To whom it may concern: My name is [redacted] , and I am with Chess ScholarsI was very surprised to receive a letter from your organization regarding the above case, as I believe this issue has been resolved completely We first heard from the customer, [redacted] on October When they signed up for the class, they agreed to a disclaimer that stated that Chess Scholars had a no refund policyIn addition, we do have a refund policy listed on our websitePlease see the link below: https://www.chessscholars.com/refundPolicy When we first heard from the customer, we explained our no-refund policy, as well as mentioned that this class was below our minimum, so giving them a refund would mean cancelling this class altogether and disappointing all the families signed upOur minimum to run the class is 8, and we only had students signed up, including the customer's childThe customer was very disappointed, so I decided to make an exception and offer them a FULL credit to use in the winterThe customer replied saying they were NOT interested in the creditFew days later, I heard from one of our admins that the customer, [redacted] wanted to find out which other district schools we were working with, without specifically stating the reason for their interestI advised the admin that we cannot provide this confidential information without knowing the reason for this interestI also mentioned, that, in order to provide this information, I would need to know more details about this matterLater that day, I believe on October 25, I was contacted by a school district representative who mentioned that Allanya Frank was interested in transferring their child into a different programI advised that this should not be a problem and gave the family the information on three different classes they could choose fromThe family decided to go with the class at [redacted] Elementary, so we transferred their registrationAs far as I know, the student has been attending this program since it started on October I would like to also mention that we are a large organization currently serving around 13,students nationwide, and we take pride in resolving any complaints promptlyNever in our 15-year history, did we receive a complaint letter from Revdex.com, so I was very surprised I believe I provided all the information that I had regarding this matterHowever, please let me know if you have any questions or require any additional information, and I would be happy to assist youSincerely, [redacted] Assistant Director Chess Scholars/Afterschool Enrichment Solutions [redacted] Bannockburn, IL [redacted] @learningmeansfun.com www.ChessScholars.com www.LearningMeansFun.com Visit our Facebook page
To whom it may concern: My name is [redacted], and I am with Chess Scholars. I was very surprised to receive a letter from your organization regarding the above case, as I believe this issue has been resolved completely. We first heard from the customer, [redacted] on...
October 18. When they signed up for the class, they agreed to a disclaimer that stated that Chess Scholars had a no refund policy. In addition, we do have a refund policy listed on our website. Please see the link below: https://www.chessscholars.com/refundPolicy When we first heard from the customer, we explained our no-refund policy, as well as mentioned that this class was below our minimum, so giving them a refund would mean cancelling this class altogether and disappointing all the families signed up. Our minimum to run the class is 8, and we only had 7 students signed up, including the customer's child. The customer was very disappointed, so I decided to make an exception and offer them a FULL credit to use in the winter. The customer replied saying they were NOT interested in the credit. Few days later, I heard from one of our admins that the customer, [redacted] wanted to find out which other district schools we were working with, without specifically stating the reason for their interest. I advised the admin that we cannot provide this confidential information without knowing the reason for this interest. I also mentioned, that, in order to provide this information, I would need to know more details about this matter. Later that day, I believe on October 25, I was contacted by a school district representative who mentioned that Allanya Frank was interested in transferring their child into a different program. I advised that this should not be a problem and gave the family the information on three different classes they could choose from. The family decided to go with the class at [redacted] Elementary, so we transferred their registration. As far as I know, the student has been attending this program since it started on October 27. I would like to also mention that we are a large organization currently serving around 13,000 students nationwide, and we take pride in resolving any complaints promptly. Never in our 15-year history, did we receive a complaint letter from Revdex.com, so I was very surprised. I believe I provided all the information that I had regarding this matter. However, please let me know if you have any questions or require any additional information, and I would be happy to assist you. Sincerely, [redacted] Assistant Director Chess Scholars/Afterschool Enrichment Solutions [redacted] Bannockburn, IL 60015 [redacted]@learningmeansfun.com www.ChessScholars.com www.LearningMeansFun.com Visit our Facebook page
To whom it may concern: My name is [redacted] , and I am with Chess ScholarsI was very surprised to receive a letter from your organization regarding the above case, as I believe this issue has been resolved completely We first heard from the customer, [redacted] on October When they signed up for the class, they agreed to a disclaimer that stated that Chess Scholars had a no refund policyIn addition, we do have a refund policy listed on our websitePlease see the link below: https://www.chessscholars.com/refundPolicy When we first heard from the customer, we explained our no-refund policy, as well as mentioned that this class was below our minimum, so giving them a refund would mean cancelling this class altogether and disappointing all the families signed upOur minimum to run the class is 8, and we only had students signed up, including the customer's childThe customer was very disappointed, so I decided to make an exception and offer them a FULL credit to use in the winterThe customer replied saying they were NOT interested in the creditFew days later, I heard from one of our admins that the customer, [redacted] wanted to find out which other district schools we were working with, without specifically stating the reason for their interestI advised the admin that we cannot provide this confidential information without knowing the reason for this interestI also mentioned, that, in order to provide this information, I would need to know more details about this matterLater that day, I believe on October 25, I was contacted by a school district representative who mentioned that Allanya Frank was interested in transferring their child into a different programI advised that this should not be a problem and gave the family the information on three different classes they could choose fromThe family decided to go with the class at [redacted] Elementary, so we transferred their registrationAs far as I know, the student has been attending this program since it started on October I would like to also mention that we are a large organization currently serving around 13,students nationwide, and we take pride in resolving any complaints promptlyNever in our 15-year history, did we receive a complaint letter from Revdex.com, so I was very surprised I believe I provided all the information that I had regarding this matterHowever, please let me know if you have any questions or require any additional information, and I would be happy to assist youSincerely, [redacted] Assistant Director Chess Scholars/Afterschool Enrichment Solutions [redacted] Bannockburn, IL [redacted] @learningmeansfun.com www.ChessScholars.com www.LearningMeansFun.com Visit our Facebook page
To whom it may concern: My name is [redacted], and I am with Chess Scholars. I was very surprised to receive a letter from your organization regarding the above case, as I believe this issue has been resolved completely. We first heard from the customer, [redacted] on...
October 18. When they signed up for the class, they agreed to a disclaimer that stated that Chess Scholars had a no refund policy. In addition, we do have a refund policy listed on our website. Please see the link below: https://www.chessscholars.com/refundPolicy When we first heard from the customer, we explained our no-refund policy, as well as mentioned that this class was below our minimum, so giving them a refund would mean cancelling this class altogether and disappointing all the families signed up. Our minimum to run the class is 8, and we only had 7 students signed up, including the customer's child. The customer was very disappointed, so I decided to make an exception and offer them a FULL credit to use in the winter. The customer replied saying they were NOT interested in the credit. Few days later, I heard from one of our admins that the customer, [redacted] wanted to find out which other district schools we were working with, without specifically stating the reason for their interest. I advised the admin that we cannot provide this confidential information without knowing the reason for this interest. I also mentioned, that, in order to provide this information, I would need to know more details about this matter. Later that day, I believe on October 25, I was contacted by a school district representative who mentioned that Allanya Frank was interested in transferring their child into a different program. I advised that this should not be a problem and gave the family the information on three different classes they could choose from. The family decided to go with the class at [redacted] Elementary, so we transferred their registration. As far as I know, the student has been attending this program since it started on October 27. I would like to also mention that we are a large organization currently serving around 13,000 students nationwide, and we take pride in resolving any complaints promptly. Never in our 15-year history, did we receive a complaint letter from Revdex.com, so I was very surprised. I believe I provided all the information that I had regarding this matter. However, please let me know if you have any questions or require any additional information, and I would be happy to assist you. Sincerely, [redacted] Assistant Director Chess Scholars/Afterschool Enrichment Solutions [redacted] Bannockburn, IL 60015 [redacted]@learningmeansfun.com www.ChessScholars.com www.LearningMeansFun.com Visit our Facebook page