A1 Concrete Leveling North

I did not knowingly or intelligently sign a contract prior to the work being completedThe "contract" referred to by Ais a statement on the receipt, presented at the completion of the work This was not shown or explained to me prior to the work being completed Furthermore, I engaged in a verbal contract with the sales person who assured me Awould not damage the drainage pipe, to which locations I made known prior to the work being completedAdrilled a hole in the location I was ensured they would notAthan drilled a hole inches away once the first attempt was unsuccessful because the cement was being pumped into my drainageThis indicates, at the time the work was completed, Ahad knowledge of their negligence but failed to notify the homeowner, creating a substantial risk of preventable damageA1's claims to not be responsible for damages is unreasonable and not presented within legal standardsFor all, but not limited to, the fore mentioned reasons, Ais liable for the damage to my drainage system and is responsible for repair costs (and possible future legal expenses) Regards, [redacted]

I am rejecting this response because:I need help to determine if Ais legally responsible for damages they caused to my concrete sidewalks
Regards,
*** ***

AConcrete Leveling has tried numerous times to work this out with the customerWe have spoken with him on the phone and met with him at his homeThis customer has been very unreasonableHe was offered different resolutions to the issue and agreed to one of them but has not followed through
We have spoken again with the customer today 10/14/and tried to get to a resolution againAhas provided a service and has not been paid for that service at this timeAt this time Ahas offered that the customer pay no money even though he has received the service as he is not 100% satisfied with the outcomeWe are not responsible for his dissatisfaction as we did improve of the areas we were asked to improveAclaims no responsibility in replacement of any concreteAConcrete Leveling North

We are very shocked to be receiving this complaint as we just spoke with Mr*** yesterday for the first time about this problem. He was informed that the owner would need to speak with him directly but that he had just had oral surgery that morning and would call him the next dayWe
never received any phone calls from Mr*** prior to yesterday concerning this issueWe would have gladly dealt directly with Mr*** had we been given the opportunity, as he has decided to file a formal complaint, we will use the Revdex.com channels to communicate going forwardWe have attached a copy of the contract that Mr*** signed back in September It does clearly state we are not responsible for drain linesThis has been on all our contracts for over yearsWhen drain lines are installed to the proper depth we do not come close to being in contact with them because we stop drilling as soon as we get through the concrete, however if the contractor before us installed the pipe improperly with no gravel between pipe and concrete it is completely out of our responsibility which is why we have that disclosure on all our contractsAConcrete Leveling North

I did not knowingly or intelligently sign a contract prior to the work being completed. The "contract" referred to by A1 is a statement on the receipt, presented at the completion of the work.  This was not shown or explained to me prior to the work being completed.  Furthermore, I engaged in a verbal contract with the sales person who assured me A1 would not damage the drainage pipe, to which locations I made known prior to the work being completed. A1 drilled a hole in the location I was ensured they would not. A1 than drilled a hole 4 inches away once the first attempt was unsuccessful because the cement was being pumped into my drainage. This indicates, at the time the work was completed, A1 had knowledge of their negligence but failed to notify the homeowner, creating a substantial risk of preventable damage. A1's claims to not be responsible for damages is unreasonable and not presented within legal standards. For all, but not limited to, the fore mentioned reasons, A1 is liable for the damage to my drainage system and is responsible for repair costs (and possible future legal expenses).  
Regards,
[redacted]

We paid for services that would provide life time transferrable warranty. The company is now stating that they will not honor the warranty. We rehabbed a house and hired ** from A-1 concrete leveling to repair the bowing basement wall. We received a quote for $8,000.00 dated 10/26/2010. Because we were selling the house, we impressed upon him the necessity of a transferrable lifetime warranty. We paid the full quoted amount plus an additional $250 for him to dig a hole where we bought and installed a sump pump. The sump pump was not discussed until 2-3 days before completion of the job. Several days into the job, through no fault of ours, it appears that there were unanticipated problems that put the job behind schedule. To complete the job, his worker ([redacted]) filled in larger cracks in the wall and we agreed to fill in the smaller cracks and paint the wall. ** recommended [redacted] but [redacted] cannot be applied to previously painted block and the walls had been previously painted.

When the work was completed (12/6/2010), we were told we would have to add dirt to accommodate settleling. To our knowledge, this was all we had to do. We called ** in June of 2011 because there was water coming through the basement wall. He stated that we would have to install a drain to accommodate water runoff from the neighbor's yard. While this procedure was never mentioned before, he stated that he would not warranty the job without this being done. He recommended that we install a 4 inch drain pipe, 12-18 inches down. We completed this within 1 week of his recommendation. The buyer contacted us on 4/4/2012. She stated that she contacted ** In December of 2011. He indicated that he would not honor the warranty because we did not install a drain, repair the mortar joints and paint the block wall. He provided the buyer with paper work dated 6/15/2011. We never received a copy of this paperwork.

* We in fact did install a drain according to the recommendations he made in June.

* He said that the remortaring looks terrible but the mortar joints were repaired by both his employee and us.

* We did paint the wall.

* We were not given "Help on the Price". We paid the full quoted price even though work and material was added for us to do later.

* Additionally, the typed quote dated 10/26/2010 is inaccurate because the quoted amount was $8000.00. The amount increased to $8250 a few days before completion of the job due to the sump pump.

We went above and beyond at our own time and expense to complete the job so we could ensure a warranty. It sounds as if ** wants to void the warranty based on remortaring that looks terrible on a small segment of wall.