A1A Limo Inc.

Review: To whom it may concern,

We ordered a limousine service for June 7th 2014 from the hours of 6:00pm to 1:00am June 8th 2014. Our driver Marann arrived at 6:00pm, with a limousine of poor quality. It had duct-tape across the seats and non-working components such as lights in the passenger area that were burnt out, and insufficient air conditioning that broke at 8:30 pm when we were picked up from dinner. This left us hot and uncomfortable and in the dark. He also did not initially take us to the correct venue, due to his disordering of our pre-arranged itinerary. He also did not take the initiative to introduce himself to his passengers, six of which were minors. After he dropped us off at our main venue at the [redacted] Country Club in [redacted] at 10:05 pm we texted him at 11:20pm to request a pickup at 11:35 pm, as per the fifteen minute notice he asked from us. When he had not arrived by 11:40 pm, we called him and he informed me (Miss G[redacted] the primary contact) there was some kind of emergency, but the background noise prevented clear communication. Then I- Miss G[redacted]- called him at 11:52 requesting further information about his location, and then I was informed the "emergency" would prevent him from coming and another limousine was en route. After a couple of minutes, Miss M[redacted], one of the passengers, called at 11:54pm to obtain the number of the new driver as Marann did not provide it. We were then informed by the new driver, Francisco, that he was forty minutes away. We then called Marann again at 12:11am as we left valuables, such as a professional camera, in his vehicle and needed them returned that night, and to inform him that his service was unacceptable since Francisco and Marann were both forty to fifty minutes away. Marran's semblance of an apology was clearly insincere, and then he hung up on Miss M[redacted]. We then had to call our families to come get us as they were much closer than either Marann or Francisco at 12:30 in the morning. We informed Francisco of this and apologized for any time of his that had been wasted by Marann, and he offered to pick us up and would still drive to the venue we had been abandoned at as "[He was] very close" but when our families came and got us at approximately 12:50am he had still not arrived. A school security guard had been waiting with us since the event at the country club ended at midnight. At that point we had been waiting for an hour and twenty minutes. Marann did come and return our belongings to us at approximately 1:30 am at our original pick up location but still did not apologize.

We waited over twenty-four hours to converse with the manager Mr. I[redacted] of the issues aforementioned on June 9th, in the afternoon. When we explained to Mr. I[redacted] what had occurred he asked "what do you want me to do about it?" rather than apologize and seek to make amends. We then informed him that we, every limousine passenger as well as our families and peers, agreed that a full refund was the only justifiable rectification of the situation. He then informed us that he needed to speak with Marann and Francisco about the situation before taking such measures and offered an immediate refund of $150, that after negotiations we accepted as an initial payment to what we believed would later be fulfilled to the full $511 value.

We, Miss G[redacted] and Miss M[redacted], called him the next day- June 10th- and left a message to which he returned our call twenty minutes later. He explained that he would offer a total refund of $200, to which we informed him was unacceptable as the value of time Marann took from we the clients was already valued at $120, not to mention the conditions of the limousine and the stress Marann left us, that Marann took no initiative to inform us of an emergency, that the concessions he arranged were also unacceptable and wasted our time. Furthermore, we the clients are shocked Mr. I[redacted] was unaware any issue occurred until we called him the next business day.

We are justified in asking for a total refund, and I, Miss G[redacted], have listed below each grievance to facilitate the reading of this letter.

1. Air conditioning was inadequate

2. Air conditioning broke less than halfway through the expected service time

3. SIX MINORS WERE ABANDONED by a man that parents trusted to take care of and chauffeur about the city safely without delay, in addition to three eighteen year olds.

4. Lighting inside the limo was non-existent from pickup time.

5. Limousine seats were taped together.

6. Wires were exposed in a trash receptacle.

7. Marann failed to make proper introductions

8. Marann failed to notify his clients of an "emergency" from the moment he knew he would be unavailable to us.

9. Marann failed to apologize to any client he spoke with, until we explicitly stated this was unacceptable.

10. Marann drove away with valuable belongings entrusted to him

11. Marann hung up on Miss M[redacted] when she demanded an apology

12. Marann did not execute the proper itinerary

13. Marann failed to properly organize alternative transportation for his clients

14. Mr. I[redacted] showed disregard for the issues presented, in addition to appearing unapologetic.

15. Mr. I[redacted] was unaware any issues had occurred.

We are dubious of the nature of this "emergency" and disappointed with how we have been treated. Please consider these matters fully and make appropriate amends. We understand limousine companies and services come at a cost, but we were not provided any semblance of proper service and this "company" demonstrates inadequate communication and unwillingness to satisfy their customers and ultimately failed to meet the terms of agreement.Desired Settlement: A complete and full refund of $511.00