A-Z Moving Inc Reviews (1)
Review: 1) We agreed on a moving day/time of Friday May ** from 3-5PM, but the movers did not show up until 6:15PM. I was given no contact information except the phone number of the rep who, after 5PM, did not answer his phone as it was "after hours." 2) Because the movers did not come at their appointed time slot, I moved a bunch of my stuff myself, effectively decreasing the amount of items the movers had to move. 3) Three movers showed up instead of the two we agreed upon, meaning I had to tip a third person and spend more money than I budgeted.Desired Settlement: I would like to be refunded $200 as this is my daily rate at my job. Had I known that the movers would not be showing up until after 6PM, I would not have needed to take the day off.
Upon further review of this claim we have to inform you that we deny this claim in full. The customer chose the 2 day anytime window. The job was completely done as agreed. No discount will be issued to Maddie at this point.
We will not compensate anything for the delay. Delay because of the previous job is not a violation. The customer was advised that the movers would arrive close to 6pm. No compensation will be issued ever to Maddie for this job. Even she sends 1 million more inquiries. Our answer is firm NO. Our job is to move people from point A to point B. The move was done. Discount because of delay is against the law and we will not brake this law.
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would like to close this complaint, however it has not been resolved. Please see below for the details of my extremely unsatisfactory experience with this company:
1) The rep [redacted] and I confirmed that the movers would come between 3-5PM on Friday, May **. The movers did not show up until 6:15PM. I was given no contact information, no one called me, and when I called [redacted] after 5PM, he did not pick up the phone. Thus,I had no way of knowing when the movers would come and if they would even show up.
2) Once the movers did show up, they were able to contact [redacted] without a problem. I was handed the phone so I could speak to him and when I asked why he hadn't picked up the phone when I called, his response was that "it was after 5PM on a Friday and the work day was over" therefore he was exempt from picking up the phone. But again, he was my only point of contact, so I'm not sure what I could have done or who else I could have called to find out if and when the movers would arrive.
3) After the move, I tried to contact customer service or the owner of the company to complain, but every single number- the NY number, the Chicago number, and the LA number was forwarded to [redacted]'s phone. [redacted] himself said it was "impossible for me to speak to the owner of the company." Additionally, after I sent through a formal complaint to the company, the person who responded was [redacted]- not customer service, or the owner, as it should have been. This leads me to question the legitimacy of this company.
4) Throughout the entirety of this incident, [redacted] was extremely unprofessional. He accused me of blackmail (which has no grounds whatsoever) he was extremely rude, and at one point he responded to my email as follows: "Waste your time and write a complaint to Revdex.com but nothing is gonna happen. Have a wonderful life."
Additionally, I would like to point out that [redacted] is also the manager of another moving company called Elate Moving. I'm guessing this company is also as dubious as A-Z Moving Inc.
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