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User Reviewer11407

Retained attorney to file a bankruptcy. After paying in full was then advised they could not file the bk and no refund. No work at all had been done.

1/25/15 met in office with [redacted] for a bankruptcy consult. She took some information from us and provided a checklist and the cost involved to have it filed. We made an initial payment on line that day of $50.00. On 3/25/13 during a telephone conversation with representative by name of [redacted], we were advised to pay the balance owed of $1156 in cash in order for the filing to go faster. On 3/29/13 we walked into office dropped off all the required documents and paid in cash $1156.00. On 4/5/13 met with [redacted] for our scheduled 2 hour appt to go over docs and start paper work for filing. [redacted] asked a series of questions and also had us complete a bankruptcy questionnaire & document request form. Approx. 15 minutes into the meeting, she had concluded that due to my husband's, [redacted], pending personal injury case, they would not be able to file the bankruptcy for us and their policy is no refunds! She advised us she would confirm with that with the attorney as well as options for filing in the future. We was advised that they would keep our money on their ledger and it would remain as a credit. This appointment lasted approx. 30 minutes and nothing was processed at all on our case. On 4/8/13 [redacted] called us and advised she did confirm with attorney that they would not be able to file due to the pending personal injury case. On 4/15/13 I called office to speak directly to attorney [redacted] because I felt we should be entitled to a full refund seeing that they did absolutely no work on our case. [redacted] explained their no refund policy and restated that they would keep our money on their books and after the pending case settles and we spend the money down, they could file bankruptcy for us. I further explained to him ethically it was their duty to determine that they could file a bankruptcy for us before taking our money. And, seeing that nothing was initiated on our case, we should be entitled to a full refund. He said he was going to further discuss this with [redacted] and if they indeed only spent approx 15 minutes in the consult appt then he would agree to refund. I further explained to him regardless of how long the consult appt was, the fact of the matter is absolutely no work had been initiated on our case, that is why we were there for the 2 hour appt. Also, I further told him that they should have obtained the information from us, such as us completing the questionnaire, on the first appt on 1/25/13 versus having us pay in full then ask us pertinent information to then determine that they could not file a bankruptcy. I gave him 24 hours to get back with us or I planned on moving forward. I never received any calls back to date.


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