A1 Radiator Express & Auto Repair, Inc.

ON AUGUST [redacted] 2015 [redacted]. CAME IN TO OUR SHOP LOOKING FOR A RADIATOR FOR HIS CHEVY BLAZER. WE TOLD HIM A BRAND NEW RADIATOR WITH A LIFE TIME WARRANTY WAS $110. HE ASKED HOW MUCH...

IT WOULD COST TO INSTALL THE RADIATOR WE TOLD HIM IT WOULD BE $140 IN LABOR AND THAT THE TOTAL WITH PARTS AND LABOR WOULD BE $250 INCLUDING THE NEW ANTIFREEZE. [redacted] HANDED US THE KEYS ASKED US TO DO THE JOB AND WALKED OVER TO THE BAR 3 DOORS DOWN. 2 HOURS LATER WHEN WE FINISHED THE JOB WE WALKED OVER TO THE BAR TO LET [redacted] KNOW THAT HIS CAR WAS DONE. [redacted] WAS CLEARLY INTOXICATED. HE WALKED IN TO OUR SHOP WE HANDED HIM HIS INVOICE WHICH CLEARLY READ $110 FOR THE NEW RADIATOR AND $140 FOR THE LABOR WITH TAX THE TOTAL WAS $272.19. [redacted] REFUSED TO PAY FOR THE LABOR AND SAID THAT THE ONLY THING HE WAS WILLING TO PAY WAS THE $110 FOR THE PART. WE TOLD [redacted] THAT WE COULD NOT AND WOULD NOT RELEASE THE VEHICLE UNLESS WE RECEIVED PAYME NT. [redacted] RAN INTO THE OFFICE AND SNATCHED THE KEYS FROM THE DESK. LUCKILY AT THAT TIME ANOTHER CUSTOMER PULLED UP BEHIND HIM SO HE COULD'NT BACK UP AND PULL AWAY. THAT WAS WHEN WE CALLED THE POLICE. WHEN THE POLICE OFFICERS ARRIVED THEY SPOKE WITH HIM AND THEN THEY SPOKE WITH US. THE OFFICER NOTICED THAT [redacted] WAS INTOXICATED AND HAD TO TELL HIM TO CALM DOWN ON MULTIPLE OCCASIONS. THE OFFICERS DETERMINED THAT [redacted] WAS 100% IN THE WRONG AND THAT HE WAS COMMITTING THEFT OF SERVICE WHICH IS A CRIME IN ALL 50 STATES. THEY TOLD HIM HE HAD TO PAY FOR THE LABOR JUST LIKE HE AGREED TO. [redacted] GAVE US HIS CREDIT CARD WHICH WE CHARGED FOR THE EXACT AMOUNT OF $272.19. 2 DAYS LATER [redacted] CAME IN TO RETURN A RADIATOR. THE RADIATOR THAT HE WAS RETURNING TO US WAS NOT THE PART THAT WE GAVE HIM. WE ETCH EVERY RADIATOR THAT COMES IN TO OUR WAREHOUSE SO THAT'S HOW WE KNOW IT WASN'T OURS. BESIDES THE FACT THAT THE RADIATOR THAT HE WAS RETURNING WAS AT LEAST 10 YEARS OLD NOT 2 2 DAYS OLD. WE STILL GAVE [redacted] THE CREDIT FOR THE RADIATOR THAT WASN'T OURS JUST TO MAKE HIM HAPPY. [redacted] SAID THAT HE WANTED MONEY BACK. WE HAVE BEEN IN BUSINESS FOR 15 YEARS AND HAVE NEVER HAD ANY ISSUES OR COMPLAINTS MADE ABOUT US AND IN THAT 15 YEARS WE HAVE NEVER GIVEN ANYONE MONEY BACK WE ALWAYS GIVE STORE CREDIT. THAT IS OUR POLICY.