We have settled this complaint with *** *** and provided him with his desired exchangeThe issue was not addressed to us before submitting to Revdex.com and he is now satisfied with the responseOur desire is to provide 100% customer satisfaction and in this case it was very simple as he was still within his return periodHe now has the proper models and is satisfied with the outcome
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[redacted], We well be able to provide a full refund and we will pay for shipping back but all of these actions will require a conversation to work out details. Please call us between 8am and 5pm CST to set this up. Thanks,Clay V[redacted]General Managereheat, Inc.
[redacted], thank you for reaching out and we are very sorry and sad to hear you feel you have not been taken care of. It is our goal to achieve 100% customer satisfaction with their product and we always try to bend over backwards to make certain that in customer service situations, we are...
able to achieve an agreeable outcome. In your case, the customer service team followed our return policy. We have no desire to accuse you and there is no reason for our team to lie. We do not accept returned thermostats that have been used or packaging has been destroyed to the point that the product can not be sold as new. In your case we will gladly make an exception. Please contact our team at [redacted] to sort out all the details as you have not provided us with valid contact information. Thanks and I hope we have been able to reach a positive resolution!
Our customer, [redacted], contacted us by email on December 1st to set up an exchange outside the 30 days. [redacted] called on December 4th and spoke to our representative and set up an exchange after further details were given. We set up an exchange and received the product back on December 11th and shipped...
the exchanged units out that same day. All exchange fees were waived for the customer since there was a miscommunication on our part.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.I am at work and do not have cell service in my lab. However, even if I did, I prefer having a written record of our communications.Please let me know what you are offering to resolve my Revdex.com complaint.
Regards,
[redacted]
We have settled this complaint with *** *** and provided him with his desired exchangeThe issue was not addressed to us before submitting to Revdex.com and he is now satisfied with the responseOur desire is to provide 100% customer satisfaction and in this case it was very simple as he was still within his return periodHe now has the proper models and is satisfied with the outcome
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[redacted], We well be able to provide a full refund and we will pay for shipping back but all of these actions will require a conversation to work out details. Please call us between 8am and 5pm CST to set this up. Thanks,Clay V[redacted]General Managereheat, Inc.
[redacted], thank you for reaching out and we are very sorry and sad to hear you feel you have not been taken care of. It is our goal to achieve 100% customer satisfaction with their product and we always try to bend over backwards to make certain that in customer service situations, we are...
able to achieve an agreeable outcome. In your case, the customer service team followed our return policy. We have no desire to accuse you and there is no reason for our team to lie. We do not accept returned thermostats that have been used or packaging has been destroyed to the point that the product can not be sold as new. In your case we will gladly make an exception. Please contact our team at [redacted] to sort out all the details as you have not provided us with valid contact information. Thanks and I hope we have been able to reach a positive resolution!
Our customer, [redacted], contacted us by email on December 1st to set up an exchange outside the 30 days. [redacted] called on December 4th and spoke to our representative and set up an exchange after further details were given. We set up an exchange and received the product back on December 11th and shipped...
the exchanged units out that same day. All exchange fees were waived for the customer since there was a miscommunication on our part.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.I am at work and do not have cell service in my lab. However, even if I did, I prefer having a written record of our communications.Please let me know what you are offering to resolve my Revdex.com complaint.
Regards,
[redacted]