . MY SON TRIED STARTING IT WITH KICK START SINCE THE ELECTRIC START WOULD NOT WORK, IT STARTED SPILLING GAS OUT THE BOTTOM OF ENGINE. WE CALLED [redacted] THE STORE MGR. NEXT DAY ASK HIM IF WE COULD BRING IT BACK AND GET OUR MONEY BACK . HE INFORMED THEY DONT GIVE MONEY BACK AND THEY DONT HAVE TO . I ASK HIMIF HE KNEW ABOUT THE "LEMON LAW" HE TOLD HE IT DIDNT PRETAIN TO SCOOTER'S . SO I CALLED MONDAY TALK TO A [redacted] THE OWNER HE TOLD ME BRING OVER TUESDAY AND THE MECHANIC WOULD FIX EVERYTHING. WHEN I GOT THERE TUESDAY I HAD TO DEAL WITH [redacted] THE MGR. HE TOLD ME HE COULDNT FIX EVERYTHING . HE FIXED THE GAS LEAK , WHICH WAS A LOSE SCREW. ALL I WANT IS MY SCOOTER SWITCHED FOR A NEW ONE WITH NO ISSUSES.Desired Settlement: I WANT THEM TO EXCHANGE THE SCOOTER I BOUGHT FROM THEM WITH ONE THAT DOES NOT HAVE ISSUES LIKE :ELECTRIC START NOT WORKINGTURN SINGAL NOT WORKINGKICK START IS STRATING TO STICKGAS GAUGE NOT WORKINGI WANT THEM TO SWITCH MY SCOOTER FOR A NEW ONE THAT EVERYTHING WORKS OK ON IT.
Review: I had a wood fence installed early March 2012. The fence is coming down and the gates are getting hard to open. I call A-Z Fence Co. They have moved and changed the phone number since my last contact. I spoke with the company secretary on Monday January [redacted] and a field supervisor on Tuesday January [redacted]. Both said I would receive a call back. I left both my home and work number. It is Wednesday February the [redacted] and I have still not received a call back at either number. The workmanship is shoddy. The fence is coming down and the gates are getting hard to open and close. I had already made a complaint late March 2012 concerning the fence job. The fence needed to be lowered. It was to high from the ground and the gates were also to high and the tops were not even. They took a long time to call me back. They said they left messages I never received. They did lower the fence and correct the gate. I later demanded, after a closer look at the fence, someone come and see the workmanship of nails not being completely nailed in or missing the supports completely. They did come our and admit the fence could be dangerous because the nails were sticking out. I dropped the complaint because I knew the job would not be corrected. The pickets are now splitting and the nails are bleeding showing poor materials. I want the fence correctly supported so it will not come down at any point in the reasonable future.Desired Settlement: I want the fence correctly repaired to support the fence so it will not come down at any reasonable time in the future, 5 or more years. The gates need to be rehung so they easily open and close. It would be nice if the nail sticking out front and back of the fence could be nailed in or removed.
Contracted for pool fence in july 2013. Contractor didn't initially show and start job for several weeks. Notified contractor that fence measurements were wrong and fence posts were to be placed in wrong positions. They didn't show up when promised and after four months still haven't completed installation correctly. I called to have fence repairs corrected and have sent two certified letters listing complaints to be resolved with no response. Items that need correcting- fence post location, rear fence step-down not semetrical with other side, extensions welded on fence in two places that are not correct, stair railings installed up side down, welds not dressed out and painted, holes in ground and debris in yard not cleaned up, plugs missing from side railing. This company is displaying Revdex.com sign and certificate in office in [redacted], Texas and is not listed as affiliate with Revdex.com. false advertisement and customer disception.