A2B Moving & Storage Reviews (%countItem)
A2B Moving & Storage Rating
Address: PO Box 58661, Renton, Washington, United States, 98058-1661
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I hired A2B movers to move my things. They advertised that they were fast, insured, experienced & careful. During the move the movers left scratches down guard rails and trim. At my new home they drug furnature directly across the new finish leaving deep scratches. They shattered my coffee table on the sidewalk beyond repair, they broke 3 drawers in my brand new dressors (2 beyond repair and walked over) and unreplacable by individual pieces(I emailed the manufaturer and theyve redone them so wont fit). other furniture was chipped and marked up. I asked them at one point if they could place something under or around some pieces I saw getting scratched up and they said sure but continued without anything. They had a full stack of untouched unfolded blankets in their truck and didn't use a single one of them. When I arrived home towards the end of the move as I had to go pick up my daughter, I noticed big black marks and marks out of the paint on a dressor and said oh no, and the guys commented I could just retouch it and it wasnt a big deal. They were grossly neglegent in their job because they used NO percautions in not causing damage to my things. They also were late and charded me for time before and after they had left. I called the office that day and sent them the requested photos and description of damages within 5 days. When 90 days came and went with no word from them(as they had told me it could take) I contacted them again and they said the proper paper wasnt filed and they needed me to do that they had originally said theyd take care of. I did this. Again 90 days came and went with no contact. I repeatedly emailed and called the company with no return resolution from the claims department. Finally the owner said shed get them to respond. A few weeks later I got a check for $108. but my Damages exceed $500. The owner now refuses to return or acknowledge me emails or phone calls. My move was Sep. 13, 2018 and it has taken me almost a year with no resolution
Ms. was sent a letter explaining the details of her claim payment. Ms. opted for $.60/lb coverage. Several of her items were of press board material and were not covered. Ms. made statements that A2B movers did not use any protection on her items. I find this very difficult to believe when all of our trucks are equipped with moving blankets, shrink wrap and equipment to do the moving. If this were true, that would mean our employees were blatantly trying to damage her items. This seems very unrealistic to me. Ms. was paid on her claim in accordance to the terms over her Bill of Lading.
This company moved me from one house to another and held my household goods in storage for three months while I looked for the new house and waited for it to close. Upon moving into the new house many of my goods were missing and a few broken. I was rushed and pressured to agree to insurance based on the weight and not full replacement before even knowing what was missing. Additionally, I have an email from them stating that they will not exceed an estimate by more than 25%, yet they far exceeded the written estimate they gave me via email for the move, and made me sign another estimate at the same time as the final bill. I was also told I would be reimbursed for wardrobe boxes upon return of them, but then told I would not be. I have emailed repeatedly about the claim for goods that were lost and broken. I was first stalled and told they needed time to look for them in the warehouse and then they simply stopped responding at all.
Yes we moved this customer on 2 different occasions, once from her previous residence in Kent, WA to our storage facility (4/26/17) and then again from our storage facility to her new residence in Auburn, WA (8/2/17). These are considered 2 separate moves. Each move she was provided and estimate for services and neither move did we exceed the estimate, in fact, we were lower than the estimated cost on both moves. (Copies of supporting documents can be provided if needed)
We do not rush customers to decide on an option for valuation covered. Ms. signed on 3 different occasions for our basic valuation coverage which covers her items bases on a per pound coverage rather than actual value of the item.
Upon her move in to storage, Ms. was told on many emails and on written communication regarding the cost of the wardrobe boxes. She hired us to pack her for her move in to storage and the cost for materials was clearly stated in the estimate and her bill of lading. (Copies of supporting documents can be provided if needed) In fact, there were many items we wrapped and prepared for storage that she
As for the claim for loss and damage of her items, this is still in process. On her descriptive inventory it was noted that a box containing a vacuum was missing from the shipment. It is our duty to make sure that box was somehow not left behind at our warehouse and our warehouseman should be given time to look for said item. It is has not been located and a claim payment is forthcoming based on the valuation options chosen at the time of her moving.
Complaint: ***
I am rejecting this response because:The estimate that the response refers to is one that the mover had me sign AFTER the move was done and at the same time as he had me sign the final bill. The original estimate I received via email is attached, as well as the email stating that they would not exceed 25% of that quote. The move took place over a month ago. If they have not found my vacuum and the missing boxes by now, they are not going to and she is just stalling because they don’t want to pay me back for the loss and for the breakage. I have disputed that charge with my credit card company. I was told by the mover that I would be reimbursed for the wardrobe boxes. Initially Laurene insisted that I was not charged for the moving boxes in an email, she later recanted that statement and now says they were not refundable. I was rushed to sign off on coverage without having any idea of what they had lost only minutes after the last box was moved in. They were not hired to pack anything for me. No idea what she is talking about there...
Sincerely
This company was amazing for us. On time, friendly and we had no issues. The office staff was amazing and helpful. We had an onsite estimate and we actually came in just under the bid so that was a happy surprise. The crew of Ryan, Isiah and Travis were efficient and clearly knew what they were doing.
I used this company in April 2015 to move to my current house. As far as I knew I had paid for their services and was done with them. Then in July 2017, I received a notice from a debt collector that I owed them $31.77. This was the first time I had heard of this outstanding bill. I called the company and they said they had tried to contact me several times by phone. The number they were calling was no longer my phone number so I never received the message. After 2.5 years they decided to send the bill to a debt collector. The part I don't understand is they have my address. They could have sent a bill in the mail like most companies do, and this could have been taken care of 2.5 years ago.
On the move day your husband refused to pay the $500 owed and only wrote a check for $475. When our audit team reviewed the bill of ladings for the week vs. payments collected it was noted that yours was short paid.
While I can understand the frustration about hearing from a collection agency over 2 years later, after the move, several attempts were made to contact the customer and her husband following the move via phone and email. Also, several invoices were also sent but there has been absolutely no response from customer.
As for the collection on customers credit report, I believe that the timeline for payment once notified of the debt before reporting is 30 days port notification. They would have to speak with the collection agency regarding that.
SCARY AND DANGEROUS.
I moved with this company a few years ago. They were late and unprofessional.
A week later I got a text from one of the guys trying to hook up. He had got my number from the paperwork apparently and now had my address. NOT OK.
They took my credit card at the time of the move, but their crew couldn't figure out how to make it work with their scanner. So they wrote down my credit card number (surprised that wasn't stolen too, I was pretty upset about it)... and a few days later they had charged the card 4 times and had tied up over $1000 of my money.
Called, emailed, tried to sort it out... They couldn't figure it out but they reversed the charges and I mailed a check, which they cashed.
Just got a call from a collection agency (again 4 years later!) saying I never paid! It can go on my credit report now, simply because this company can't keep records.
STAY AWAY.
Edit: So I sent the check, apparently A2B never cashed it. The last communication I have with them is an email saying I sent it and please let me know if they didn't receive it. Never heard ANYTHING in the last 4 years. Today I got to pay $80 to a collection agency for 'interest accrued on the account' because A2B sat on this for 4 years. What a wonderful company!!
My husband and I scheduled our move with A2B a month in advance. When I called to make the reservations, I indicated that we needed to start early on the morning of June 17th (8 am ideal but we could do 8:30) because we had an elevator reserved at our destination address from 10-1:30. I was told this was not a problem and a note was added to our file.
The day before our move, I received a call from A2B to confirm our reservation and was told we had an arrival "window" of 8:30 to 9:30 am. I indicated this was not okay and we needed the movers there at 8:30 at the very latest. The representative confirmed they would be there at 8:30 am and confirmed again there was a note in our file.
On the morning of our move, June 17th, the movers did not arrive until 10:15 am. I called the office and spoke to a representative at 8:50 am and was told that she was "just about to call me." She told us the movers were "en route" and would be there shortly. When they had still not arrived at 9:30 am, I called again and was told they had to "stop for gas" and would be there soon. They finally arrived at 10:15 am.
Needless to say, our move was frantic and stressful due to time constraints and we did not have all of our belongings moved into our new apartment by the end of our allotted time using the freight elevator. To their credit, the movers who helped us that day worked very hard and did not take a break until our move was completed, which is why we are not asking for a full refund.
The week after our move, I sent two emails to A2B asking to speak to the owner or manager about receiving a partial refund due to the late arrival and poor customer service. To date, I have not received any response from the company at all, not even to confirm receipt our our complaint. We told the company we would be filing this complaint if we did not hear back from them.
While I can appreciate a customer’s frustration for the crew’s arrival time on their move date….in reality, we were only 45 minutes outside of our “window” which we give to ALL of our customers in their confirmation email. I do understand that a time may be requested but in this business a set time is just not possible. We do our best to accommodate special requests but can’t make any promises.
Our delay that morning was due to a driver calling in sick, thus the need to shuffle around drivers to get someone that is qualified to drive a 26’ truck. This is no easy task. At this point I was not going to let the customer know the situation as I wanted to either have a solution to getting the move done or possibly having to cancel the move. (Which I have only had to do 1 time in the last 8 years)
I did review the GPS tracking regarding arrival times and such for the move. They arrived at the Renton location at 10:19 and left the Mercer Island location at 2:56. According to the paperwork, they were only charged until 2:15 as a courtesy for the lateness. ($97.50) This situation was out of our control. I unfortunately cannot control my employees when they have unexpected medical issues.
Complaint: ***
I am rejecting this response because:
We booked the move with your company because your move coordinator Samantha repeatedly assured us that your company could have movers at our Renton location at 8:30. Please see the email dated 5/18 @ 11:14 am from your move coordinator confirming the 8:30 am arrival time. One day in advance, your move coordinator called to confirm our move and again confirmed the 8:30 am arrival time. As we explained when we booked, we had a very short window to move and we would not have used your company had we known you could not arrive on time. We have worked with many moving companies over the years and they all show up on time when requested. We have never had a mover show up almost 2 hours late, ignore two emails from us, and then have the owner respond by being rude and shirking any responsibility (and without a basic apology).
If your company had provided timely (and truthful) information about being late, and if you had taken the time to respond to our emails, we would not have submitted a Revdex.com complaint. You admit that you were “not going to let the customer know the situation,” which is completely unacceptable. You left us sitting at our home waiting for you and wondering if you even planned to show up. Additionally, your response is the third story we have heard about why your movers were late. First it was that a mover’s car broke down in Kent and he needed a ride, then it was that the movers stopped for gas, and now it is that someone was sick. Regardless of which story is the truth, it is absurd for a business owner to say that ensuring that his commitments to customers are fulfilled is “outside of [his] control.”
As noted above, we had a short time frame to move. We only had the freight elevator reserved until 2 p.m., so my husband had to work as the 4th mover just to get the move finished before 3 p.m. Even then he had to plead with the apartment office and we made the next people’s move late. The $97.50 discount barely offsets how much work my husband did to make sure our move was done properly. Again, we never would have hired you had we known your employees would show up almost 2 hours late, you would be so rude, and you cannot even be bothered with a basic apology.
We emailed you twice to give you the opportunity to resolve this outside of the Revdex.com and you could not be bothered to even respond or confirm receipt of our complaint. You only responded when we filed this complaint and did so by doubling down on your poor customer service. We would appreciate an apology from your company, a gesture that is free and company with a Revdex.com rating should have provided as soon as you knew we were not satisfied. In addition to the apology, we are owed a refund for some of the move fee.
We completed the job in a timely manner and provided moving services as agreed. Again, as I stated before, there are some things that I just can't control. My employees showing up and reporting to work is something that I, as a business owner, don't have control over. And yes, the driver/mover who was originally assigned to the move was sick. The replacement driver came in and then they left, at that time we had NO IDEA that they needed to stop for fuel. It wasn't until the customer called and I called the crew did I find out that they stopped for fuel. I agree that more communication upfront as to what was going on should have happened. We always try our best to arrive on time and within our window and a set time never should be promised, and I will speak to our office staff regarding that. We definitely dropped the ball in that area on this move and we are sorry for any extra stressed caused during the move and for that we do apologize.
Complaint: ***
I am rejecting this response because:
We sincerely appreciate your apology and confirmation that you will speak to your staff about improved communication. Please know that the apology alone goes a long way toward resolving our complaint. We would like, however, to receive some small amount of our monies paid for the move given the circumstances. We are willing to accept less than 50% as originally requested and would consider an offer that you think is reasonable. Thank you for your continued help in getting this resolved.
Sincerely