Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ [redacted] The client visited our store multiple times, between those visits they shopped the same vehicle at a different dealership and found our price significantly lower "Interest Rates"Subvented rates are controlled by the manufacturer and are determined by the term of the loan selected by the clientThe vehicle in question indeed qualifies for 0.0% up to a month termThere may have been some confusion by both parties however any confusion there may have been was clarified before the client decided to purchase the vehicleIn fact the client left the store after the clarification then decided to return on a different day and continue with the purchaseThe term the client selected qualifies for a rate of 0.99% which was clearly communicated to the client before, during and after her purchase decision "License"There is no line item on her purchase agreement for a charge of $ [redacted] license feeThe client was not charged for [redacted] license by our dealership [redacted] Auto dealers do not have the authority to provide license services to residents of [redacted] We are however able to collect the proper provincial sales taxesThis means our [redacted] clients no longer need to pay the additional provincial tax when licensing their vehicle as it is included in the original purchase transactionThis is what was discussed with the client There is a charge for [redacted] license of $***The procedure for out of province clients is to register the vehicle as "unvalid" in [redacted] and provide this registration to clients for registration by them in their province of residencyDue to the fact this vehicle was located at a different dealer and they did not provide the NVIS with the car delivered to us we were unable to provide this registration in a timely mannerDue to the additional delay of obtaining an unvalid registration the manager decided to send the NVIS directly to the clientConsequently the charge of $ [redacted] for [redacted] registration needs to be refunded to this client We will provide this refund cheque when we have received the outstanding graduation certificate promised from the clientThis certificate validates a $ [redacted] rebate claimed by the client for her benefit from [redacted] This rebate was used to reduced the price of the vehicle as indicated on her purchase agreement
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ [redacted] The client visited our store multiple times, between those visits they shopped the same vehicle at a different dealership and found our price significantly lower "Interest Rates"Subvented rates are controlled by the manufacturer and are determined by the term of the loan selected by the clientThe vehicle in question indeed qualifies for 0.0% up to a month termThere may have been some confusion by both parties however any confusion there may have been was clarified before the client decided to purchase the vehicleIn fact the client left the store after the clarification then decided to return on a different day and continue with the purchaseThe term the client selected qualifies for a rate of 0.99% which was clearly communicated to the client before, during and after her purchase decision "License"There is no line item on her purchase agreement for a charge of $ [redacted] license feeThe client was not charged for [redacted] license by our dealership [redacted] Auto dealers do not have the authority to provide license services to residents of [redacted] We are however able to collect the proper provincial sales taxesThis means our [redacted] clients no longer need to pay the additional provincial tax when licensing their vehicle as it is included in the original purchase transactionThis is what was discussed with the client There is a charge for [redacted] license of $***The procedure for out of province clients is to register the vehicle as "unvalid" in [redacted] and provide this registration to clients for registration by them in their province of residencyDue to the fact this vehicle was located at a different dealer and they did not provide the NVIS with the car delivered to us we were unable to provide this registration in a timely mannerDue to the additional delay of obtaining an unvalid registration the manager decided to send the NVIS directly to the clientConsequently the charge of $ [redacted] for [redacted] registration needs to be refunded to this client We will provide this refund cheque when we have received the outstanding graduation certificate promised from the clientThis certificate validates a $ [redacted] rebate claimed by the client for her benefit from [redacted] This rebate was used to reduced the price of the vehicle as indicated on her purchase agreement