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A1 Heating and Air Reviews (3)

Message: 11/04/2015 Revdex.com (Revdex.com) [redacted] Re: ID [redacted] To whom it may concern: On September 02, 2015 A1 Heating & Air was dispatched a [redacted]Work Order for a service call for an AC Unit not cooling; Customer:...

[redacted], located at: [redacted]. Her service fee through [redacted] is $65.00 when an HVAC company is dispatched to her home. Our technician collected the $65.00. Upon arrival our Senior Technician ([redacted]) diagnosed the HVAC unit and found that the dual capacitor required replacing. The technician replaced the capacitor under the customers home warranty program to make the system function. He also noticed the system was dirty and recommended our HVAC system rejuvenation cleaning to clean the entire system including; the evaporator coil, blower motor, condensing coil, and clean or replace the air filter. System maintenance and cleaning is not a covered item by the customers home warranty program. We reported to [redacted] our cost to perform the rejuvenation cleaning and [redacted] reported our findings back to the customer ([redacted]). We never heard back from the customer in regards to the non-covered costs (rejuvenation cleaning). We tried to reach out to [redacted] multiple times, via telephone, without success. We give all customers the right to refuse the non-covered costs at any time and may even negotiate those costs. Best Regards, [redacted] Administrator A1 Heating & Air

Review: Dear Honorable Revdex.com: Good morning, I have a heath issues, and I'm a survivor of homicide robbery assault, with three multiple stab wound to the chest. Last 9/2/2015, this company was assigned to me, via my home warranty insurance, where I have to pay them $65.00, per there assigned technician company, and I have to pay a $50.00 monthly bills to [redacted] warranty. This company did not fixed the issues, where there is noproper Colling to my built in air-condition, there technician, said, I have to much prion, and needs a clean up, which it will take for 8 hours, that is why, I do not have enough cooling to my house. They said it will cost me over $800.00, I asked my friend who is a retired engineer, and check theattic, and they open it, and it was clean, my friend has a test gage, and the normal is 300 psi, on the high side and the low side is 65. I even pay the $30.00 to open the things, that he is saying its dirty. And we took a pictures, ad it very clean. There technician, never even do anything about the prion,forgive me, to the terminology, I'm not an expert, when he said that the prion is to much, he never even fixed it, he never even open the compressor, of the air-condition, and I lost my important appointment, which is my doctors, appointment, because I'm dis-abled, in [redacted], there was a mix, schedules in there end. I file a complaint to the department of insurance, and the case number is [redacted], this agency told me, to sent a complaint as well to the attorney generals office, and consumer affairs, because, they took advantaged of a female dis-abled home owners, specially, that I did not knew, but I keep on telling the technician, that the air is still less. He refused, They should refund me the $65.00 that I paid them, and they should be investigated.On Sunday, there will be another company, that will check my air-condition.This company, do take advantaged, of a home owners, and they do not care ven you are dis-abled.Desired Settlement: They should refund me the $65.00 and they should be investigated, so the other home owners, will be aware, of there mal practice, and mis-dianosis.

Business

Response:

Message: 11/04/2015 Revdex.com (Revdex.com) [redacted] Re: ID [redacted] To whom it may concern: On September 02, 2015 A1 Heating & Air was dispatched a [redacted]Work Order for a service call for an AC Unit not cooling; Customer: [redacted], located at: [redacted]. Her service fee through [redacted] is $65.00 when an HVAC company is dispatched to her home. Our technician collected the $65.00. Upon arrival our Senior Technician ([redacted]) diagnosed the HVAC unit and found that the dual capacitor required replacing. The technician replaced the capacitor under the customers home warranty program to make the system function. He also noticed the system was dirty and recommended our HVAC system rejuvenation cleaning to clean the entire system including; the evaporator coil, blower motor, condensing coil, and clean or replace the air filter. System maintenance and cleaning is not a covered item by the customers home warranty program. We reported to [redacted] our cost to perform the rejuvenation cleaning and [redacted] reported our findings back to the customer ([redacted]). We never heard back from the customer in regards to the non-covered costs (rejuvenation cleaning). We tried to reach out to [redacted] multiple times, via telephone, without success. We give all customers the right to refuse the non-covered costs at any time and may even negotiate those costs. Best Regards, [redacted] Administrator A1 Heating & Air

service my air unit,said run capacitor was bad, replace unit for $185.00,cost on line $35.00,and did not get a new air filter

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Description: Air conditioning & Heating Contractors - Residential, Air Conditioning Repair, Heating Contractors

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