A1 DME

July 30, 2014Dear [redacted],We apologize for not replying back within the designated time of 10 days. We wanted to confirm with the claims department of the patient’s policy that the patient had received the correct statement, dollar for dollar for the services she has received. We...

understand that the billing process can be one that is rather complex at times. We are willing to resolve these billing issues with [redacted].We acknowledge that we have received a payment from her at the time of service. However we would never tell a patient that is the only payment necessary. $176.61 was her estimated co-insurance, If her insurance policy withholds payment or sends a payment directly to her, she is responsible for satisfying the payments for services given.In her case, as recorded by her insurance policy, the patient was issued checks by her insurance to cover the cost of payment for three separate dates of services (DOS). They are as follows:DOS 4/24/13 – 7/19/13 – $392.79 - Ref# [redacted] DOS 5/24/13 – 7/11/13 - $64.39 - Ref# [redacted] DOS 6/24/13 - 7/11/13 - $4.39 - Ref# [redacted]Insurance payments were denied for the following dates of service machine rental from July 2013 through January 2014. We have reached out to the patient many times to get assistance with updating her insurance and billing information, From her original service date in July 30, 2014 to the present, the patient had moved ([redacted], VA to [redacted], VA) and had a new number (changed from 757 to 540). This could contribute to why were not able to reach her. We are willing to resolve her current billing issues.

To whom it may concern;Re; [redacted]Midlothian , VA  [redacted]Daytime Phone: ###-###-####E-mail: [redacted].netWe have in our records that [redacted] was notified of his outstanding deductible and co-insurance before A1 DME rendering CPAP and...

supplies services. He was also contacted many times regarding the outstanding balance he had. He now confirms that he owes the balance as we have evidence of the completed delivery ticket which was signed by him accepting the financial responsibility. He understands that we billed him exactly what his health Insurance had allowed and co-insurance and deductible is his liability. He has paid the balance and settle the account with A1 DME. Please note that this complaint was in favor of the provider A1 DME as customer now has realized he indeed owed the balance. Regards,Behalf of A1 DMENeelam A[redacted]###-###-#### Ext [redacted]

Review: 4 months ago I received a bill from A1DME for items from the previous spring/summer. However, having already provided a payment at that time--which I was told would be the only charge for those items--I wanted an explanation of what the significant additional cost was, and why it was billed almost a year after the fact. I called and left voicemail, and did not hear back. I received 2 more bills, including one that indicated the account may go into collection, and I called a few more times, left voicemails, and received no calls in response to my messages. Recently, I received a call from a collection agency about this account.

I am frustrated that my account is now in collections despite the fact I have tried to obtain information about my bill so that I could pay it if necessary, and adjust it if it were a billing error.Desired Settlement: I want a phone call from a senior manager at the company explaining the charges and to answer questions about the bill. I do not want to speak with the woman who deals with billing, as she is the one who has not returned my calls (I can provide her name upon request). I also want this to no longer be in collections, or at the very least not on my credit report.

Business

Response:

July 30, 2014Dear [redacted],We apologize for not replying back within the designated time of 10 days. We wanted to confirm with the claims department of the patient’s policy that the patient had received the correct statement, dollar for dollar for the services she has received. We understand that the billing process can be one that is rather complex at times. We are willing to resolve these billing issues with [redacted].We acknowledge that we have received a payment from her at the time of service. However we would never tell a patient that is the only payment necessary. $176.61 was her estimated co-insurance, If her insurance policy withholds payment or sends a payment directly to her, she is responsible for satisfying the payments for services given.In her case, as recorded by her insurance policy, the patient was issued checks by her insurance to cover the cost of payment for three separate dates of services (DOS). They are as follows:DOS 4/24/13 – 7/19/13 – $392.79 - Ref# [redacted] DOS 5/24/13 – 7/11/13 - $64.39 - Ref# [redacted] DOS 6/24/13 - 7/11/13 - $4.39 - Ref# [redacted]Insurance payments were denied for the following dates of service machine rental from July 2013 through January 2014. We have reached out to the patient many times to get assistance with updating her insurance and billing information, From her original service date in July 30, 2014 to the present, the patient had moved ([redacted], VA to [redacted], VA) and had a new number (changed from 757 to 540). This could contribute to why were not able to reach her. We are willing to resolve her current billing issues.