A1 Expert Appliance Repair

Business Response / [redacted] (1001, 14, 2015/01/13) */ Problem resolved, refund is in the mail Consumer Response / [redacted] (3000, 19, 2015/01/21) */ No refund was received

Initial Business Response / [redacted] (1000, 5, 2015/04/21) */ Customer was inconsolably rude to our technicians from day oneHorrible language and potential threatsWhat [redacted] doesn't seem to get and has been told on numerous occasions from the initial phone call to our business is what a service call fee isHis dollars is exactly that, which he knew as soon as he agreed to set scheduled appointmentThat dollars is both trip charge and professional diagnosis of each applianceOnce we analyzed his appliance we went back to the office and researched said problemCouldn't be repaired need replacing and the item that needed replacing was out of stock because stove and part are no longer madeOffice clerk spoke to ill languaged [redacted] and tried to calmly explain to him the situation in which he just lost temper and never understood the situationWe can not order or make a part that is no longer available globallyHe called several other times still confused, and swore at field technicians on numerous occasions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never spoke in a vulgar way and never swore at any technicianThat is a blatant lieThe business was told of my problem before initial visitThey knew it was thermadore appliances and came out as I said in the initial complaint to tell me it was brokeI knew thatThey also came out confusing me with a different service call as earlier complaint indicatedThe technician [redacted] said he was the owners father and that story changed several timesI tried to get resolution and was hung up on by ***I NEVER SWORENOT ONE TIME these are blatant lies [redacted] is very unprofessional and I would like my money backI was constantly giving them the model numbers which they lost several timesHe kept hanging up accusing me of swearing which was his tactic from the beginning Final Business Response / [redacted] (4000, 9, 2015/04/27) */ The issue itself is [redacted] having some sort of ignorance as to what a service call fee actually isTo fully diagnosis any problem in any field you need a lot more than just a brand name and symptomsWe didn't charge him any more money for any labor or parts we didn't do or promised himWe've gone above and beyond to assist and explain the steps in which we took and the cost of what has happenedIn no time or fashion did we promise customer free service call or tripHe accepted these terms and condition when giving us address for appointment

Initial Business Response /* (1000, 8, 2015/01/06) */
When we went out there, we did complete the service (clear the pump)We explained that there could be more in the lines, just give us a call if issues not resolved,explained that we would head out there for free of costShe decided to
fix issue on her own and expects us to refund the actual service call that we agreed upon before we headed outWe've tried to handle situation very professionally but customer continues to harass us
Initial Consumer Rebuttal /* (3000, 10, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did call the next day--a Saturday--a day they say they are openThey did not return my call (but claim they didAs previously stated, our phone records show we did not receive a call)My husband fixed the machine on SundayOn Monday, they immediately promised a partial refund, less the amount of the service callThey have never paid
Final Business Response /* (4000, 12, 2015/01/13) */
This is second time, we've used this service to help clear issueAs stated before, we feel as though customer is harassing us and hassling us for a service call and service she agreed upon before heading out thereWe did actual service (drained pump) and thoroughly explained to customer that if this wasn't issue we'd come back and drain pipe as well free of chargeCustomer took matters into her own hands and expects refund from service call which she understood and knew before we headed out thereWe didn't charge her for anything else

Initial Business Response /* (1000, 5, 2015/04/21) */
Customer was inconsolably rude to our technicians from day oneHorrible language and potential threatsWhat *** doesn't seem to get and has been told on numerous occasions from the initial phone call to our business is what a service
call fee isHis dollars is exactly that, which he knew as soon as he agreed to set scheduled appointmentThat dollars is both trip charge and professional diagnosis of each applianceOnce we analyzed his appliance we went back to the office and researched said problemCouldn't be repaired need replacing and the item that needed replacing was out of stock because stove and part are no longer madeOffice clerk spoke to ill languaged *** and tried to calmly explain to him the situation in which he just lost temper and never understood the situationWe can not order or make a part that is no longer available globallyHe called several other times still confused, and swore at field technicians on numerous occasions
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never spoke in a vulgar way and never swore at any technicianThat is a blatant lieThe business was told of my problem before initial visitThey knew it was thermadore appliances and came out as I said in the initial complaint to tell me it was brokeI knew thatThey also came out confusing me with a different service call as earlier complaint indicatedThe technician *** said he was the owners father and that story changed several timesI tried to get resolution and was hung up on by ***I NEVER SWORENOT ONE TIME these are blatant lies*** is very unprofessional and I would like my money backI was constantly giving them the model numbers which they lost several timesHe kept hanging up accusing me of swearing which was his tactic from the beginning
Final Business Response /* (4000, 9, 2015/04/27) */
The issue itself is *** having some sort of ignorance as to what a service call fee actually isTo fully diagnosis any problem in any field you need a lot more than just a brand name and symptomsWe didn't charge him any more money for any labor or parts we didn't do or promised himWe've gone above and beyond to assist and explain the steps in which we took and the cost of what has happenedIn no time or fashion did we promise customer free service call or tripHe accepted these terms and condition when giving us address for appointment

Initial Business Response /* (1000, 5, 2015/04/21) */
Customer was inconsolably rude to our technicians from day one. Horrible language and potential threats. What [redacted] doesn't seem to get and has been told on numerous occasions from the initial phone call to our business is what a service call...

fee is. His 70 dollars is exactly that, which he knew as soon as he agreed to set scheduled appointment. That 70 dollars is both trip charge and professional diagnosis of each appliance. Once we analyzed his appliance we went back to the office and researched said problem. Couldn't be repaired need replacing and the item that needed replacing was out of stock because stove and part are no longer made. Office clerk spoke to ill languaged [redacted] and tried to calmly explain to him the situation in which he just lost temper and never understood the situation. We can not order or make a part that is no longer available globally. He called several other times still confused, and swore at field technicians on numerous occasions.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never spoke in a vulgar way and never swore at any technician. That is a blatant lie. The business was told of my problem before initial visit. They knew it was thermadore appliances and came out as I said in the initial complaint to tell me it was broke. I knew that. They also came out confusing me with a different service call as earlier complaint indicated. The technician [redacted] said he was the owners father and that story changed several times. I tried to get resolution and was hung up on by [redacted]. I NEVER SWORE. NOT ONE TIME these are blatant lies. [redacted] is very unprofessional and I would like my money back. I was constantly giving them the model numbers which they lost several times. He kept hanging up accusing me of swearing which was his tactic from the beginning.
Final Business Response /* (4000, 9, 2015/04/27) */
The issue itself is [redacted] having some sort of ignorance as to what a service call fee actually is. To fully diagnosis any problem in any field you need a lot more than just a brand name and symptoms. We didn't charge him any more money for any labor or parts we didn't do or promised him. We've gone above and beyond to assist and explain the steps in which we took and the cost of what has happened. In no time or fashion did we promise customer free service call or trip. He accepted these terms and condition when giving us address for appointment.

Had them come out for my dryer that had no heat

They fixed it on the spot and the price was alot cheaper then another unit I would recommend these guys to everyone

Business Response /* (1001, 14, 2015/01/13) */
Problem resolved, refund is in the mail.
Consumer Response /* (3000, 19, 2015/01/21) */
No refund was received