Initial Business Response /* (1000, 25, 2017/08/28) */
I talked with [redacted] and here is what happened...
Our bid included materials. She is correct that the 16 tiles came to a little over [redacted] However, she left out the cost of the grout and mastic; these cost [redacted] a SUBtotal of [redacted] ...
Of course she also forgot to add in tax of 7% bringing the total to [redacted] All of this material she has on hand and was the agreement her and Geana had when we left the job. As for the [redacted] that was a small markup to run for materials. As our bid included materials for a turnkey project, she doesn't get a receipt, and all sales are final. She is more than welcome to try to take them back to Lowe's for a credit.
As a gesture of good will, am willing to mail her a check for [redacted] if this matter can be closed.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (3000, 27, 2017/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Are you really trying to make me pay for the grout and mastic that had to be removed from my walls? I had to PAY the other contractor I hired to remove the mastic from our walls before they could redo the tiles. I never agreed to anything about this with Geana. I told her that I wanted the tiles and mastic removed. She sent [redacted] over to remove the tiles and sand the mastic off the walls on March 13th. I sent a text to Geana later that day telling her that he removed the tiles but didn't sand the mastic off the walls. She replied "Omg what a [redacted] sorry about that."
So no, I do NOT have the mastic or grout as they both had to be removed from my walls because of the poor job your company did installing the tiles and I should not have to pay for your mistake. If you would like to close the matter, please send me a check for [redacted]
Initial Business Response /* (1000, 25, 2017/08/28) */
I talked with [redacted] and here is what happened...
Our bid included materials. She is correct that the 16 tiles came to a little over [redacted] However, she left out the cost of the grout and mastic; these cost [redacted] a SUBtotal of [redacted] ...
Of course she also forgot to add in tax of 7% bringing the total to [redacted] All of this material she has on hand and was the agreement her and Geana had when we left the job. As for the [redacted] that was a small markup to run for materials. As our bid included materials for a turnkey project, she doesn't get a receipt, and all sales are final. She is more than welcome to try to take them back to Lowe's for a credit.
As a gesture of good will, am willing to mail her a check for [redacted] if this matter can be closed.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (3000, 27, 2017/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Are you really trying to make me pay for the grout and mastic that had to be removed from my walls? I had to PAY the other contractor I hired to remove the mastic from our walls before they could redo the tiles. I never agreed to anything about this with Geana. I told her that I wanted the tiles and mastic removed. She sent [redacted] over to remove the tiles and sand the mastic off the walls on March 13th. I sent a text to Geana later that day telling her that he removed the tiles but didn't sand the mastic off the walls. She replied "Omg what a [redacted] sorry about that."
So no, I do NOT have the mastic or grout as they both had to be removed from my walls because of the poor job your company did installing the tiles and I should not have to pay for your mistake. If you would like to close the matter, please send me a check for [redacted]