A-Z Management Reviews (15)
A and Z Management CorpW*** Road, Suite ***, Ohio (216) 831-9110 May 23, 2016 *** *** Revdex.com Euclid Ave., 4th FLCleveland, OH 44115-2408 Re: Complaint ID *** Dear Ms***, This letter is in response to your letter May
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** *** nor did his apartment crew, namely MrF*, perform a thorough inspection of my apartment after the reported leakTheir remedy, was to paint the walls where the leak left a stainI made several requests of *** *** to inspect my apartment for further mold or damage and I have emails to prove itThe requests were made well before MrF* came to my apartment unannounced, and was told by my eleven year son (whom I gave permission to tell him) to return at a later date*** *** and his staff do not have permission to enter a tenants apartment without advance noticeThe request for him to return at a later date was not unreasonable*** *** and his colleague, MrF* are using my son as a tactic to turn this on meThey are avoiding the matter at hand, which is a lack of care and action on their part to properly inspect my apartment after a signifant amount of water came leaking in*** *** made reference to a housing project and mold being discovered in one of homes--does nothing but tell me that he cares more about his potential homeowners than he does his rentersWe (tenants at Beechmont Towers) have been utilizing one elevator for close to a year if not longer due to the second elevator being out of serviceIs that supposed to show care and concern for the tenants? *** ***, said I could move, is that the answer or response that one gives who cares? No! Instead, he should have offered to come back and inspect my apartment if it would make me feel saferHis goal as a landlord, should be to retain loyal tenants like myself, and not them away.
A and Z Management Corp. WBrainard Road, Suite 260 Woodmere, Ohio 44122 (216) 831-9110 October 7, 2015 Via Email Revdex.com Euclid Ave #Cleveland, OH 44115 Attn: *** *** Re: *** *** *** *** *** *** *** **
A and Z Management Corp. 3439 W. Brainard Road, Suite 260 Woodmere, Ohio 44122(216) 831-9110 October 20, 2015 Via Email Revdex.com 2800 Euclid Ave #4 Cleveland, OH 44115 Attn: [redacted] Re: [redacted] Dear [redacted], This letter is in response to our tenant's response dated October 19, 2015. With respect to the alleged existence of mold, there is none. The suite was properly inspected and painted. To the best of our knowledge, there is no evidence of any further water damage. The only reason for the delay was [redacted] had a picture hanging on her wall which prevented our contractor from finishing the job. Mr. F[redacted] did inspect the apartment and found no evidence of mold. With respect to the elevator, I question [redacted]' concern since she lives on the first floor. There are two elevators in the building. The current elevator has been disabled as a result of a flood which damaged the cylinder. We are having it evaluated by an engineer and have made arrangements for the necessary repair. It has been down for approximate three months. She may have been referring to another elevator which was inoperable approximately two years ago and was fixed long ago. There is one fully functional elevator. Since [redacted] wants the apartment inspected again, we will have our maintenance staff re-inspect the apartment along with Mr. F[redacted], the Building Manager. Please advise [redacted] that we will be inspecting her apartment within the next 48 hours. We will enter her apartment regardless of whether or not her elementary school age child is there alone or not. Our maintenance staff works from 8:00am — 4:00pm, and we can only inspect the apartment with the maintenance staff during that time period. If [redacted] wants to be present, she should contact Mr. F[redacted] to make the appropriate arrangements to be present during normal business hours. His office number is 216-[redacted]. I offered her the opportunity to terminate her lease so she can find a new residence without any penalty because of her concern about alleged mold in her suite. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Review: I have never been treated so poorly by a business.Our issues:1. Before we signed the lease they surprised us with a mandatory "pre-leasing fee" that was never mentioned when we toured the apartment or paid the $40 non-refundable application fee and the partial deposit. At this point we were still willing to move forward hoping this was the last of our difficulties. But it only got worse. 2. On our move in day we met with a women who was 30 minutes late to let us in, gave us the wrong keys, didn't know the answer to any of our questions and didn't bring the contracts we needed to secure our parking space (that we had already paid for). She then assigned us another tenant's spot. When she finally gave us a parking spot that was open, the contract was delivered with the wrong parking spot and the wrong name. We notified the property manager who didn't get back to us regarding this issue for another month and it had the wrong info ONCE AGAIN. This issue still has not been resolved.3. When we were prevented from parking in our designated spot b/c of repairs, they told us to park on the street which would typically result in a ticket. They told us "they cleared it with the city" but refused to provide us any documentation in writing. After continuing to press them on the matter we finally got it but only after a day into the arrangement and with no written confirmation that it was legal.4. Our oven and stove didn't work from the day we moved in. It took a full week for them to fix the oven, only after we had to call the emergency number (several times because usually nobody answers it) because our apartment filled up with leaking gas. 5. We also had a broken blind from the first week we moved in that took 7 weeks to replace. 6. Today I came home to a car parked in our parking spot (who has done it before). The number they told us to call is an answering service who can't do anything about it. There is no way to get in touch with the property manager after hours, so we can't park.Desired Settlement: Ideally we would like to be released from our lease with our security deposit returned. At the very least we want Revdex.com to have this information to warn other prospective tenants.
Review: It was hard for me to even pick a primary compliant off this list because this business has failed several of them. I recently received my letter in regards to my $970 security deposit. AZ Management is asking me to pay them $349.00. I wrote them a very extensive letter upon moving out and I feel as though the letter was ignored or not even read. My lease terms went from 12/13/13-12/31/14. I planned on staying there another year, however right before Thanksgiving, I had a very serious issue in my apartment. I was home one weekend and I heard very loud noises coming from my bathroom, and went to go see what was going on. I had a live animal stuck in my wall. Below is the letter I wrote to AZ Management on 12/1/14:
I am writing concerning the disreputable actions of A&Z Management towards me during my stay in their establishment as well as my departure from their establishment. The lack of customer service displayed from the both their management staff and their corporate office were unacceptable and very unprofessional, and for this I am highly disappointed.
AZ Management Co. is an awful and has disloyal business practices, they charge you for late fees that do not exist and they talk to you like your nothing. if at all possible do not move into any of their properties they are not to be trusted, from the manager Cory to the owner they are the worst people on the planet. The apartment was cleaner when I moved out than it was when I moved in. the walls were never painted I had to clean my own apartment on move in. the shower had a build up of mildew, the previous manager stole my application fee that they later charged me for again. when I received my deposit back they took $988.00 in fees that they made up late fees and this 130.00 fee for what? these people are not right and I warn you to stay away from this management Co.
Review: [redacted] has a overdue collection amount of $792.00. When I called regarding this amount I was provided with an itemization of why this bill is so high.I broke the lease a month early but incurred a $375 monthly charge, $25 water charge, $50 Cleaning charge, $75 carpet cleaning charge, $375 future rent charge. I am disputing all the cleaning charges and $375 future rent. This was a monthly lease agreement and the company has record of when the lease would be ended. Why is future rent a part of the additional costs they have added to my final bill. The security amount covered the last month (August). If anything I should only be paying maybe $25since, this until was not able to get occupation. I was asked if there was anyone that I could recommend to enter into an agreement with AZ. This apartment stayed empty most of the time, it was used for address purposed.The total has been placed on my credit report, I have attempted to settle numerous time over the years and to no avail. Nothing.Desired Settlement: Mutual understanding of a settlement. Nothing over $100.00.
Review: On Sunday, July 1, 2012 at approximately 11:30a.m. An employee of A & Z management was very rude and indignant involving a parking space, claiming that if my vehicle wasnt moved it would be towed. The leasing office is closed on Sundays making the said parking space available to tenants. I have lived on the property for over two years and no one has ever informed me that tenants were not permitted to park in the space if it was not occupied.Desired Settlement: I would like the owners and/or property manager to be notified. In the future, employees should be more respectful of tenants when handling matters. A more professional approach would be to notify tenants of the rules and/or regulations of the parking lot. Additionally, a notice should be sent out or spaces should be assigned per housing unit.
Review: I paid an additional management fee of $130 when I signed the lease. This fee was out of the monthly rent and claimed by AZ management for the on-site manager and other maintaining staffs. However, I do NOT think the current on-site manager serves his job well to deserve this fee. I was paying my monthly rent through online banking bill payment for years to different landlords without a problem. Even for AZ management, I already used this bill payment for more than 10 times. Today, I got a NOTICE TO LEAVE PREMISES with a printed threat that a notice of EVICTION will follow because AZ management claims that they did not receive my payment. Then I checked my online banking and it shows that the check was mailed out by my bank on 06/26/2012. I understand there may be incident of missing or lost of USPS mail in this case. I would like to complain the attitude of the AZ management and its corresponding management staffs. I paid special management fee for this rude and non-communicative management style? Not to mention that the on-site manager is in the office shortly during his work time. I tried to find him to sign a renewal of my lease for a week for several attempts but I just could not find him. During the normal work hour posted by AZ management, nobody is there. I think a formal complaint to Revdex.com will help AZ management educate their employee for better communication and for a professional business attitude. Thanks.Desired Settlement: I demand a formal apology from AZ management to me for this manner.
I applied to rent at Hampton House apts and was denied.I pd a nonrefundable application fee and a $100 hold fee which was supposed to be refundable since I was denied rental. It took 2 days to receive a denial letter; however, it has been 16 days and still no refund check for the refundable hold fee. Customer service has been awful trying to get the money back.
Review: [redacted]I terminated my tenancy at the premise located at [redacted], which is managed by the A-Z management company on Dec 30, 2012 by turning in the keys to the on-site property manager. I moved out 1 day earlier than my agreed lease, which terminates on Dec 31, 2012. However, the check for partially refund of security of $345.00 is dated on 01/31/2013. And the postmark of the letter containing both the deduction list and the check shows that it was sent out on 02/04/2013 by A-Z management. Correspondingly, the letter and the check reached my mailbox on 02/07/2013. According the Ohio Revised Code (ORC) Chapter 5321.16(B), any deduction from the security deposit shall be itemized and identified by the landlord in a written notice delivered to the tenant within 30 days after termination of the rental agreement and delivery of possession. This means that A-Z management must deliver the deduction list and the refund check to me wihin 30 days after I moved out, which shall be on or before 01/29/2013. A-Z management fails to do so obviously. According to ORC 5321.16(C), if the landlord fails to comply with ORC5321.16(B), the tenant is entitled to recover the property and money due him, together with damages in an amount equal to the amount wrongfully withheld, and reasonable attorneys fees. Therefore, I demand A-Z management to refund me ASAP the wrongfully withheld my security, which shall be the amount of $715 less the pre-lease fee $130 and the partially refund check $345.00 and equals $240.00.Desired Settlement: I demand A-Z management to refund me ASAP the wrongfully withheld my security, which shall be the amount of $715 less the pre-lease fee $130 and the partially refund check $345.00 and equals $240.00.
[redacted]I terminated my tenancy at the premise located at [redacted], which is managed by the A-Z management company on Dec 30, 2012 by turning in the keys to the on-site property manager. I moved out 1 day earlier than my agreed lease, which terminates on Dec 31, 2012. However, the check for partially refund of security of $345.00 is dated on 01/31/2013. And the postmark of the letter containing both the deduction list and the check shows that it was sent out on 02/04/2013 by A-Z management. Correspondingly, the letter and the check reached my mailbox on 02/07/2013. According the Ohio Revised Code (ORC) Chapter 5321.16(B), any deduction from the security deposit shall be itemized and identified by the landlord in a written notice delivered to the tenant within 30 days after termination of the rental agreement and delivery of possession. This means that A-Z management must deliver the deduction list and the refund check to me wihin 30 days after I moved out, which shall be on or before 01/29/2013. A-Z management fails to do so obviously. According to ORC 5321.16(C), if the landlord fails to comply with ORC5321.16(B), the tenant is entitled to recover the property and money due him, together with damages in an amount equal to the amount wrongfully withheld, and reasonable attorneys fees. Therefore, I demand A-Z management to refund me ASAP the wrongfully withheld my security, which shall be the amount of $715 less the pre-lease fee $130 and the partially refund check $345.00 and equals $240.00.