A1 Towing and Auto Rep

orm the Revdex.com about the complaint given to us by Mr***On July 21, he came to our shop along with a ladyHe spoke with one of the mechanics and told him to check the A/C because it was not blowing cool airWhen turning on the car, the mechanic noticed that the car's Check Engine Light was on,
something the costumer already knewThe mechanic, then, proceeded to address the A/C problemThe costumers waited outside for a few minutes, but since finding the problem was taking a bit longer, they decided to leave their phone number and the secretary was going to call them, as soon as the problem was foundThe secretary called them, maybe minutes after they left, could be less, and explained that the a/c compressor had to be replacedWe quoted them for $1,The service was to include; • A/C compressor, • A/C cabin filter • A/C expansion valve • A/C belt • A/C service [vacuum, oil and Freon] Mr*** declined the serviceHe came and picked up the car and even as he drove off, his car turned off on themWe were going to help since the lady that was accompanying him waved the mechanic to come, but the costumer again declined the help and drove offI would like to explain that in NO way or form did we intentionally drain the anti-freeze in this vehicleWhen checking the A/C, we used a recovery, recycle, and recharging machine to check the pressure of the Freon in the carNothing else, other than the A/C lines, was touchedIn order to drain the antifreeze in a car, the car must be lifted and Mr*** car was not lifted at any point of the visitNot to be disrespectful, but the car looked like it had not been serviced in a while, which could be the reason of the overheating later that dayAll we tried to do was help Mr***; unfortunately, we weren't able to provide him with the great service and accommodation we always give our customersBest Regards, Abe