A2 Hosting, Inc.

I emailed the client directly about thisSupport managment was never given the opportunity to rectify the situationWe are working with the client to resolve this issue

It appears this client's site "***" violated our TOS and therefor we proceeded to terminate the account and issue a refundContrary to the client's claims, we spoke to the client on 12/22/where we explained why we are refusing his business and that we were processing the
refund which cant take up to 7-10 business days to be processed by our merchantThe clients refund was processed on 12/22/for the amount of $via paypal, transaction number: ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***That's not true and you folks can go to the website and see for your self, the so call "Lite" Option is for Hosting, that's what I pay for it.But I am NOT goig to waist my time and money pn this matter that is only a couple of dollars, I got better things to do.But we ( I am NOT the only complaing about this company ) letting people in Facebook to know and avoid this company.When I had my business, I had an A+ with the Revdex.com, we all love good services, AND THEY STINK, and get your money.This case should be close, but not because I agree, just that I got better things to do, and not waist my time with this company.I should say "Thanks to the Revdex.com" for great services *** ***

Hello, We called *** and worked with him directly to resolve this situationWe apologize for the inconvenience and look forward to delivering and improved level of service. -Jay

Mr*** requested a change to his Nov invoice on Nov and a Billing Department associate was unable to process his change request prior to Nov 2015, which resulted in his credit card being chargedWe have reached out to Mr*** and resolved this matter by adjusting the
invoice and providing a refund for the excess charged amount.Thank you,AHosting

On January 8th 2018 Mr. [redacted] contacted us as he was having difficulty accessing his web hosting account. Upon investigation it appears the account had been suspended due to lack of payment. We assisted Mr. [redacted] submit a payment and reset his passwords to access the account.On January 13th Mr. [redacted] had trouble accessing the account again and requested a downgrade. Before we were able to proceed with this request he submitted a request to cancel his accounts on the 15th through our billing portal and receive a refund. As listed in our TOS these requests generally take us 48 hours to process. On January 17th Mr. [redacted] had two refunds processed in the amount of €28.14 each for hosting services during the months of January and December.  Despite the invoice date for December being beyond our 30 day refund window we provided this refund in good faith. We received the Revdex.com complaint on January 22nd and contacted Mr. [redacted]. Due to the time required for credits to post to international banks I suspect he had not yet received his refunds at that time. We explained this and assisted him in transferring his domain to a new provider while investigating his claim to receive a final affiliate payout. On January 23rd we identified that Mr. [redacted] was due a payout of $170. These are normally processed on the 15th of each month but since we were ending our business relationship with Mr. [redacted] we thought it best to make an exception to this policy and provide the payout at that time. Per IRS regulation we now require all individuals receiving a payout to fill out a W8 form. We provided Mr. [redacted] with this form on January 23rd and were met with some resistance as it is a new regulation since his last payout. After explaining this and receiving the completed form back from him on January 29th we processed the affiliate payout for $170 on the same day. We have confirmed with Mr. [redacted] on January 31st that he has received this payment and our business is now concluded. We do not expect he will require any further assistance from us, but should the need arise we will continue to monitor his support ticket.

Mr. [redacted] received the wrong product in error. A2 Hosting was
contacted on 2/12 and resolved the issue by providing the desired
product on 2/13. This solution represents our normal resolution without recourse to a Revdex.com filing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12627812, and find...

that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted]  contacted us regarding a very unusual connection error he was receiving while trying to configure his web site to load data from a MySQL database. This is an error we had seen several instances off recently and were already actively working to pinpoint the cause and provide a...

resolution. We did correct the problem for many of our users but the fix we applied did not correct the Mr. [redacted]’s issue. Our top Engineers all reviewed the problem and attempted various fixes but we were still unable to correct the issue. We are at a loss as to what is causing the problem and have offered Mr. [redacted] a full refund pending the migration of his site data at his convenience. While we are disappointed we have not been able to provide a working solution, We hope they will accept our sincere apology regarding the wasted time and frustration this event has produced.  We are continuing to watch Mr. [redacted]’s support ticket and will provide him with any assistance that is needed to migrate the data along with a full refund of his hosting fees paid when he is ready.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12625179, and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
He is again asking me some things to be paid. He makes some time. I am waiting for his refund and withdrawal.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12625179, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The shared hosting server [redacted] account was on experienced multiple outages at the end of December and beginning of January, which resulted in the server not meeting our 99.9% Uptime Guarantee. [redacted] was provided a service credit for the downtime, which is part of our guarantee. [redacted]...

[redacted] began becoming abusive about downtime on January 15, 2015 when he made multiple calls to our Support Department, yelling and cursing at our staff resulting in multiple phone conversations being terminated for abuse. Our Customer Care Department advised [redacted] in a phone conversation that continued yelling and cursing at our staff would result in account termination due to abuse of support. At this time, [redacted] advised he was going to move his hosting to another host and asked for 7 days to do this, then we can terminate his account. We accepted this request and provided [redacted] with 7 days to relocate his services. [redacted] continued to abuse our staff with yelling and cursing because he was advised we would provide an appropriate refund based on our Refund Policy and [redacted] demanded a full refund of all paid invoices. After we confirmed multiple times on the phone that an appropriate refund would be provided per our Refund Policy, [redacted] emailed us and advised he contacted his legal team and they would contact us, which never happened. On January 18, 2015 [redacted] confirmed he moved all services and we could terminate his account. On January 23, 2015, [redacted] service was terminated and an appropriate refund was given. Based on [redacted] abuse of support and acceptance of our policies upon sign up, we find his request for a full refund of all paid invoices to be invalid.

Hello,We have addressed each concern of Ms. [redacted] and provided appropriate refunds for mis-charges. We have identified a renewal issue on domain name transfers and have already taken steps to remedy this matter.Thank you,A2 Hosting

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
1- [redacted] had made a false advertisement regarding their up-time being 99.9%. 2- The down time was not a single incident but rather a recurring events, which resulted in the interruption of services to our clients. These clients, many of whom being major institutions such as Florida States University and Findley university, have suffered damages as a result of [redacted]'s negligence. 3- Rather than finding a remedy to resolve the ongoing service interruptions, [redacted] retaliated by terminating our reseller account and causing additional damages by forcing us to move our clients account to another hosting provider, which resulted in additional interruption of services to our clients. 4- Since this termination was instigated by [redacted], we should've given full refund for early termination. 5- The partial refund was only given after many emails and phone calls, which was beyond the original deadline that was promised by [redacted].    
Regards,
[redacted]

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.At, the same time, all "I" wanted was a recent backup of my files. my partner did pay for the chargeback + backup fee and tried to fix the credit card issues. Which wasn't on my part.
Regards,
[redacted] M.

Greetings,The customer placed an order for domain name registration on 04/07/2016 and advised later in the day to our Support Department that he meant to order a Web Hosting plan. During the order process the Order Summary advises what is ordered prior to checkout. The customer requested a refund of...

the domain registration in a very combative way, however per our Refund Policy due to ICANN restrictions, we cannot refund domain registrations.We have performed multiple inspections of our order process to ensure there was no glitch in our system when attempting to order the Web Hosting plan the customer references, and all tests complete as expected in addition to getting no customer feedback on a problem similar to this. The wrong product was simply ordered in this situation. This information would have been provided to the customer if given the chance.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 11962246, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer's service was terminated due to receiving multiple chargebacks for fraudulent use of the multiple credit cards used. Termination had nothing to do with reaching or exceeding this inode limit, nor do we terminate for reaching or exceeding that limit in normal situations.