A1 Datashred

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) The first paragraph made very little sense What I gather is that she is stating that what was estimated versus what was actually loaded was way off and incorrect Nothing except the removal of items was changed from what we shared with her at the time of estimate If she failed to estimate properly, how was it that far off? 2) As for the waiting time: not fair The closing date WAS discussed, contrary to her statement Why would I agree to set myself up for a possible extra fee knowing that my date was set at 6/3? I was told by both her and the driver that it was not an issue Yet, once things were loaded, then EVERYTHING seemed to be an issue 3) I do not recall nor did I ask for the added insurance If I failed to read the fine print, that is on me I had attempted to resolve the matters directly with the company They had called me frequently up until the time where money was handed over and then they ignored all communicationThey chose not to respond to me at all until after I had filed the complaint with the Revdex.com I had merely asked for an explanation of the charges since they were so far from my original estimate Regardless of the outcome here, this was HORRIBLE customer service I have moved across the country times in my life and have never had such a poor experience as I had with La Mesa Transfer and Storage Her errors in estimating my cargo and delivery date resulted in a significant added expense They refuse to take any responsibility Regards, [redacted] ***

Thanks Revdex.com, Desired outcomes include:1) Responding to my questions when I call or email seeking clarification regarding ACTUAL weight of my shipment versus ESTIMATED.2) Once reviewed, would like them to reevaluate my costs to ships Should be a $to $difference
owed.3) Explain why the "window" was outside of my close date which was stipulated at the time of estimate of services.I feel as though they were very dishonest and have not returned a single call or email seeking clarification regarding the extra charges added only AFTER my goods were on the truck Pay or else *** ***

Dear Revdex.com and [redacted], Regarding; Your delivery dates and valuation amount. Your signed bill of lading shows a delivery spread of 5/30/15 to 6/6/15. It also shows the added $500.00 deductable valuation at an additional cost. If you have misplaced your copies I would be happy to send you copies. As a gesture of goodwill I will split the cost of the waiting time. If this is acceptable please let me know and I will reimburse you half of the additional $600.00 you were charged for the waiting time. Sincerely, [redacted]LA MESA TRANSFER & STORAGE, INC.Sales-Surveys-Estimates[redacted] | [redacted]@lamesaallied.comDOT 076235 | CAL P.U.C. T-189027[redacted] ** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1)   The first paragraph  made very little sense.   What I gather is that she is stating that what was estimated versus what was actually loaded was way off and incorrect.  Nothing except the removal of items was changed from what we shared with her at the time of estimate.   If she failed to estimate properly, how was it that far off?    2) As for the waiting time:   not fair.   The closing date WAS discussed, contrary to her statement.   Why would I agree to set myself up for a possible extra fee knowing that my date was set at 6/3?   I was told by both her and the driver that it was not an issue.  Yet, once things were loaded, then EVERYTHING seemed to be an issue.   3)   I do not recall nor did I ask for the added insurance.   If I failed to read the fine print, that is on me.  I had attempted to resolve the matters directly with the company.  They had called me frequently up until the time where money was handed over and then they ignored all communication. They chose not to respond to me at all until after I had filed the complaint with the Revdex.com.   I had merely asked for an explanation of the charges since they were so far from my original estimate.   Regardless of the outcome here, this was HORRIBLE customer service.   I have moved across the country 4 times in my life and have never had such a poor experience as I had with La Mesa Transfer and Storage.    Her errors in estimating my cargo and delivery date resulted in a significant added expense.   They refuse to take any responsibility.       
Regards,
[redacted]

Dear [redacted], I apologize for not keeping in better touch. The day you filed the complaint was the day that I received all the paperwork that I had been waiting for (the inventories and weight tickets) I got a chance to go over them and compare them item for item with my cube sheet (my inventory list) and I found a couple of discrepancies. I show that you did leave a bedroom set, a futon and a dinning room set, but there were 42 large plastic totes over my estimated totes, 4 bags of cloths and several metal shelf racks. I had 80 cartons PBO’s on my estimate and the were 82 so I know that I had 8 totes on my estimate when I checked the inventories there are 50 totes so there are 42 totes. There was a new TV on the inventories that I didn’t have on my estimate also and 4 bags of clothing, metal shelving racks. I had a couple on the estimate you have 8 on the inventories, that would 6 wire racks over and a new vacuum. Regarding the insurance I sent you your original estimate with the 60cents per pound per Item. When I received your sign paper work back you had signed for the upgraded insurance. When I called and asked you if you wanted to upgrade. You said yes so I added it to your estimate. I have a sign insurance form showing your request for the upgraded insurance. This changed the estimated cost of your move from 4,370.53 to $4,581.53. Regarding delivery dates, I originally had this shipment to load May 16th but it was registered to pick up on the 21st of May. You had contacted me requesting load date change to the 25th the 26th or the 29th because you were having issues with the closing of your home you wanted the 25th of May but that was a holiday and I couldn’t register to load that day, so you picked the 26th. The actual closing date was never discussed. When your home didn’t close in time for the delivery, and the driver wanted $300 per [redacted] waiting time, which in comparison to SIT (storage in transit) charges was a more than fair request. He saved you at least that much if not more in SIT charges, by holding your shipment on his truck. Your final bill with waiting time and the GRR discount, I had estimated the weight of your shipment at 7,059lbs the weight came back at 6,990 a difference of 69 lbs. When your shipment was registered it came back with higher pricing. This was a not to exceed estimate and felt that it would be wrong to ask you for the additional charges, I couldn’t do that, so we paid out of pocket the additional cost of over $600 dollars so that we could keep our not to exceed promise to you the customer. Thank you for the opportunity to respond to the allegations, I hope that I have answered all the claims to your satisfaction. Please let me know if you have any other questions. I hope you enjoy your new home; I look forward to hearing from you. Sincerely [redacted]LA MESA TRANSFER & STORAGE, INC.Sales-Surveys-Estimates[redacted] | [redacted]DOT 076235 | CAL P.U.C. T-189027[redacted] ** [redacted]

[redacted], salesgirl, has spoken with Mr [redacted] and resolved the issue.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]