Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12625179, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Greetings,The customer placed an order for domain name registration on 04/07/and advised later in the day to our Support Department that he meant to order a Web Hosting planDuring the order process the Order Summary advises what is ordered prior to checkoutThe customer requested a refund of the domain registration in a very combative way, however per our Refund Policy due to ICANN restrictions, we cannot refund domain registrations.We have performed multiple inspections of our order process to ensure there was no glitch in our system when attempting to order the Web Hosting plan the customer references, and all tests complete as expected in addition to getting no customer feedback on a problem similar to thisThe wrong product was simply ordered in this situationThis information would have been provided to the customer if given the chance
On January 8th Mr [redacted] contacted us as he was having difficulty accessing his web hosting accountUpon investigation it appears the account had been suspended due to lack of paymentWe assisted Mr [redacted] submit a payment and reset his passwords to access the account.On January 13th Mr [redacted] had trouble accessing the account again and requested a downgradeBefore we were able to proceed with this request he submitted a request to cancel his accounts on the 15th through our billing portal and receive a refundAs listed in our TOS these requests generally take us hours to processOn January 17th Mr [redacted] had two refunds processed in the amount of €each for hosting services during the months of January and December Despite the invoice date for December being beyond our day refund window we provided this refund in good faithWe received the Revdex.com complaint on January 22nd and contacted Mr [redacted] Due to the time required for credits to post to international banks I suspect he had not yet received his refunds at that timeWe explained this and assisted him in transferring his domain to a new provider while investigating his claim to receive a final affiliate payoutOn January 23rd we identified that Mr [redacted] was due a payout of $These are normally processed on the 15th of each month but since we were ending our business relationship with Mr [redacted] we thought it best to make an exception to this policy and provide the payout at that timePer IRS regulation we now require all individuals receiving a payout to fill out a WformWe provided Mr [redacted] with this form on January 23rd and were met with some resistance as it is a new regulation since his last payoutAfter explaining this and receiving the completed form back from him on January 29th we processed the affiliate payout for $on the same dayWe have confirmed with Mr [redacted] on January 31st that he has received this payment and our business is now concludedWe do not expect he will require any further assistance from us, but should the need arise we will continue to monitor his support ticket
The customer's service was terminated due to receiving multiple chargebacks for fraudulent use of the multiple credit cards usedTermination had nothing to do with reaching or exceeding this inode limit, nor do we terminate for reaching or exceeding that limit in situations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.At, the same time, all "I" wanted was a recent backup of my filesmy partner did pay for the chargeback + backup fee and tried to fix the credit card issuesWhich wasn't on my part Regards, [redacted] M
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12625179, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Greetings,The customer placed an order for domain name registration on 04/07/and advised later in the day to our Support Department that he meant to order a Web Hosting planDuring the order process the Order Summary advises what is ordered prior to checkoutThe customer requested a refund of the domain registration in a very combative way, however per our Refund Policy due to ICANN restrictions, we cannot refund domain registrations.We have performed multiple inspections of our order process to ensure there was no glitch in our system when attempting to order the Web Hosting plan the customer references, and all tests complete as expected in addition to getting no customer feedback on a problem similar to thisThe wrong product was simply ordered in this situationThis information would have been provided to the customer if given the chance
On January 8th Mr [redacted] contacted us as he was having difficulty accessing his web hosting accountUpon investigation it appears the account had been suspended due to lack of paymentWe assisted Mr [redacted] submit a payment and reset his passwords to access the account.On January 13th Mr [redacted] had trouble accessing the account again and requested a downgradeBefore we were able to proceed with this request he submitted a request to cancel his accounts on the 15th through our billing portal and receive a refundAs listed in our TOS these requests generally take us hours to processOn January 17th Mr [redacted] had two refunds processed in the amount of €each for hosting services during the months of January and December Despite the invoice date for December being beyond our day refund window we provided this refund in good faithWe received the Revdex.com complaint on January 22nd and contacted Mr [redacted] Due to the time required for credits to post to international banks I suspect he had not yet received his refunds at that timeWe explained this and assisted him in transferring his domain to a new provider while investigating his claim to receive a final affiliate payoutOn January 23rd we identified that Mr [redacted] was due a payout of $These are normally processed on the 15th of each month but since we were ending our business relationship with Mr [redacted] we thought it best to make an exception to this policy and provide the payout at that timePer IRS regulation we now require all individuals receiving a payout to fill out a WformWe provided Mr [redacted] with this form on January 23rd and were met with some resistance as it is a new regulation since his last payoutAfter explaining this and receiving the completed form back from him on January 29th we processed the affiliate payout for $on the same dayWe have confirmed with Mr [redacted] on January 31st that he has received this payment and our business is now concludedWe do not expect he will require any further assistance from us, but should the need arise we will continue to monitor his support ticket
The customer's service was terminated due to receiving multiple chargebacks for fraudulent use of the multiple credit cards usedTermination had nothing to do with reaching or exceeding this inode limit, nor do we terminate for reaching or exceeding that limit in situations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.At, the same time, all "I" wanted was a recent backup of my filesmy partner did pay for the chargeback + backup fee and tried to fix the credit card issuesWhich wasn't on my part Regards, [redacted] M