A1 Affordable Movers

In response to the message from the business:Sir…you clearly know that there is half-truth to your story of the event in question…Furthermore, the overall matter is not about the actions/behaviors of two company employees who are not being truthful to say the least…However, the overall matter is about the exorbitant $2300 charge for a 200 mile trip which again is over the top, nearly half the cost of what [redacted] charged to shipped from three states at a $4800 cost for a 700-800 trip…Your initial contract noted the use of a 24 ft truck for $1400…Clearly, your company provided an inadequate truck size that was either a 20 ft vs a 24 ft truck…It was NOT a 32 ft truck that you have stated which ideally would have held all of my items versus the use of two smaller trucks that were on site…Most 32 ft trucks are equipped with a third wheel-axle which I did not see on either of the two trucks on the location site…My paperwork from [redacted] list the quoted 10,000 lbs. with a $4800 cost, so why would I or [redacted] falsify the information that I provided to you for a quote from Houston to Killeen?…Again, your company purposefully sent inadequate trucks with the intent to OVERCHARGE me for a 200 mile trip…Furthermore, if your extra men were needed for another job I’m quite sure they would have been at that job, which clearly has nothing to do with me…Furthermore, I had to pay an extra $900 for the so called accommodations that you noted your company provided me…However, if I had ONLY read all the bad reviews your company has received which I failed to do, I would not be at odds with this upsetting matter…When I initially showed the lead guy my storage unit with the household goods, as a so-called moving professional he clearly could have made the necessary assessment before anything was removed from the unit which he failed to do, but waited until the first truck was partially packed to note that my items are too large and that the second truck would be needed to complete the move, and that he was using a 32 ft truck to pack my household goods…So why would a 32 ft truck that was allegedly being used not able to haul 10,000 lbs.?...why the need for two trucks if a 32 ft truck was being used?  I have enclosed documents that will substantiate my claim that your company purposefully sent smaller trucks with the intent to overcharge me…which was skillfully done!!!Document 1 shows the 24 ft truck size used for the move as stated on the [redacted] Corp paperworkDocument 2 shows a 32 ft truck size that was not used for move as stated in the rebuttal from the company ownerDocument 3 shows the quoted price $1400 and 24ft truck size to be used for the 200 mile trip Document 4 shows the listed pounds and price from [redacted] for a 700-800 mile trip

I contracted A1 Affordable Movers to move items to a home in [redacted]. Upon arrival, one employee asked to use the bathroom. I agreed, but requested a few minutes so that we could open the front door. He acknowledged and gave no indication that this was unacceptable. After five minutes, the homeowner stated that he opened the front door to let in the other employee. Then, the first employee stated he no longer needed to use the bathroom. The homeowner noticed a liquid coming from the tailgate of the moving truck and asked the employees what was leaking from the truck. With a wink, they told the homeowner that it was just a liquid, but making clear that one, or both, employees had urinated in plain view, on a residential street. The location of the unloading door on the moving trailer is such that the urine leaking from the truck tailgate was stepped in and tracked up the walkway and into the home. I was unable to get sheets on the floor before urine was tracked up the walkway, onto the welcome mat, on mahogany wood floors, and throughout the kitchen and bathroom.The homeowner and I contacted the management/owners to explain the problem. Without consent, the homeowners personal number was provided to the employee in question, presumably to explain his actions. We then called the owners to discuss the release of personal information and to discuss the original concern. The owner refused to discuss ways to resolve the issue. Finally, the owner explained that the employee claimed he was denied access to the bathroom. The owner justified his employees actions; publicly urinating, stepping in it and tracking urine into the home. When there was no willingness to discuss some form of resolution and the discussion stalled, we clearly stated that we wished to handle this at the lowest level. However, given the severity of the offense and the necessity to disinfect the home, we stated that without resolution the next steps would be a complaint to the Revdex.com and possible small claim legal action.