ON AUGUST [redacted] [redacted] **CAME IN TO OUR SHOP LOOKING FOR A RADIATOR FOR HIS CHEVY BLAZERWE TOLD HIM A BRAND NEW RADIATOR WITH A LIFE TIME WARRANTY WAS $HE ASKED HOW MUCH IT WOULD COST TO INSTALL THE RADIATOR WE TOLD HIM IT WOULD BE $IN LABOR AND THAT THE TOTAL WITH PARTS AND LABOR WOULD BE $INCLUDING THE NEW ANTIFREEZE [redacted] HANDED US THE KEYS ASKED US TO DO THE JOB AND WALKED OVER TO THE BAR DOORS DOWNHOURS LATER WHEN WE FINISHED THE JOB WE WALKED OVER TO THE BAR TO LET [redacted] KNOW THAT HIS CAR WAS DONE [redacted] WAS CLEARLY INTOXICATEDHE WALKED IN TO OUR SHOP WE HANDED HIM HIS INVOICE WHICH CLEARLY READ $FOR THE NEW RADIATOR AND $FOR THE LABOR WITH TAX THE TOTAL WAS $ [redacted] REFUSED TO PAY FOR THE LABOR AND SAID THAT THE ONLY THING HE WAS WILLING TO PAY WAS THE $FOR THE PARTWE TOLD [redacted] THAT WE COULD NOT AND WOULD NOT RELEASE THE VEHICLE UNLESS WE RECEIVED PAYME NT [redacted] RAN INTO THE OFFICE AND SNATCHED THE KEYS FROM THE DESKLUCKILY AT THAT TIME ANOTHER CUSTOMER PULLED UP BEHIND HIM SO HE COULD'NT BACK UP AND PULL AWAYTHAT WAS WHEN WE CALLED THE POLICEWHEN THE POLICE OFFICERS ARRIVED THEY SPOKE WITH HIM AND THEN THEY SPOKE WITH USTHE OFFICER NOTICED THAT [redacted] WAS INTOXICATED AND HAD TO TELL HIM TO CALM DOWN ON MULTIPLE OCCASIONSTHE OFFICERS DETERMINED THAT [redacted] WAS 100% IN THE WRONG AND THAT HE WAS COMMITTING THEFT OF SERVICE WHICH IS A CRIME IN ALL STATESTHEY TOLD HIM HE HAD TO PAY FOR THE LABOR JUST LIKE HE AGREED TO [redacted] GAVE US HIS CREDIT CARD WHICH WE CHARGED FOR THE EXACT AMOUNT OF $DAYS LATER [redacted] CAME IN TO RETURN A RADIATORTHE RADIATOR THAT HE WAS RETURNING TO US WAS NOT THE PART THAT WE GAVE HIMWE ETCH EVERY RADIATOR THAT COMES IN TO OUR WAREHOUSE SO THAT'S HOW WE KNOW IT WASN'T OURSBESIDES THE FACT THAT THE RADIATOR THAT HE WAS RETURNING WAS AT LEAST YEARS OLD NOT DAYS OLDWE STILL GAVE [redacted] THE CREDIT FOR THE RADIATOR THAT WASN'T OURS JUST TO MAKE HIM HAPPY [redacted] SAID THAT HE WANTED MONEY BACKWE HAVE BEEN IN BUSINESS FOR YEARS AND HAVE NEVER HAD ANY ISSUES OR COMPLAINTS MADE ABOUT US AND IN THAT YEARS WE HAVE NEVER GIVEN ANYONE MONEY BACK WE ALWAYS GIVE STORE CREDITTHAT IS OUR POLICY
ON AUGUST [redacted] [redacted] **CAME IN TO OUR SHOP LOOKING FOR A RADIATOR FOR HIS CHEVY BLAZERWE TOLD HIM A BRAND NEW RADIATOR WITH A LIFE TIME WARRANTY WAS $HE ASKED HOW MUCH IT WOULD COST TO INSTALL THE RADIATOR WE TOLD HIM IT WOULD BE $IN LABOR AND THAT THE TOTAL WITH PARTS AND LABOR WOULD BE $INCLUDING THE NEW ANTIFREEZE [redacted] HANDED US THE KEYS ASKED US TO DO THE JOB AND WALKED OVER TO THE BAR DOORS DOWNHOURS LATER WHEN WE FINISHED THE JOB WE WALKED OVER TO THE BAR TO LET [redacted] KNOW THAT HIS CAR WAS DONE [redacted] WAS CLEARLY INTOXICATEDHE WALKED IN TO OUR SHOP WE HANDED HIM HIS INVOICE WHICH CLEARLY READ $FOR THE NEW RADIATOR AND $FOR THE LABOR WITH TAX THE TOTAL WAS $ [redacted] REFUSED TO PAY FOR THE LABOR AND SAID THAT THE ONLY THING HE WAS WILLING TO PAY WAS THE $FOR THE PARTWE TOLD [redacted] THAT WE COULD NOT AND WOULD NOT RELEASE THE VEHICLE UNLESS WE RECEIVED PAYME NT [redacted] RAN INTO THE OFFICE AND SNATCHED THE KEYS FROM THE DESKLUCKILY AT THAT TIME ANOTHER CUSTOMER PULLED UP BEHIND HIM SO HE COULD'NT BACK UP AND PULL AWAYTHAT WAS WHEN WE CALLED THE POLICEWHEN THE POLICE OFFICERS ARRIVED THEY SPOKE WITH HIM AND THEN THEY SPOKE WITH USTHE OFFICER NOTICED THAT [redacted] WAS INTOXICATED AND HAD TO TELL HIM TO CALM DOWN ON MULTIPLE OCCASIONSTHE OFFICERS DETERMINED THAT [redacted] WAS 100% IN THE WRONG AND THAT HE WAS COMMITTING THEFT OF SERVICE WHICH IS A CRIME IN ALL STATESTHEY TOLD HIM HE HAD TO PAY FOR THE LABOR JUST LIKE HE AGREED TO [redacted] GAVE US HIS CREDIT CARD WHICH WE CHARGED FOR THE EXACT AMOUNT OF $DAYS LATER [redacted] CAME IN TO RETURN A RADIATORTHE RADIATOR THAT HE WAS RETURNING TO US WAS NOT THE PART THAT WE GAVE HIMWE ETCH EVERY RADIATOR THAT COMES IN TO OUR WAREHOUSE SO THAT'S HOW WE KNOW IT WASN'T OURSBESIDES THE FACT THAT THE RADIATOR THAT HE WAS RETURNING WAS AT LEAST YEARS OLD NOT DAYS OLDWE STILL GAVE [redacted] THE CREDIT FOR THE RADIATOR THAT WASN'T OURS JUST TO MAKE HIM HAPPY [redacted] SAID THAT HE WANTED MONEY BACKWE HAVE BEEN IN BUSINESS FOR YEARS AND HAVE NEVER HAD ANY ISSUES OR COMPLAINTS MADE ABOUT US AND IN THAT YEARS WE HAVE NEVER GIVEN ANYONE MONEY BACK WE ALWAYS GIVE STORE CREDITTHAT IS OUR POLICY