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A2Z Swimming Pool Service

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Reviews A2Z Swimming Pool Service

A2Z Swimming Pool Service Reviews (2)

This customer had requested our co. To come out to see why his pool was a mess,I told him we would come there that day and call him and discuss what was wrong with the pool and adjust the chemicals for him,I had told him up front of our fees for the service call and that I would discuss the...

chemicals we would be adding and there cost. I went there that day and did so as explained, he said to do what was needed and we did, I told him he should be able to see a better clarity in his pool in a few days. He called me back telling the pool was not clearing up as he expected and claimed I promised him pool would be clear,I did tell him the pool should be getting clearer and to watch the steps to judge the clarity,we never promise anyone that cloudiness will go away in any timeframe because you never know how long this process may take. We returned two days later to attempt to make him happy,added more chemicals and did not charge him any service call fees this time,again we had did the same process with showing up,calling him and explaining what we were able to do for his pool and he again said yes to apply chemicals and charge his card for the chemicals.when we originally showed up ,checked his water and balanced his chemicals the pool was extremely low on ph,alkalinity and had high phosfates, we did what we were requested to do and returned for free and only charged him for additional chlorine and even readjusted to get the acidic levels again without charging him for those, I told him you never know how long it can take to clear the cloudiness of water,and that the pool had needed all the adjustments that had been made,he was not happy and put words in my mouth by saying I promised him the pool would be clear, I never tell people how long a pool will clear from cloudiness and that you can only expect it to get better every day. We have already tried to help him by returning without charging him a service call fee,were sorry that he is not satisfied but that's all we are willing to do for him.

Review: I have two complaints to make.

1) They did not perform the work as mentioned before the service date

They promised me that they will be able to see the second step of the pool stairs in a day or two after the chemical has been applied. We could not see the second step and the pool was hazy at it looked before even after spending $337.22 + $51.00.

2) They did not sent me an invoice for the work done as well.I had specifically asked them to detail out the chemicals used and the services performed.

I have photos of the pool when we had ordered the service from this company. Also have the credit card transactions where they have charged me for there service which did not get the outcome that they promised.Desired Settlement: Refund.

Business

Response:

This customer had requested our co. To come out to see why his pool was a mess,I told him we would come there that day and call him and discuss what was wrong with the pool and adjust the chemicals for him,I had told him up front of our fees for the service call and that I would discuss the chemicals we would be adding and there cost. I went there that day and did so as explained, he said to do what was needed and we did, I told him he should be able to see a better clarity in his pool in a few days. He called me back telling the pool was not clearing up as he expected and claimed I promised him pool would be clear,I did tell him the pool should be getting clearer and to watch the steps to judge the clarity,we never promise anyone that cloudiness will go away in any timeframe because you never know how long this process may take. We returned two days later to attempt to make him happy,added more chemicals and did not charge him any service call fees this time,again we had did the same process with showing up,calling him and explaining what we were able to do for his pool and he again said yes to apply chemicals and charge his card for the chemicals.when we originally showed up ,checked his water and balanced his chemicals the pool was extremely low on ph,alkalinity and had high phosfates, we did what we were requested to do and returned for free and only charged him for additional chlorine and even readjusted to get the acidic levels again without charging him for those, I told him you never know how long it can take to clear the cloudiness of water,and that the pool had needed all the adjustments that had been made,he was not happy and put words in my mouth by saying I promised him the pool would be clear, I never tell people how long a pool will clear from cloudiness and that you can only expect it to get better every day. We have already tried to help him by returning without charging him a service call fee,were sorry that he is not satisfied but that's all we are willing to do for him.

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Description: Swimming Pool Contractors, Dealers, Design

Address: 4102 Walford St, Columbus, Ohio, United States, 43224

Phone:

+1 (614) 475-6826
+1 (614) 337-2759
+1 (614) 454-3622
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Website:

www.az2swimmingpoolservice.com


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